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“John Z” 5 of 5 bubbles
Review of Mount Airy Casino Resort

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Mount Airy Casino Resort
Ranked #1 of 7 Hotels in Mount Pocono
Certificate of Excellence
Long Island City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“John Z”
5 of 5 bubbles Reviewed October 30, 2013

My wife and I arrived on a Monday for an overnight stay. The enterance way has a beautiful water fall with escalators and steps on either side leading up to the casino. The hotel staff was friendly and efficent checking us in. A nice security feature is that the elevator will not work without your room key. The room was clean and odor free. The bathroom was really nice. The bed was firm and the shower was great. The hot water could have come up a little faster.Our view of the golf course was amazing especially in the fall season.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank John z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MtAiryCasino, Guest Relations Manager at Mount Airy Casino Resort, responded to this review, November 5, 2013
Dear John Z,

Thank you for your feedback! The foliage is beautiful this time of year. We certainly enjoy our waterfall and the seasonal themes that it. We are pleased you enjoyed your getaway and Mount Airy Casino Resort! We hope to welcome you back soon!

Thank you,

Allison

Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,234 reviews from our community

Traveler rating
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    128
    69
    88
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (285)
Date | Rating
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English first
Connecticut
Level Contributor
68 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed October 29, 2013

The hotel is very nice. Always clean and bright. Everyone is most helpful. We have been here 3 times and never a problem. The view from the front of the hotel is the golf course and large pond with ducks. The hotel offers spa and gym services and they are in the process of building a pool. The hotel and casino is located off the main road in a very quiet area. The casino is good size with plenty of machines and tables for your entertainment. There is a circular bar in the middle of the casino that offers happy hour drinks. We live not far from Foxwoods and Mohegan but love going to the Poconos for the serene feeling it gives us.

Room Tip: Ask for a room facing the front of hotel....nice view
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank skinc51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MtAiryCasino, Guest Relations Manager at Mount Airy Casino Resort, responded to this review, November 5, 2013
Dear skinc51,

Thank you for your feedback. We are so glad you enjoyed your trip. The lake view is certainly pleasing. We are excited to offer our pool in 2014. We look forward to welcoming you on your return trip.

Thank you,

Allison

Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Silver Spring, Maryland
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed October 29, 2013

Arrived on a Thursday to a very empty hotel and casino. Valet and Bellman were both very friendly. Room was Awesome! Clean and fresh smelling. Our view was of the construction of the new pool being built. This did wake us up on Friday morning so be careful about which room they put you in. Ate at Bettys the first night. Average diner food. Place was very dirty with plates, dirty glasses and not cleaned tables in the dining room. Casino itself was fun and had low limits throughout the trip. Although it is VERY smoky in the casino. Dealers were engaging and fun. Friday night ate at Reds Steakhouse. Food was excellent! We are both in the restaurant industry so we are very picky about restaurants and this place did not disappoint. Service was lacking with no table visits from server and never saw a manager or chef touching tables. DO NOT GO TO SPA!!!! This has to be the worst spa I have ever been to in my life. We went there with another couple and both wives agreed that it was awful. Started off by telling us we were late and they would have to cut massages short. We arrived EXACTLY on time. They then told my wife that she could not get her deep tissue massage due to the fact that she had tripped over a squirrel coming into work and hurt her hand. The masseuse then continued to talk and go on about her life story throughout the whole experience. Total for the massages for 2 was $221. When my wife complained about hers they took 10% off the tab. What? 10% for half a massage that was really a rub down? When we called back to ask why just 10% was taken off Sarah the spa manager said that if we wanted anything else off it would have to be taken out of all the masseuses tips for the day? Way to own it and take care of your guests. Overall it was a decent trip spoiled by construction and the spa. Probably would never go back again.

Room Tip: Ask for room out of view of construction.
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Paul T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MtAiryCasino, Guest Relations Manager at Mount Airy Casino Resort, responded to this review, November 5, 2013
Dear Paul T,

I sincerely apologize. I am very concerned about the service provided. We have tried to reach you but have been unsuccessful in our attempts. We would very much like to discuss your feedback as it is not indicative of our service standards or typical of Mount Airy Casino Resort. Please contact our Guest Services Managers at 1-877-682-4791.

Thank you,

Allison
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Old Greenwich
Level Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed October 27, 2013

Hotel - the check in process was quick and efficient late on Friday night. The check out process early on Sunday morning was also quick but the employee doing the check out was surly and rude. There was a question about my bill and she couldn't have been more obnoxious about it. I explained to her that the check in clerk had not explained the process behind a credit I had and she could not have been ruder. The room itself was nice and large. Great huge shower with separate toilet area. The bed was comfortable although the temperature was hard to control - either too hot or too cold. Good security in elevator. The casino was pitiful as casinos go it was so smoky. We had to leave as we just couldn't stand it. They need more varied entertainment in the casino area and we were surprised there were no retail stores in the hotel/casino.

