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“Disappointed with New Year's Eve Package”

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Mount Airy Casino Resort
Ranked #1 of 7 Hotels in Mount Pocono
Reviewed February 13, 2014

We took the two (2) night New Year's Eve package. The staff was good and the room was extremely spacious and nice. We ate at Red's on Monday evening which was not on the package. It was good, but for the price it was only average. The package that evening included a Comedy Club show which was ok, but not exceptional. The first comedian was more about cursing and fowl language than comedy. The second comedian was very good and a more appropriate. The package included the Buffet dinner on New Year's Eve which was really very good and as an added nice surprise, had very enjoyable live entertainment. They also served a complimentary glass of Champagne. The really horrid part of the package was the New Year's Eve so called Party in Gypsies. All the package included was getting you in as it was open to the public and if you were on the package, there was no where for you to sit or stand. The music was provided by an awful DJ who didn't play any variety of music so that everyone could dance, the dance floor had more tables on it than space, they had images dancing behind a curtained stage (very boring) specially that the theme was "naughty or nice". The entire event was awful and disappointing and there were no provisions for people on the package. It was like a cattle scene. If you could get a table, two people would have to buy bottle service at a cost of $175.00. Bringing in the New Year at a Casino is supposed to be dancing, exciting, etc., this was totally boring and totally disappointing. To be honest, the band in the Buffet would have been a much better spot to bring in the New Year---the DJ should have been fired. The buffet on New Year's Day which was included in the package was very good and there again, you had great live entertainment at the Brunch.

The package would have been great, if they had a room set up with proper tables reserved for the people who were on the package, some munchies and live entertainment with music that appealed to every age group and more excitement to bring in the New Year. Better yet, they should have had a private room with dining, dancing (not DJ), champagne, etc. If they still wanted to do the buffet, then it was better to make a dance floor in there and bring in the New Year with the live band which as so congenial, entertaining and played music for everyone to enjoy. We are not buffet people, but the buffet and brunch were very good. As a matter of fact, the food in the buffet is better than the food in the restaurants. Another disappointment was that the pool was still underconstruction, and when we booked this package, we were told the pool would be ready.

This Hotel leaves a lot to be desired, especially more places to eat and perhaps some shops. Management should take a look at their competitors such as The Sands and Mohegan Sun in Wilkes Barre which blows Mount Airy out of the market. Plus the Main Casino is one big smoking parlor.

We might go here again for a day trip, but as far as overnights, weekends, packages or New Year's Eve---stay AWAY.

Room Tip: Upper floor, but almost impossible to book a suite. The regular rooms are a good size and comfortab...
  • Stayed: December 2013, traveled as a couple
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4  Thank janie51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Violet C, Guest Services at Mount Airy Casino Resort, responded to this reviewResponded April 10, 2014

Hello janie5,

We sincerely appreciate you sharing your honest opinions of your visit to Mount Airy Casino Resort for the New Years holiday.

We are pleased to hear you enjoyed the entertainment within the Buffet, as well as the Buffet itself. Even so, please accept our sincerest apologies for any disappointment you incurred and our failure to meet your expectations with our NYE celebration. As a AAA Four Diamond rated resort, we strive for excellence in customer service and take our guest feedback seriously.

We do appreciate you taking the time to share the details of your visit. We hope to welcome you back in the near future to provide a more satisfying experience.

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687 - 693 of 1,305 reviews

Reviewed February 13, 2014

My boyfriend booked a weekend here for us to stay so that we could relax, gamble and try out snowboarding. I didn't research the hotel or read any reviews prior to going. All I heard from a friend was that this used to be a big couples hotel in the 80s and had heart-shaped hot tubs, so my bar was set PRETTY low! And boy was I pleasantly surprised!!

This hotel is absolutely gorgeous, immaculately clean and a nice getaway from the buzz of the city. We had a lovely dinner at the steakhouse (way too pricey), and lots of fun in the casino.

Here are my only complaints: the smoking in the casino and the NOISE and rudeness of the other guests. Apparently the hotel walls are very thin. BOTH nights of our stay we were kept up by drunk, screaming people who blasted music until 3 a.m. Really?? I came here to relax. They would have blasted it 24 hours if we didn't call the front desk. Luckily, that issue was handled very well by the staff and the music finally stopped. However, the lack of sleep made the experience very unpleasant. Next time, I'm going to request to stay on whatever floor all the old people I saw in the casino stayed on.

