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“Modern and updated hotel, convenient to the casino, Service is hit or miss”

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Mount Airy Casino Resort
Ranked #1 of 7 Hotels in Mount Pocono
New York
Level 4 Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Modern and updated hotel, convenient to the casino, Service is hit or miss”
Reviewed September 9, 2013

Stayed over the weekend with my wife for our 2nd year anniversary. This hotel is very modern and new. Think my room was still in the middle of being set up because the two Cisco phones in the room didnt work. Also, the vent in the bathroom did not seem to turn on as well.

Despite the above minor issues, the room itself was very new and modern. The facilities were very clean, and room overlooked the lake (in front of the building). The King sized bed and light fixtures were very comfortable and convenient. The bathroom was spacious with a pretty decent sized shower tiled stall with dual showerheads (one fixed and one mobile). One complaint is that there is a door going into the bathroom, and a door within the bathroom for the toilet - with so many doors, it definitely ate up space within the bathroom (see pics attached with this review). Otherwise, the hotel room was very nice.

Parking is free and is valet.

The hotel is connected with the casino from the main lobby and through the elevators. Whats great with the set up is that the elevators are private, so you need a room key to unlock the floors to press on the elevator (adds a good sense of security - as there are lots of people walking in and out of the casino/hotel at any given time). The casino guards were really strict and checked us for IDs both times. I dont mind getting ID'ed, except that in both instances, the guards looked annoyed , pissed , and angry at us when they approached us. I understand the casino policy, but seriously i'm a paying patron, smiling and being polite wouldn't kill...

Restaurants, there are 5 restaurants, a bar, and a lounge/nightclub within the casino floors. Dont remember the names all too well, but it had the following eating options:
a Buffet, a Noodle bar, a Diner, an Italian restaurant, and "Red's" Steakhouse. I checked in late on friday night (~10:30PM), and my wife and i were looking for dining options. We passed on the steakhouse as it was very expensive. The buffet and noodle bar was closed. So the only options left was the Diner and Italian restaurant. We went into the Italian place and stood in front of the matre d counter for a few minutes. The restaurant was pretty empty, and the waiters just looked at us and continued doing ... nothing but sit and stand around and talk with each other. After 5 minutes, we left and went to the Diner and asked about the italian restaurant and were told that they were closing for the night. What i'm really annoyed about was, none of their staff (even though they saw us) approached us and told us... The Diner however was very good service.

Overall, the hotel was very modern and clean. It has all the toiletries amenities and linens in abundance. The valet Parking attendants and front desk were all very friendly. The security guards in the casino entrance and the Italian restaurant staff was remarkably awful.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kev L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Violet C, Customer Serivce at Mount Airy Casino Resort, responded to this review, September 10, 2013
Kev L, Thank you for taking the time to write a review of your most recent experience of Mount Airy Casino & Resort. We are happy to hear you enjoyed your accommodations and Betty's Diner. We are sorry to hear of the service shortcomings concerning the waitstaff at LeSorelle and the personality of our Security departments. We will share your comments with the respective departments for review and adjustments in these areas. Thank you again for sharing your feedback, we hope we have the pleasure to welcome you as a guest again in the near future.
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Traveler tips help you choose the right room.   Room tips (301)
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English first
New York City, New York
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 9, 2013

It was beautiful, hotel was grand and lovely. Food and Restaurants were clean and delicious. Service was very good. Gamling was plentiful.. Grounds inside and out were very clean. The mountain views superb... Hotel Staff and Restaurant crews were very friendly and helpful. They helped us to go and see other attractions in the area. We were five women in our late 60's alone and we felt very safe and secure.

Room Tip: Room was lovely. we asked for close to elevator and we got it.
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  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Violet C, Guest Services at Mount Airy Casino Resort, responded to this review, September 10, 2013
Marie M, Thank you for taking the time to write a review of your most recent visit to Mount Airy Casino & Resort. We are excited to see you enjoyed our facility and were able to explore our local attractions. Our goal is to provide a memorable, safe and enjoyable experience to our guest, we are happy to see you were able to experience this first-hand. Thank you again for sharing your feedback, we certainly look forward to your return.
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Cleveland, Ohio
Level 4 Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 7, 2013

This was our first trip to Mt Airy. We will definitely be returning!! The hotel is absolutely beautiful. The rooms are spotless and very comfortable. The bathroom was exquisite with small yet important details such as a lighted, magnified mirror for make-up application, shaving etc, two showerheads, one detachable and a private "commode" room. The bath vanity had a granite top with vessel sink. The mattress was very comfortable. The staff was over the top helpful and polite. The spa was an experience to relish. The luxury.....WOW!!! Some reviewers mentioned construction work (pool, spa expansion) - although the hotel mentioned it and the equipment is clearly visible, it was NOT a nuisance. Free wifi available throughout the public and private areas - just need to sign in. Great couples getaway.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kristina Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Violet C, Guest Services at Mount Airy Casino Resort, responded to this review, September 8, 2013
Kristina Y, WoW! What an amazing review. We are thrilled to see you enjoyed our Resort and Casino. Our accommodations were constructed to present a superior level of comfort for our guest. We are pleased to see that our hard work did not go unrecognized. We welcome your revisit and look forward to your return. Thank you again for posting your review, it certainly validates our dedication to providing Four Diamond experience.
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Grantham, Pennsylvania
Level 6 Contributor
104 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed September 5, 2013

We had a blast staying here. I wish I would have brought my golf clubs because the courses looked great. We had dinner in the casino using the buffet. As buffets go, this one was wonderful and priced right! Plenty of fresh selections to choose from. The food tasted great.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chas1012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Violet C, Guest Services at Mount Airy Casino Resort, responded to this review, September 8, 2013
Chas1012, Thank you for sharing your experience of your most recent visit to Mount Airy Casino & Resort. We are glad to hear you enjoyed our Casino and The Buffet. Our Golf course is available until mid October, weather dependent of course. Come back and get a few rounds in before the year ends! Thank you again for posting your review.
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Pittsburgh, Pennsylvania
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 5, 2013

We've visited the Pocono region often but stayed at the Mt. Airy Resort for the first time. This property is recently renovated and the hotel is really nice. Very clean with nice finishes. We had a deluxe king room - the bathroom was the nicest hotel bathroom we've ever seen! The shower was awesome - not at all like a typical hotel. The room is pricey for the area but worth it especially for a night or two. Looking forward to returning when the pool area is complete.
Recommend this hotel.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nking20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Violet C, Guest Servies at Mount Airy Casino Resort, responded to this review, September 8, 2013
Nking20, We appreciate you taking the time to share your opinions of Mount Airy Casino & Resort. As a AAA Four Diamond rated Hotel & Casino we strive for quality. Our goal is to provide a sophisticated and comfortable atmosphere. It is great to hear you were pleased with our décor and accommodations. It will be our pleasure to welcome you back as our guest again soon. Please visit our website for updates on the Grand Opening of our Pool complex. Thank you again for sharing your experience.
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Old Forge, Pennsylvania
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 4, 2013

At the last minute we made plans for my daughters bachelorette party at Mt Airy for dinner and the "thunder down under show" . In two days between Victoria and Catherine we had a 5 course fantastic meal...even had to take some home there was so much food!! We had our own room and preordered wine so we started our party as soon as we arrived. The waitstaff was wonderful and accommodating . After the dinner Joe M took care of our group throughout the show . He could not have been more helpful. He truly went above and way beyond what might be expected. Not only did my daughter feel special but we all felt special!! The whole night was alittle pricy but when I think of the wonderful memories and how special the night was it was worth it!! Please do not hesitate to have dinner and a show for a group or even just dinner for 2.....excellent!! MOB