Room Tip: High room away from the casino and lobby.
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank JDAsMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MtAiryCasino, Guest Relations Manager at Mount Airy Casino Resort, responded to this review, November 5, 2013
Dear JDAsMom,

Thank you for your recent feedback. Please accept my sincere apologies for the difficulties at the time of check out. Please know this is not indicative of the service standards we aim to achieve or in accordance with our four diamond service levels. I am however pleased to hear you enjoyed the overall visit. If you should have any difficulties, please notify a manager while on property so that we can immediately resolve any concerns. Again I apologize for the difficulties. We hope to welcome you back to Mount Airy in the future.

Thank you,

Allison

Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mount Pocono
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 19, 2013 via mobile

I mistakenly accused the car valets of taking my binoculars. This was not true, I left them in the room, and the maid returned them to lost and found. I jumped to conclusions, and was wrong I apologize to the car hops and the staff. The management fixed the problem and comped my next visit.You can't beat that.

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Bruce W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MtAiryCasino, Guest Relations Manager at Mount Airy Casino Resort, responded to this review, November 4, 2013
Dear Bruce,

Thank you for your recent feedback. No worries, mistakes happen! We are pleased that we were able to find the item and get it returned to you. It was our pleasure to assist and we look forward to welcoming you back to Mount Airy Casino Resort!

Thank you,

Allison

Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed October 19, 2013

We go to AC ( Borgata Hotel ) on a regular basis and the Borgata is clean and provides a great selection of food and entertainment. The MAC is a very nice property with excellent rooms that are CLEAN! This was our first stay and we were very pleased with the overall resort. Here are the honest Pro's and Con's:

Pro's
- Great Rooms
- Great location
- Good value
- Small but nice Casino with plenty of options

Con's
- SMOKE, SMOKE and more SMOKE ( Every person we spoke with commented on the amount of Smoke)
- Players Card ( Unless you feed the slots all day do not expect any comps - I lost over $1,000 in Roulette and my card the next day showed $1.47 in comps - No kidding !
- Did I mention the Smoke ( Be prepared to pack your clothes in a plastic bag! )

We would most likely return to the resort based on the rooms and location. Three couples we met that were there for the first time all said they would not due to the smoke. This cannot be a surprise and hopefully the owners are working on installing a better filtration system similar to teh Borgata!

Hope this helps!

Room Tip: Book a suite
See more room tips
  • Stayed October 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank bigjim007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MtAiryCasino, Guest Relations Manager at Mount Airy Casino Resort, responded to this review, November 4, 2013
Dear bigjim007,

Thank you for your recent feedback. We are pleased you enjoyed your visit to Mount Airy Casino Resort. We enjoy hearing about our patrons visit. We are currently looking into additional ventilation options. We hope to welcome you back to Mount Airy Casino Resort!

Thank you,

Allison

Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mount Airy Casino Resort

Property: Mount Airy Casino Resort
Address: 312 Woodland Rd., Mount Pocono, PA 18344-7172
Phone Number:
Location: United States > Pennsylvania > Pocono Mountains Region > Mount Pocono
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Mount Pocono
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mount Airy Casino Resort 4*
Number of rooms: 188
Official Description (provided by the hotel):
With a stay in one of our lavish Pocono resort rooms, you can play all day...and all night. Unwind in wall-to-wall comfort with pillow-top beds, spacious bathrooms, room service, LCD TVs with in-room movies, hi-speed Internet and more. With rooms like these, you'll be doing anything but roughing it this hotel in the Poconos. Mount Airy Casino Resort has been awarded the prestigious AAA Four Diamond Rating. Mount Airy Casino Resort is the first casino resort in Pennsylvania to have earned this prominent award. For your indulgence, we offer two separate levels of resort luxury. Our King and Double Queen guest rooms are an experience well beyond the standard Pocono's vacation. Some of the features you'll enjoy include:•King or double queen beds•Spacious bathrooms•Walk-in showersLooking for the pinnacle of luxury and comfort? Experience euphoria with a grand King Suite. These magnificent Pocono hotel rooms feature all of the lavish amenities of our guest rooms, plus:•Cozy living room•Granite wet bar•Spacious bathroom•Granite surround porcelain tub•Double granite sinks. Some of our suites also offer a separate second bathroom and a spectacular lake view.In addition to an atmosphere of style and refinement, all of our guest rooms feature the finest linens for your comfort, including:•100% goose down comforters•Sheets woven from Egyptian cotton•Chelsea fleece blankets•Pillows crafted from softique microfiber and more. After you've taken in your luxurious surroundings, you'll want to step out and enjoy everything else Mount Airy Casino Resort has to offer. Relax at our Spa or Salon, indulge your cravings at any of our five exclusive restaurants, grab a drink at Gypsies Lounge and Nightclub, start a hot streak on our expansive casino floor, or play a round of golf. With so much to do, the only thing you have to worry about is where to start. ... more   less 
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Also Known As:
Mount Airy Hotel Mount Pocono
Mount Airy Resort

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