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“It should be shut down”

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Hotel M, Mount Pocono
Ranked #3 of 7 Hotels in Mount Pocono
Reviewed November 10, 2012

Room was gross - windows leaked into the heat/ac unit - carpet soaked from window leak - the staff is rude - toilet was not sealed at base and leaked at the floor - broken remote - front desk said too busy to replace it or fix it - left with bites on legs - thinking they have bed bugs ! Don't waste your money - stay somewhere else !

  • Stayed: October 2012, traveled with family
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5  Thank Michelle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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323 - 329 of 389 reviews

Reviewed October 14, 2012

I arrived without having booked a room. I didn’t realise that the hotel would be such a popular place to stay on a Saturday night! Fannie, at reception, was bright & bubbly, probably the best thing about this hotel was the welcome I received!

I was given room 205 and was directed to park my vehicle around the side of the building and use the elevator there. First impressions as I entered here were ‘Yuck’! There were cigarette butts at the door and the entrance way looked like it had NEVER EVER been cleaned! It was absolutely filthy! I soldiered on regardless!

As I exited the lift I was blown over by the smell in the hallway! Even though there is a sign that said it was a smoke free environment you could definitely smell stale cigarettes! It was horrible!

Now to brave Room 205! I’ve never had such a cold, eerie feeling like this before. It felt so creepy, really bad vibes! The room was big, but there was something really odd about it. The walls were paper-thin and I could hear people in Room 203. The two-seater lounge chair was broken. If you sat on it, you’d collapse into the back on the lounge! The king bed was pushed so close to the wall that there was no room for a bedside table or lamp. So, if you are a reader, you’ll have an early night. No overhead lights in the room. There was a flat screen television, microwave, fridge and a fake fireplace…weird! There was a spa in the bathroom & towels were surprisingly good…thank heavens!

I didn’t really feel safe here. Cancelled the idea about going to the bar next door for dinner/supper but didn’t like the thought of leaving valuables in the room, so ordered in. Can highly recommend the Veggie, thin crust pizza from Pizza Hut.

Breakfast was a pleasant surprise! Breakfast lady was also very friendly.

I like to choose a Choice Hotel where possible but this one didn’t live up to expectations. It needs to be gutted quick smart and to start over! Choice hotels - you might want to look into this franchise owner. I am a choice privileges member and would not recommend this to others. Not good value for the price! Very expensive for the quality. ‘Quality’ Inn? I don’t think so!!!

I feel sorry for the staff who have to try & do their best each day!

  • Stayed: October 2012, traveled as a couple
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2  Thank Carmel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 6, 2012

Everything was sparkling clean about this hotel; it is either new or well scrubbed. Our accessible room was the only truly accessible one on this trip—it had a large bathroom with roll-in shower, and had a lowered clothes pole in the closet. The large room had a good writing desk and TV and good chairs. The bed was comfortable and had a large assortment of pillows. This hotel has an indoor pool. The breakfast included waffles and sausage, and the breakfast tables were in the attractive lobby. Value was excellent at $79.00. The only downsides were an overly strong room freshener and the lack of toilet paper in the poolside men’s room. This is not a luxury resort but a werll-above-average Choice Hotel. I cannot understand the poor reviews on Trip Advisor; perhaps the writers were expecting a flashy resort.

  • Stayed: October 2012, traveled as a couple
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1  Thank Arlingtonfoodie31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2012

I've had to stay here twice for Nascar races. This past summer when we checked in we waited about 40 mins to check in, the man that had been working the desk left the building and never returned we tried calling the company hotline and got no where. The only nice thing is the breakfast was nice..in order to pull into the parking lot you must make a U-turn on the highway since there is cement walls up and no turning lanes. I noticed all the hotel stayed I came in contact with had trouble speaking and understanding English. The man who is supposed to be in charge of this hotel bearly speaks English and is VERY unhelpful.

  • Stayed: August 2012, traveled with family
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2  Thank Cortlyn N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2012

Aug 17-19 2012. Reservations made directly on hotel website. Photos are fraudulent.
Pool/hot tub, especially. Hot-tub was covered with boards and a tarp. Desk said it was out of commission for 2 years (yes years, not weeks or days). Rude front desk person would make no effort to help us. Had to beg for 800 number of Choice Hotels. Will update post when we get a response. False advertising if you ask me.

Room Tip: Squeeling shower (must be air in pipes), slow drain, adequate but you wouldn't want to spend all...
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  • Stayed: August 2012, traveled with friends
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2  Thank CGA-CT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 13, 2012

Booked 3 rooms at this location and one of these rooms gave me a surprised. One of the king size "suites" bathroom was opened to the room. Yes .. The bathtub had no wall just a curtain .... So if u bathing anyone in the room could see into the bathroom.. There were 3 people staying at that suite one was sleeping on the sofa bed so it made it an awkward stay ... The hotel is not only need of repairs and updating but just eveyrday cleaning. I found crumbs on the bed and phone...Bathroom curtains were dirty.. But it seems to be the average condition of hotels in Monroe County...

Room Tip: Be aware that some rooms like 206's bathrooms is open to the sleep area...!!! NO WALL....
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  • Stayed: August 2012, traveled with family
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1  Thank brenda r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 9, 2012 via mobile

My mother's funeral brought our family to the pocono mountains in December 2011. We arrived from various locations of the U.S. We were all impressed with the accomadations and professionalism of this franchise. I look forward to returning to the Quality Inn.

  • Stayed: December 2011
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Thank SueCorcoran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel M, Mount Pocono

Address: 1244 Pocono Blvd, Rt. 611, Mount Pocono, PA 18344-1042 (Formerly Quality Inn & Suites)
Phone Number:
Location: United States > Pennsylvania > Pocono Mountains Region > Mount Pocono
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Mount Pocono
Price Range: $73 - $126 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hotel M, Mount Pocono 2*
Number of rooms: 60
Official Description (provided by the hotel):
Located in the heart of the Pocono Mountains region, the hotel is close to many area attractions and points of interest. This Mount Pocono, PA hotel is minutes from Mount Airy Casino, Alpine Mountain Ski & Ride Center, Camelback Ski Area, Camelbeach Waterpark and Pocono Raceway.Enjoy hiking and Pennsylvania's beautiful scenery at Bushkill Falls, featuring a series of eight waterfalls, the tallest of which cascades more than 100 feet. We have a convenient location and offer easy access to many nearby industrial parks, riding stables, ski resorts, and canoeing, fishing and white-water rafting areas. Find bargains at the nearby Crossings Premium Outlets shopping mall. A variety of restaurants and cocktail lounges can be found in the surrounding area. Guests of this Mount Pocono, PA hotel will enjoy amenities and features like:Free continental breakfastFree wired and wireless high-speed Internet accessFree local callsFree coffeeAfter a busy day, relax in the indoor heated pool. Be sure to take advantage of our on-site exercise room. Access to copy and fax services is offered for our guests. All guest rooms come equipped with, coffee makers, curved shower rods, hair dryers, irons, ironing boards and cable television. Non-smoking rooms can be requested.Weekly and monthly rates are available; contact the hotel for more details. For added convenience, laundry facilities are located on the premises.Whether traveling to Pennsylvania for business or pleasure, make the hotel your home away from home when visiting the Mount Pocono area. We look forward to serving you soon. ... more   less 
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Also Known As:
Quality Inn And Suites Mount Pocono
Quality Inn & Suites Mount Pocono Hotel Mount Pocono
Quality Inn Mount Pocono
Mount Pocono Quality Inn

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