  • Stayed: February 2014, traveled as a couple
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4  Thank Kristen0719
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Violet C, Guest Services at Mount Airy Casino Resort, responded to this reviewResponded April 10, 2014

Greetings Kristen0719,

Thank you for taking the time to share your experience of your most recent visit to Mount Airy Casino Resort. We are excited to hear we exceeded your expectations.

We regret your experience was not without incident, however we are pleased that the situations was rectified promptly.

We truly appreciate your patronage and look forward to welcoming as our guest in the future where we trust your experience will be a pleasant one. Thank you again for sharing your review.

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Reviewed February 13, 2014

Enjoyed a great stay for my wife's birthday, beautiful scenery and excellent service throughout our stay! Plenty of entertainment between the comedy show with Tracy Morgan, the casino and night club. Great dining options, a first class suite and an overall great experience!! Thank you Mount Airy!

Room Tip: The Suites have everything you need for business, relaxation or romance!
  • Stayed: January 2014, traveled as a couple
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Thank Dan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Violet C, Guest Services at Mount Airy Casino Resort, responded to this reviewResponded April 10, 2014

Dan L,

We appreciate your sharing a wonderful review from your most recent visit to Mount Airy Casino Resort. Thank you for choosing Mount Airy to celebrate such a joyous occasion it was an honor to host you and your wife for her birthday.

It is exciting to hear you genuinely enjoyed our facility and all its amenities. Your compliments will certainly be shared with our management and staff in recognition of the great time you experienced, validating the hard work put forth by everyone in making you visit memorable.

Thank you again for sharing your feedback. We truly hope to welcome you as our guest again in the near future.

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Reviewed February 11, 2014

Heard a lot about the casino so i decided to book a week trip there, i usually go to Mohegan sun but since i heard good things i went to this casino instead. I must admit the personnel were very respectful and helpful, everything was very well handled. i cannot wait to book my next trip there.

  • Stayed: January 2014, traveled with friends
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1  Thank Martha b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Violet C, Guest Relations at Mount Airy Casino Resort, responded to this reviewResponded April 10, 2014

Greetings Martha b,

Thank you for taking the time to share your review of Mount Airy Casino Resort on TripAdvisor. We are extremely pleased to hear you enjoyed your visit and and a return trip is planned for the future.

It is gratifying to hear you were provided quality customer service during your stay. Management and staff have worked hard to create an environment of elegance and comfort for our guest to enjoy. We appreciate you acknowledging our efforts do not go unnoticed.

Thank you again for sharing you experience. We certainly look forward to welcoming you as our guest in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 11, 2014

If you're looking for a quick getaway from the NYC area, the new and improved Mount Airy Casino is definitely worth it. The staff is polite, knowledgeable and friendly. The rooms are wonderful. I didn't make it to the spa, but the staff was nice. Workout facility is state of the art. The smoke in the casino, however, was oppressive. As a New Yorker, I'm now used to going out and enjoying a smoke free environment. The size of the casino coupled with the smoke made it very difficult to breathe on the casino floor. And, finally, they need a better buffet. The prices are competitive with other casinos I've visited but the selection, taste and quality of the food just wasn't great. I shouldn't have to leave the property for a good meal. The dine-in service was a lot better...and cheaper. They're almost there!

  • Stayed: January 2014, traveled with friends
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1  Thank Danielle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsmgrs, Customer Service at Mount Airy Casino Resort, responded to this reviewResponded April 10, 2014

Dearest Danielle M,

Thank you for choosing to post a review of your most recent visit to Mount Airy Casino Resort. We are pleased to hear you enjoyed your accommodation and our staff was welcoming and knowledgeable.

Your comments concerning the smoky conditions on the Casino floor and the quality of The Buffet will be communicated to the appropriate departments for review and considerations for future developments.

We appreciate you taking the time to share your feedback and hope you will allow us the opportunity to provide you with a more enjoyable experience. We trust you will notice a significant improvement with your next visit.

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Reviewed February 10, 2014

This is a beautiful casino to go visit. The people are wonderful the service is great. The rooms are gorgeous. Once you go you'll want to return again. Lauren the front desk supervisor Rocks also very kind!

