We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Hotel - Not So Great Slots”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Mount Airy Casino Resort
Ranked #1 of 7 Hotels in Mount Pocono
pa
Level 5 Contributor
86 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“Great Hotel - Not So Great Slots”
Reviewed October 9, 2012

My husband and I stayed at the resort for two nights. We booked a one bedroom suite that
was beautiful and roomy. We wish the casino had been as pleasant an experience as
the suite. The slot machines do not pay well. Much better experience at Mohegan Sun! The
casino itself is very nice and clean however. We ate at the buffet which was o.k., but the
chef was wonderful. My husband has to eat gluten free and there were very few choices for
him. The chef came out and showed him what slim pickins there were and proceeded to
go back to the kitchen and slice some turkey for him that wasn't on the buffet. Overall, our
experience was good.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank gusmmp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsmgrs, Quality Control at Mount Airy Casino Resort, responded to this review, January 8, 2013
We appreciate you took the time to write of your recent stay with us. We are happy to hear the room accommodations were to your liking, and that our buffet chef took steps above and beyond to assure your satisfaction. We are sorry to hear that your gaming experience was as hoped. Be assured that our winners are completely selected at random. You would be pleased to hear that our slot hold percentage is the second lowest in the Commonwealth of Pennsylvania, and we have the highest payback percentage in the Commonwealth. We hope to welcome you back as guests in the future. Thank you again for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,292 reviews from our community

Traveler rating
    603
    390
    134
    75
    90
See reviews for
164
747
44
50
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (301)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
New York
Level 6 Contributor
128 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed October 2, 2012

Stayed overnight at the hotel. The room was beautiful, the service was excellent and the property is very well maintained. The check in staff were very accomodating and helpful. The buffet was average. We had a very bad experience with a cashier there but, after we complained in a survey after we checked out, the Food Service Manager called us at home which we thought was extremely thoughtful and showed a sincere interest in being responsive to their customers needs. The casino is very secure, well staffed and has a variety of games to choose from. The only drawback with the casino is their player rewards program is not very good and does not offer much. We would definitely stay there again.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LPWNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsmgrs, Quality control at Mount Airy Casino Resort, responded to this review, January 8, 2013
We appreciate you taking the time to let us know of your satisfying experiences at the casino. It is refreshing to hear when services and accommodations met the standards that are expected. We are sorry to hear your experience with the buffet cashier was less than appropriate, but are happy to hear one of our Food & Beverage managers were quick to respond and assist. We certainly strive to make sure we provide top quality services and accommodations, and if something does fall short, we want to be able to resolve that in a timely manner. We hope to welcome you back as our guests in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittstown, New Jersey
Level 4 Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 1, 2012

Everyone is really nice&make You feel so important. From the time U arrive,check in&check out.They take care of You. The Buffet has a Seafood night(Fri) Sat.has seafood too,but not as much as Fri. & Sun. U pay one price&You can go back anytime You want to. You feel safe in the Casino& help You if You need it. Overall it's worth the trip. If U play Golf it's a nice & enjoyable.

Room Tip: Ask to have a room with the Golf Course&Pond w/Swans. It's the best view. The Suites are the...
See more room tips
  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diane G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsmgrs, Quality Control at Mount Airy Casino Resort, responded to this review, January 8, 2013
Thank you for taking the time to share your enjoyable experience. We appreciate reading positive reviews such as yours. We are thrilled to hear that our services and accommodations were pleasing to you. We place a good deal of time planning, and dedicating much effort into creating the kind of atmosphere that our guests can fully enjoy. We are happy to know that you were able to fully enjoy our amenities. We hope we can welcome you back as our guests in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 21, 2012

My boyfriend paid alot ( too much) money for a room with a view. Hew requested that when reserving as well as during check in. For 500 dollars/ night we stared at the top of the parking port. He spoke to 3 different people, the first told him the manager wopuld call ( he didn't), the second person2brushed him off, then finally before checking out he found and spoke to the manager Dimitri (?spelling) , who told us there was nothing he could do, we should have told him sooner. All of the people acted as if we were stupid. They all said they though that room had a great view. We all know managers know what those suites are facing. I will not go back, nor would I recommend this place.
On top of all of that, the bed was horrible. The bed had a big slump in it, the kind you keep falling into. I did not sleep well, and my back hurt the next day.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank 1234m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsmgrs, Quality Control at Mount Airy Casino Resort, responded to this review, January 8, 2013
We apologize for any inconveniences you experience on your stay with us here at Mt. Airy Casino & Resort. We certainly do our best to accommodate all of our guests’ requests and preferences. Upon your arrival the Front Desk staff will always try to accommodate all guest request to the best of their ability. We are apologize that the accommodations were not to your liking. We will certainly share your comments with our management to avoid this type of situation in the future. We hope to wecome you as our guest again, should you choose to return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Villages, Florida
Level 6 Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed September 17, 2012