Room Tip: King room is like having 2 rooms. Very roomy
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  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kfrances5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Violet C, Guest Sevices at Mount Airy Casino Resort, responded to this review, September 8, 2013
Kfrances5, Thank you for your amazing review. We are elated to hear that your group had a fantastic time. Catherine, Victoria and Joe M will all be advised of your satisfaction with our accommodations, dining and service. Their dedication to providing outstanding customer service will communicated with their superiors. We are pleased your visit was a success. We hope to have the pleasure to welcome you as our guest again in the future. Thank you again for sharing your experience.
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Philadelphia, Pennsylvania, United States
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 3, 2013 via mobile

We stayed at the Mount Airy Casino and Resort for the first time and we were very happy with the accommodations and hotel overall. The amenities were suitable for a hotel of its size, but one down side was no wifi in the rooms. Free wifi in the public areas though. Choice of restaurants was pretty decent, but pricey, so be warned. They were some pretty good local eateries in the area, as you make your way to shop at the outlets nearby. Not much to do on the property beyond gambling and golf, so look into events in the area for other excitement to explore. All in all, proximity to major metro areas like NYC and Phila make it a great hotel and area to visit on a weekend

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MsPitts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Violet C, Guest Services at Mount Airy Casino Resort, responded to this review, September 8, 2013
Mrs. Pitts, Thank you for posting your assessment of Mount Airy Casino & Resort. We are glad to hear you were able to take advantage of the extended weekend and that you enjoyed your overall experience. Just to clarify our complementary wi-fi is available to patrons throughout the Casino and Hotel, including rooms and public areas. We apologize if you experienced a lack of connectivity in your room. It is great to hear you enjoyed our location and local attractions. We truly appreciate you taking the time to share your review. We look forward to welcoming you back in the future.
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Additional Information about Mount Airy Casino Resort

Property: Mount Airy Casino Resort
Address: 312 Woodland Rd., Mount Pocono, PA 18344-7172
Phone Number:
Location: United States > Pennsylvania > Pocono Mountains Region > Mount Pocono
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Mount Pocono
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mount Airy Casino Resort 4*
Number of rooms: 188
Official Description (provided by the hotel):
With a stay in one of our lavish Pocono resort rooms, you can play all day...and all night. Unwind in wall-to-wall comfort with pillow-top beds, spacious bathrooms, room service, LCD TVs with in-room movies, hi-speed Internet and more. With rooms like these, you'll be doing anything but roughing it this hotel in the Poconos. Mount Airy Casino Resort has been awarded the prestigious AAA Four Diamond Rating. Mount Airy Casino Resort is the first casino resort in Pennsylvania to have earned this prominent award. For your indulgence, we offer two separate levels of resort luxury. Our King and Double Queen guest rooms are an experience well beyond the standard Pocono's vacation. Some of the features you'll enjoy include:•King or double queen beds•Spacious bathrooms•Walk-in showersLooking for the pinnacle of luxury and comfort? Experience euphoria with a grand King Suite. These magnificent Pocono hotel rooms feature all of the lavish amenities of our guest rooms, plus:•Cozy living room•Granite wet bar•Spacious bathroom•Granite surround porcelain tub•Double granite sinks. Some of our suites also offer a separate second bathroom and a spectacular lake view.In addition to an atmosphere of style and refinement, all of our guest rooms feature the finest linens for your comfort, including:•100% goose down comforters•Sheets woven from Egyptian cotton•Chelsea fleece blankets•Pillows crafted from softique microfiber and more. After you've taken in your luxurious surroundings, you'll want to step out and enjoy everything else Mount Airy Casino Resort has to offer. Relax at our Spa or Salon, indulge your cravings at any of our five exclusive restaurants, grab a drink at Gypsies Lounge and Nightclub, start a hot streak on our expansive casino floor, or play a round of golf. With so much to do, the only thing you have to worry about is where to start. ... more   less 
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Also Known As:
Mount Airy Hotel Mount Pocono
Mount Airy Resort

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