  • Stayed: February 2014
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Thank Towana1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsmgrs, Guest Relations at Mount Airy Casino Resort, responded to this reviewResponded April 9, 2014

Hello Towana1234,

Thank you for taking the time to share you experience of your most recent visit to Mount Airy Casino Resort.

It is great to hear Lauren welcomed you with exceptional customer service we will share your compliment to superiors and peers recognizing her wonderful customer service. We are truly pleased to hear your experience was agreeable and pleasurable.

We appreciate you taking the time to post your review and hope to welcome you back as our guest again soon. Thank you again for choosing Mount Airy Casino Resort.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 10, 2014

Had a great time with my wife this past Saturday. Check in was a breeze ,room was ready and clean. Spacious room with walk in shower. Room was very nice comfortable king sized bed.
Had a couples massage in the spa which was fabulous. Dinner in Italian restaurant was excellent,had reservations for 7:15 and we were seated promptly. Appt fried calamari with Zucchina and carrots was very good.My wife and I both enjoyed our entrees my wife had the grilled porkchop over spinach and I had the pasata special. Staff very friendly and efficient.
Gambling was fun . Major and only negative of this whole trip was smoke in casino!!!!! Really felt bad for the employees who are subjected to 2nd hand smoke on a daily basis. Owners please look out for the health of your workers and patrons. Smoking has to be banned in the casino.I was shocked to see that it is not.

  • Stayed: February 2014, traveled as a couple
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1  Thank integer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsmgrs, Guest Relations at Mount Airy Casino Resort, responded to this reviewResponded April 9, 2014

Hello integer,

Thank you for taking the time to share your review of Mount Airy Casino Resort.

We are happy to hear your room accommodations, dinner and overall experience exceeded your expectations. Your compliments for the Spa and Red Steakhouse will be shared with management and staff acknowledging the quality service provided during your visit.

We truly appreciate you patronage and thank you again for choosing Mount Airy Casino Resort. It will be our pleasure to welcome you as our guest again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mount Airy Casino Resort

Address: 312 Woodland Rd., Mount Pocono, PA 18344-7172
Phone Number:
Location: United States > Pennsylvania > Pocono Mountains Region > Mount Pocono
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Mount Pocono
Price Range: $174 - $463 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mount Airy Casino Resort 4*
Number of rooms: 188
Official Description (provided by the hotel):
With a stay in one of our lavish Pocono resort rooms, you can play all day...and all night. Unwind in wall-to-wall comfort with pillow-top beds, spacious bathrooms, room service, LCD TVs with in-room movies, hi-speed Internet and more. With rooms like these, you'll be doing anything but roughing it this hotel in the Poconos. Mount Airy Casino Resort has been awarded the prestigious AAA Four Diamond Rating. Mount Airy Casino Resort is the first casino resort in Pennsylvania to have earned this prominent award. For your indulgence, we offer two separate levels of resort luxury. Our King and Double Queen guest rooms are an experience well beyond the standard Pocono's vacation. Some of the features you'll enjoy include:•King or double queen beds•Spacious bathrooms•Walk-in showersLooking for the pinnacle of luxury and comfort? Experience euphoria with a grand King Suite. These magnificent Pocono hotel rooms feature all of the lavish amenities of our guest rooms, plus:•Cozy living room•Granite wet bar•Spacious bathroom•Granite surround porcelain tub•Double granite sinks. Some of our suites also offer a separate second bathroom and a spectacular lake view.In addition to an atmosphere of style and refinement, all of our guest rooms feature the finest linens for your comfort, including:•100% goose down comforters•Sheets woven from Egyptian cotton•Chelsea fleece blankets•Pillows crafted from softique microfiber and more. After you've taken in your luxurious surroundings, you'll want to step out and enjoy everything else Mount Airy Casino Resort has to offer. Relax at our Spa or Salon, indulge your cravings at any of our five exclusive restaurants, grab a drink at Gypsies Lounge and Nightclub, start a hot streak on our expansive casino floor, or play a round of golf. With so much to do, the only thing you have to worry about is where to start. ... more   less 
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Also Known As:
Mount Airy Hotel Mount Pocono
Mount Airy Resort

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