We stayed overnight in September 2012. We made reservations a month earlier. There was a short line at check-in and the five people working the counter were very friendly. When we checked in there were no King non-smoking rooms available, and as it was after normal check-in time the manager put us in a King non-smoking 2-room suite. It was large, very clean, and tastefully decorated. The ensuite bathroom was large and had a soaking tub as well as a large glass/tile shower with multiple shower heads. The linens were thick and soft. There were amenities included. The bed was comfortable and there were flat screen tv's in both rooms. This was the best part of the resort.

We ate at the buffet and were sorry that we did. We tried the following: pork roast (dry), steak (average), turkey (average), mussels (good), potatoes and vegetables (average), cold shrimp (some were not cooked), split pea soup (average), Asian food (horrible) and desserts which were okay. All in all, not so good.

Breakfast was at Betty's Diner on the casino floor. We have never had a bad breakfast there. The eggs and pancakes were very good. Only complaint was the bacon which was overdone and looked like it was microwaved. Service was very good as usual.

The casino was not crowded, which surprised us, as the hotel was full. Choice of slot machines was not great, as many were old versions. The new ones were few and far between. It made no difference where you were in the casino, it smelled like you were in the smoking section. I can honestly say they are in need of a good air filtration system. This alone would prevent me from returning.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank 20aruba05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsmgrs, Quality Control at Mount Airy Casino Resort, responded to this review, January 8, 2013
Thank you for taking the time to provide your feedback in regards to your recent stay. We are pleased that you enjoyed our AAA Four Diamond rated accommodations. We are glad to hear that Betty’s breakfast was satisfactory. We do however, apologize that the buffet did not meet your expectations and we will certainly share your comments with our food and beverage department to ensure that this is not a problem in the future. In regards to the casino floor, you will be pleased to know that we actually get new machines as often as a couple a month. We are constantly working with an air quality specialist to ensure the overall air quality of our Casino. We hope to welcome you back as our guest in the near future, should you choose to return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Essington, Pennsylvania, United States
Level 4 Contributor
43 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed September 11, 2012

We ended up at this fabulous resort by accident, we had booked a honeymoon at Cove Haven which turned into a disaster, as the place was DISGUSTING.

A friend recommended we go to MT. Airy instead of drive the 3 hours home to Philly. We walked into Mt Airy and we were greeted by 2 smiling women at the front desk., One was Shawnte, she listed to our terrible ordeal and hooked up us with 2 night stay in the deluxe suite at a great discount. She also told us some history of the place and that it was rebuilt from the ground up just 5 yrs ago. She gave us our keys and wished us a happy honeymoon. We walked into our room and fell in love. CLEAN FRESH COMFY and ELEGANT are the words that come to mind when you walk into the room. There was a seperate living room area with a comfy couch,flat screen tv, eating area and a lounge chair with an ottoman. Theres a writing desk and a bar area. The bedroom had a huge bed with another flat screen tv, The bathroom had double vanity, huge soaker tub, separate shower with multiple jet heads and a separate toilet room.

The casino is so nice and modern. Smoking is allowed but it is in limited areas. Betty Diner is great for Diner food. The food is pricey but you get huge portions. The area has outlets 10 mins away and all kinds of other things to do. just ask the front desk for more info.

We will definitely be back with friends very soon!!!

