Attempting to make a reservation here should have been my first warning. After calling and first repeatedly getting a fax machine ringing in my ear, I was then put on hold and hung up on twice when someone finally answered!
My group and I arrived before our reservation and we were seated early. After 5-10 minutes of waiting, a cocktail waitress arrived to take our drink orders. Our drinks arrived and they were halfway gone before our waitress appeared. She had the nerve to ask us if we were ready to order or if we wanted to enjoy our drinks when we'd already been waiting for about 20 minutes. We ordered and some time later received our dinner salad, which was nothing more than a handful of bagged lettuce. No onions, tomatoes, croutons, etc. I repeat--just lettuce.
Then the wait for our meal began. After waiting for more than an hour and watching a party that had arrived after us being served their food, we flagged down our waitress to ask where our meals were. She left the table and returned, telling us that "unfortunately, this is considered leisurely dining, and the chicken you ordered takes half an hour to cook because it's this thick" --at this point, she gestured about 6 inches with her hands. We asked to speak to the manager, and the owner arrived at our table, telling us there had been a mistake with one of our dinners and he was upset with his kitchen staff. He offered us a free round of drinks and we accepted.
20 minutes later, our food finally came out. One entree--a seafood dish--was cold, one of our chicken entrees was raw in the center. Those of us who received meals that were warm were disgusted by our $30 meals that didn't even feature fresh ingredients or a good flavor. (My chicken coopersmith was made with canned diced tomatoes. For $30. Horrible value!)
We ended up leaving without eating our dinners, after waiting for over 2 hours. The owner gave us our drinks and uneaten meals for free and told us he had fired the chef.
This was truly my worst experience ever. The service was pathetic, customer service practically nil, the food was overpriced and inedible (even dangerous, given the raw chicken). The building is beautiful, but I will never return while it is under its current management.
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