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“We Enjoyed Our Stay” 4 of 5 bubbles
Review of SpringHill Suites Scranton Wilkes-Barre

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SpringHill Suites Scranton Wilkes-Barre
Ranked #1 of 4 Hotels in Moosic
Certificate of Excellence
Maryland
Level Contributor
80 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“We Enjoyed Our Stay”
4 of 5 bubbles Reviewed August 31, 2013

This hotel is consistent in quality with other Springhill Suites, maybe a little better. The rooms are sizable and make a good use of space. The bathroom was a decent size, and, this being a relatively new hotel, the fixtures all worked well. There's lots of storage in the rooms. Everything was clean and well-maintained, both in our room and in the public areas. I had no problems with the wifi. The availability of hot coffee in the lobby throughout the day is a real plus, and this hotel offers cookies at check-in. The breakfast was below average -- e.g., the eggs were cold. The hotel sits in a retail development across from the Shoppes at Montage shopping center, adjacent to a large movie theatre complex. It's far enough from 81 and Montage Mountain Road that it was very quiet here at night (though it's worth noting that there were no events at the minor league ballpark down the hill from the hotel's parking lot during our stay).

  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MarylandTraveler75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWBGeneralManager, Front Office Manager at SpringHill Suites Scranton Wilkes-Barre, responded to this review, September 14, 2013
Thank you so much for taking the time to review our hotel. We greatly appreciate your kind feedback. We are happy to hear that you enjoyed our location and everything we have to offer here at the hotel. We look forward to seeing you again on your next trip to our area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

224 reviews from our community

Traveler rating
    119
    67
    26
    7
    5
See reviews for
107
47
11
25
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • Any
English first
Toronto, Canada
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 25, 2013

My family of 5 decided to stop in this hotel for a night so that we could rest from our long drive back from our holidays. This was the perfect place to end our vacation. The staff was great! As soon as we arrived we were impressed with the location (BEAUTIFUL!!). The hotel is located in a small and new village that has a new plaza with restaurants, grocery store, Starbucks and some fast food; there are also a theatre and stores. The bedrooms have queen sized beds, and have a great bathroom. Everything was very clean. The pool and jacuzzi were great and you can really rest at this hotel. There is such a quietness in the village that is hard to find in other places. The hotel also has an outside patio with couches and it is a great place to spend a weekend. The breakfast was awesome, with plenty of food and delicious coffee and bread. This was the perfect place to end our vacation. We loved it and we will be back soon!

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank pascoalrebecca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWBGeneralManager, General Manager at SpringHill Suites Scranton Wilkes-Barre, responded to this review, September 8, 2013
We are so excited to hear how much you enjoyed your stay at our hotel! We consider our location to be a hidden gem in Northeastern Pennsylvania, and we are glad you feel the same way. The patio is certainly a great feature of the hotel, and can definitely help you relax. We can't wait to have you back again with us in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland, United States
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 16, 2013

My family wanted to go to the Knoebels Amusement Park, but I was looking for a hotel for a couple of days to stay at. The SpringHill Suites hotel was about an hour away, but good news..SpringHill Suites was definitely worth the ride! Loved the room with its modern look and the layout of the bathroom. The family loved the room! Room was spotless! Plenty of room for four and a good breakfast! Movie theater was just across the way from the hotel and restaurants nearby.....perfect spot for the hotel. If I come that way again, will definitely stay at the SpringHill Suites!

  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rod M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWBGeneralManager, Front Office Manager at SpringHill Suites Scranton Wilkes-Barre, responded to this review, August 18, 2013
We appreciate that you took the time to review our hotel. I am happy to hear that you enjoyed our convenient location and that our suites meet your needs. We look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed August 13, 2013

We got adjoining rooms for 2 weekend nights in August to accomodate 3 generations of family. We liked the layout of the rooms and the King (HC accessible) was surprisingly big.
The place was full of girl's softball teams and race fans (the big Pocono race was held that weekend) - so sharing the breakfast area in the morning and the pool in the afternoon was not that enjoyable. And the room cleaning left something to be desired - not bad, just not spotless.
Otherwise, the nice rooms, common area, and location were really more than we expected in the Wilkes-Barre/Scranton area. And the shopping and theatre complex within walking distance was a big plus.

Stayed August 2013, traveled with family
Helpful?
Thank ChuckMal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chagrin Falls, OH
Level Contributor
79 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed August 12, 2013

We made a last-minute reservation to break up our drive home from Hartford. The hotel really impressed me. It's relatively new, so of course everything was fresh, clean, and modern. The room was HUGE, even by SpringHill standards. The layout, with the sliding door to the bathroom, was excellent. Customer service was great, both the late night crew and early morning crew were welcoming and helpful. Breakfast had plenty of variety, both hot and cold. By far, one of the nicest Marriott properties at which we've stayed.

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bndakidz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWBGeneralManager, Front Office Manager at SpringHill Suites Scranton Wilkes-Barre, responded to this review, August 18, 2013
Thank you so much for taking the time to review our hotel. We greatly appreciate your kind feedback. We are happy to hear that you enjoyed our location and everything we have to offer here at the hotel. We look forward to seeing you again on your next trip to our area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed August 11, 2013 via mobile

Nice new hotel, nice staff and good location but my room was very dusty and had food left in the fridge when we checked in . It may seem small but it was noticeable dust and how can you miss food in a fridge.
Breakfast was good, and plenty of food.

  • Stayed August 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank billymack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWBGeneralManager, Front Office Manager at SpringHill Suites Scranton Wilkes-Barre, responded to this review, August 18, 2013
We appreciate that you took the time to review our hotel. I do apologize for cleaniness issue you faced when check in to your room. I would love for you to come back again and let us show you how great of a Hotel we are. Please give us a second try on your next trip to our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed August 11, 2013

My girlfriend and I stayed here for one night this weekend to go to Mohegan Sun and to visit Steamtown National Park. The hotel itself is very new and presents very well. The location is great as there is a lot to do in the area. You've got a shopping complex, movie theatre, and PNC Field right there. The only complaint I have with this particular property is when. I saw the breakfast attendant cleaning up after breakfast. There were bagels and toast that were not used and she used her bare hands to place them back into the package after she used a rag to wipe down the counter. I'm very surprised that she didn't use the utensils that were there to place them back into the packaging. Other than that, this is a solid property that I would return to the next time I am in the area.

Stayed August 2013, traveled as a couple
Helpful?
Thank AnsonNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Scranton Wilkes-Barre

Property: SpringHill Suites Scranton Wilkes-Barre
Address: 19 Radcliffe Dr, Moosic, PA 18507
Phone Number:
Location: United States > Pennsylvania > Moosic
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 4 Hotels in Moosic
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Scranton Wilkes-Barre 3*
Number of rooms: 102
Official Description (provided by the hotel):
Welcome to SpringHill Suites by Marriott(R) Scranton Wilkes-Barre, a hotel with space and style at an affordable price. Located near I-81 at the base of Montage Ski Resort, the SpringHill Suites by Marriott is ideal for business and leisure travelers alike. There is always plenty to do with Toyota Pavilion, The Shoppes at Montage, and Mohegan Sun Casino closeby. This Scranton hotel is also located near Bank of America, Prudential, Flowserve, CIGNA as well as many others. Our guest suites offer a seamless blend of style and function along with luxurious bedding, a microwave, mini-fridge, large work desk, free high-speed internet access, and a spa-like bathroom to ensure your stay is anything but ordinary. Our complimentary hot breakfast, indoor pool, fitness center and free WiFi help you stay refreshed and connected, giving you the freedom to set your own pace and work or relax your way. It's a balance made for you - the contemporary traveler at SpringHill Suites by Marriott Scranton Wilkes-Barre. ... more   less 
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