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Kelly A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsmgrs, Quality Control at Mount Airy Casino Resort, responded to this review, January 8, 2013
Thank you very much for taking the time to share your great experience. We are sorry to hear your honeymoon got off to a rough start, but are thrilled to hear that we were able to turn that around for you. We take many steps to ensure that our accommodations and services surpass our guests’ expectations, and we are more than please that we were able to do that for you. We will share your comments with the Front Desk managers so their employees’ efforts can be recognized. We are delighted that you were able to have a great start to your new life, together with us. We hope to welcome you back in the near future. Maybe we will see you for your first anniversary!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NJ
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 8, 2012

I stayed at Mt. Airy for one night in Jan.'12, having a 2-day business conference. The property was nicely decorated for the holidays. The room was modern with luxurious mattress and pillows. I never slept better. The bathroom is also amazing, clean, modern, good quality toiletries, adjustable heating lights to keep the bathroom warm when you walk out of the shower.
The mini-bar is for additional charge.
We had dinner at the casino restaurant and the food and service were great. In the evening we visited the casino which was in heavy smoke, but it's a casino. I don't gamble but enjoyed watching my coworkers play.
There is an outlet mall withing a short drive.
One thing that the hotel is missing is the pool, for those who don't gamble.

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Val747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsmgrs, Quality Control at Mount Airy Casino Resort, responded to this review, January 15, 2013
Thank you for your feedback from your stay here at Mt. Airy Casino & Resort. We are excited to hear you enjoyed our facility and amenities. We hope to welcome you back soon. Again, thank you for your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Mount Pocono
2.1 mi away
Pocono Manor Resort & Spa
Pocono Manor Resort & Spa
#2 of 2 in Pocono Manor
1,445 reviews
3.0 mi away
Comfort Inn & Suites
Comfort Inn & Suites
#5 of 7 in Mount Pocono
302 reviews
1.3 mi away
Paradise Stream Resort
Paradise Stream Resort
#2 of 7 in Mount Pocono
1,516 reviews
Show Prices
Show Prices
Show Prices
9.1 mi away
Skytop Lodge
Skytop Lodge
#1 of 1 in Skytop
1,185 reviews
13.9 mi away
Pocono Palace Resort
Pocono Palace Resort
#1 of 2 in Marshalls Creek
2,036 reviews
21.9 mi away
Cove Haven Resort
Cove Haven Resort
#1 of 2 in Lakeville
2,603 reviews
Show Prices
Show Prices
Show Prices

Been to Mount Airy Casino Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mount Airy Casino Resort

Property: Mount Airy Casino Resort
Address: 312 Woodland Rd., Mount Pocono, PA 18344-7172
Phone Number:
Location: United States > Pennsylvania > Pocono Mountains Region > Mount Pocono
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Mount Pocono
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mount Airy Casino Resort 4*
Number of rooms: 188
Official Description (provided by the hotel):
With a stay in one of our lavish Pocono resort rooms, you can play all day...and all night. Unwind in wall-to-wall comfort with pillow-top beds, spacious bathrooms, room service, LCD TVs with in-room movies, hi-speed Internet and more. With rooms like these, you'll be doing anything but roughing it this hotel in the Poconos. Mount Airy Casino Resort has been awarded the prestigious AAA Four Diamond Rating. Mount Airy Casino Resort is the first casino resort in Pennsylvania to have earned this prominent award. For your indulgence, we offer two separate levels of resort luxury. Our King and Double Queen guest rooms are an experience well beyond the standard Pocono's vacation. Some of the features you'll enjoy include:•King or double queen beds•Spacious bathrooms•Walk-in showersLooking for the pinnacle of luxury and comfort? Experience euphoria with a grand King Suite. These magnificent Pocono hotel rooms feature all of the lavish amenities of our guest rooms, plus:•Cozy living room•Granite wet bar•Spacious bathroom•Granite surround porcelain tub•Double granite sinks. Some of our suites also offer a separate second bathroom and a spectacular lake view.In addition to an atmosphere of style and refinement, all of our guest rooms feature the finest linens for your comfort, including:•100% goose down comforters•Sheets woven from Egyptian cotton•Chelsea fleece blankets•Pillows crafted from softique microfiber and more. After you've taken in your luxurious surroundings, you'll want to step out and enjoy everything else Mount Airy Casino Resort has to offer. Relax at our Spa or Salon, indulge your cravings at any of our five exclusive restaurants, grab a drink at Gypsies Lounge and Nightclub, start a hot streak on our expansive casino floor, or play a round of golf. With so much to do, the only thing you have to worry about is where to start. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotels.com, Cancelon, Expedia, Travelocity, TripOnline SA, Hotwire, Cheap Tickets and getaroom.com so you can book your Mount Airy Casino Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mount Airy Hotel Mount Pocono
Mount Airy Resort

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing