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“Great weekend getaway”

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Mount Airy Casino Resort
Ranked #1 of 7 Hotels in Mount Pocono
Morris County, NJ
Level 6 Contributor
852 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 2,329 helpful votes
“Great weekend getaway”
Reviewed March 25, 2013

My wife and I stayed here on a Saturday night in the middle of January. This was a great weekend getaway. The first thing that you notice is how clean the resort is. Another thing that I noticed was how friendly the employees were. Its a nice change.

The rooms were spacious and clean. The casino was okay. Maybe it would have been better if I had won some money, haha.

This is a great place that I heavily recommend.

  • Stayed January 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bwco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Violet C, Guest Services at Mount Airy Casino Resort, responded to this review, March 28, 2013
Thank you for spending your weekend with us here at Mt. Airy Casino & Resort. We are pleased to hear you enjoyed our décor and our staff was welcoming. As a AAA Four Diamond rated Resort we strive to give every guest a satisfying experience. We hope to welcome you soon for your next weekend getaway.
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1,283 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (299)
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English first
Albrightsville, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 25, 2013

My son turned 21 on March 10th. After dinner at Red Lobster, we stopped by Mount Airy so he can gamble a quck $20. I can understand the strictness of not having kids gamble, but the way we were treated was demeaning, and VERY uncourteous. I had my 16 year old daughter with me. I asked the guard if there was anywhere she can sit to have a coke for a few minutes. My daughter and I had to be escorted to the buffet. After we got to the buffet, they told me I had to stay with her. What's worse is that they made us go thru separate lines to enter the buffet. When my daughter got in, the escort pointed at a chair like she was a dog. She didn't know what he meant and he pointed again. My daughter has a friend that works there so when another woman was starring at me, I thought she knew my daughter also. She glarred at me like I was a criminal and would not take her eyes off me. Turned out she couldn't order a soda for a few minutes and we had to be escorted to a lounge area where we were starred down like criminals. I called my son to come meet me so I could spend 5 minutes with him and he was stopped "again." The security just saw him walk toward me with tickets in his hand but stopped him again and insisted on him showing a stamp on his hand which was not given to him when he entered. This was only the second time I've been there but it will most definitely be the last. I won't recommend this place to anyone. Even with the strictness of the casino, you should teach your escorts to open their mouth and SPEAK, not point and stare. Horrible experience.

Room Tip: Don't bring anyone who even looks under 21.
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Service
Helpful?
13 Thank ramonamwarner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Violet C, Guest Services at Mount Airy Casino Resort, responded to this review, March 27, 2013
We appreciate you taking the time to share your experience from your recent trip. Your comments will allow us to improve our services in the specific areas mentioned. We apologize for any difficulties you experienced with our staff. We will share your comments with the appropriate departments for review and future improvements. We hope you will allow us the opportunity to provide you with the service you deserve with a return trip. Thank you for posting you review.
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Hardyston Township, New Jersey
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 16, 2013

I only live 75 mins from the casino, so staying over never really crossed my mind. However, i got a comp in the mail, so I decided to use it. I spent the night, and was highly impressed. From the decor, to the quality of the furniture, to the level of cleanliness, Mount Airy really is one of the nicest properties I have ever stayed in. AAA gave them four diamonds, and they deserve every one of them.

  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bobcat5027
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Violet C, Guest Service at Mount Airy Casino Resort, responded to this review, March 27, 2013
Thank you for the gracious compliment regarding our AAA four diamond rating. We work very hard at creating a sophisticated, luxurious environment to provide an unforgettable experience. Our guests deserve the highest level of service and we aim to provide just that. We truly look forward to welcoming you back again in the near future. Please contact us to book your next getaway soon.
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Philadelphia, Pennsylvania
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed March 14, 2013

1. Not for Non Smokers & people traveling with family or children.
I visited this casino hotel with my family for a vacation in the Poconos.The property to begin with is not a vacation place. The bedrooms were OK but the smoke smell is really so bad in the rooms & hallway that it was even difficult to breathe properly for me & my family. My children, my wife & I got suffocated in the room. The smoke smell was covered with some sort of citrus flavoured perfume which made it even worse.
So, I would not recommend this hotel to non smokers & also people travelling with children.I would instead prefer a full non smoking hotel where we feel free.
2.Dining options on the same floor of the Casino ( You have to wait to be escorted)
The second flaw about this place that dining options are on the same floor of the casino.If you are with kids you have to wait to be escorted. Also , I would not prefer to take my kids on the casino floor itself. From the next time we ordered room service which has minimum options.
3. Atmosphere
The overall atmosphere of this place is not suitable for kids . When we take a vacation we like our kids to move freely.But, looking at the overall atmosphere of this place we had to restrict them in so many ways that they could not move freely. The whole vacation turned into a disaster.
I would definatly chose a smoke free branded option like hi-express or hampton rather than this place.
The overall decor & quality of rooms was good but nothing extraodinary like the ones in Atlantic City.

Room Tip: Take some food along with you if you are travelling with your family.
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank Don S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Violet C, Guest Services at Mount Airy Casino Resort, responded to this review, March 27, 2013
Thank you for providing your valuable feedback from your recent trip to Mt. Airy Casino & Resort. We are sorry to read your experience was unsatisfactory. Our apologies for any inconveniences this may have caused while on your visit. Our hotel has been non-smoking since January 2013, and would advise any guest reading this to make sure ANY concerns are brought the attention of the Front desk manager for prompt attention. As for our policy regarding minors, as a Casino based hotel we do advise we do not cater to those less than 21 year of age. We are regulated by the rules imposed by the Pennsylvania Gaming Control Board and must abide by them to remain compliant. We appreciate you taking the time voice your opinions.
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levittown, PA
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 14, 2013

This place was awesome for a two nite getaway! Food in the restaurants was great! Casino was fun! Three couples for my birthday with lots of laughs and a good time. Hotel was really nice. The bartender at the glass bar, Susan, I think, was awesome! Black jack dealer, carol, was a lot of fun too! We would recommend this to couples, not kids, unless you are skiing. We will be going back again for sure.

  • Stayed February 2013, traveled with friends
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BobbysgirlinPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Violet C, Guest Services at Mount Airy Casino Resort, responded to this review, March 27, 2013
We appreciate your taking the time to share your experience of Mt. Airy Casino & Resort. Thank you for the compliments for our dealer and bartender. We will communicate your comments with their departments recognizing a job well done. Our goal is to provide an impressive customer service experience, we are glad to see this was extended to you. We look forward to welcoming you back soon!
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Boonton, New Jersey
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 14, 2013

So beautiful! Went for a last minute overnight trip. Got a great rate on their website. On check in, received a $25 food credit, and since it was our first time, received $10 in slot credit. Plus, by downloading the ap, they gave another $15. Room was big and very clean. Large bathroom, great TV and bedding. Can't wait to go back.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cjmjcherbert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Violet C, Guest Services at Mount Airy Casino Resort, responded to this review, March 27, 2013
Thank you for sharing you experience from your most recent trip to Mt. Airy Casino & Resort. We are happy to hear you were able to take advantage of one of our amazing packages. We are excited to hear you look forward to a return visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 14, 2013

We were pleasantly surprised to see how clean the rooms were. The marble counter and large glass enclosed shower were fabulous. The separation of the toilet within the bathroom was great. Decor was warm and classy. Security of access to hotel floors was also good.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dizzy973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Violet C, Quality Control at Mount Airy Casino Resort, responded to this review, March 27, 2013
Thank you for posting your review. We appreciate your compliments regarding the decor of our accommodations. We aim to provide the highest level of customer service and are happy to see that our hard work is recognized. We look forward to your return visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mount Airy Casino Resort

Property: Mount Airy Casino Resort
Address: 312 Woodland Rd., Mount Pocono, PA 18344-7172
Phone Number:
Location: United States > Pennsylvania > Pocono Mountains Region > Mount Pocono
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Mount Pocono
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Mount Airy Casino Resort 4*
Number of rooms: 188
Official Description (provided by the hotel):
With a stay in one of our lavish Pocono resort rooms, you can play all day...and all night. Unwind in wall-to-wall comfort with pillow-top beds, spacious bathrooms, room service, LCD TVs with in-room movies, hi-speed Internet and more. With rooms like these, you'll be doing anything but roughing it this hotel in the Poconos. Mount Airy Casino Resort has been awarded the prestigious AAA Four Diamond Rating. Mount Airy Casino Resort is the first casino resort in Pennsylvania to have earned this prominent award. For your indulgence, we offer two separate levels of resort luxury. Our King and Double Queen guest rooms are an experience well beyond the standard Pocono's vacation. Some of the features you'll enjoy include:•King or double queen beds•Spacious bathrooms•Walk-in showersLooking for the pinnacle of luxury and comfort? Experience euphoria with a grand King Suite. These magnificent Pocono hotel rooms feature all of the lavish amenities of our guest rooms, plus:•Cozy living room•Granite wet bar•Spacious bathroom•Granite surround porcelain tub•Double granite sinks. Some of our suites also offer a separate second bathroom and a spectacular lake view.In addition to an atmosphere of style and refinement, all of our guest rooms feature the finest linens for your comfort, including:•100% goose down comforters•Sheets woven from Egyptian cotton•Chelsea fleece blankets•Pillows crafted from softique microfiber and more. After you've taken in your luxurious surroundings, you'll want to step out and enjoy everything else Mount Airy Casino Resort has to offer. Relax at our Spa or Salon, indulge your cravings at any of our five exclusive restaurants, grab a drink at Gypsies Lounge and Nightclub, start a hot streak on our expansive casino floor, or play a round of golf. With so much to do, the only thing you have to worry about is where to start. ... more   less 
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Also Known As:
Mount Airy Hotel Mount Pocono
Mount Airy Resort

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