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“Rude staff but nice hotel”

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SpringHill Suites Scranton Wilkes-Barre
Ranked #1 of 4 Hotels in Moosic
Certificate of Excellence
Reviewed April 28, 2013

We have stayed at several different Marriott’s during our travels throughout the years. This however was the first time at a Spring Hill Suites. I booked a night in advanced and when we arrived for check in the lady at the counter was a little rude. Our plan was to pay with our VISA Debit card, which is where we keep our cash. We do not carry a lot of cash when traveling and have no need to use any of our credit cards. She informed us that they would put a hold on our card until the amount for the room cleared. When asking how much they were putting on hold and how long it would take, she got very defensive, because she did not have the answers. Her response was if it is going to be a problem then maybe you should use one of your credit cards. Needless to say I was a little pissed off, but it was late and I was tired. The hotel was very clean and comfortable and I slept well. They just need to hire some friendly people and train them so they have answers. I am sorry that the title got rude staff because I only dealt with one, but she is making you all look bad.

  • Stayed: April 2013, traveled with family
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2  Thank bjplmp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWBGeneralManager, General Manager at SpringHill Suites Scranton Wilkes-Barre, responded to this reviewResponded May 6, 2013

I would like to thank you for staying with us at the SpringHill Suites Scranton Wilkes-Barre, and for taking the time to send us your feedback. We always strive to exceed everyone's expectation, and I am sorry to hear that we may not have done so on your recent visit. I am glad to hear that you enjoyed your room and the hotel, and I do hope you will come stay with us again so that we may have a second chance to show you just how great our service truly is. Thanks again for your feedback, and we hope to see you again soon!

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Reviews (250)
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226 - 232 of 250 reviews

Reviewed April 12, 2013

We stayed here on our way to Pittsburg Very clean,modern,friendly staff. Add in the location,to restaurants,and shopping.The rooms were large,microwave,refrigerator and great views of the mountains. We will stay here again on our next visit

Stayed: April 2013, traveled with family
Thank Dennisk905
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWBGeneralManager, Front Office Manager at SpringHill Suites Scranton Wilkes-Barre, responded to this reviewResponded April 15, 2013

Thank you very much for your kind and generous feedback. We are very happy that you enjoyed everything we had to offer. We take pride in providing excellent guest service. We look forward to having you stay with us again!

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Reviewed March 14, 2013

I've stayed in this hotel twice while visiting family in the area - the decor is modern and clean and the rooms are huge! Each time I've stayed here, I've had guests come by to share a drink and chat and the room is very comfortable for such visits. Looking forward to my next stay!

  • Stayed: March 2013, traveled as a couple
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Thank rachaelerin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWBGeneralManager, Front Office Manager at SpringHill Suites Scranton Wilkes-Barre, responded to this reviewResponded March 16, 2013

Thank you for taking the time to review our hotel. We are so glad that you enjoy our brand new facility. Please stop by again on your next visit to our area!

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Reviewed January 25, 2013

Stayed for one night while passing through and couldn't have been more pleased. I am a regular Marriott customer and was honestly blown away by this hotel. The rooms were great, bathrooms were clean and spacious and the layout was very functional and roomy. Breakfast was decent with plenty of options, but my favorite surprise was the DirecTV in the rooms. No more hunting for the channel list or pressing "up" on the remote until you find what you are looking for!! A+ If I ever find myself in the area again, I know where I am staying.

  • Stayed: January 2013, traveled with family
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3  Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWBGeneralManager, Front Office Manager at SpringHill Suites Scranton Wilkes-Barre, responded to this reviewResponded January 28, 2013

We are thrilled to hear that you will be back! Direct TV is definitely a plus, expecially 8 HBO channels! Looking forward to having you stay with us again soon!

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Reviewed January 20, 2013

This is a fairly new hotel. Very comfortable and clean and nicely decorated. The room we stayed in was a double queen. There was plenty of room with a privacy barrier and a queen sofa where you could watch tv without disturbing anyone sleeping. Bathroom was large with plenty of light. Every space in this hotel is well thought out with every attention to detail. There was a very nice complimentary breakfast buffet as well as complimentary coffee/tea all the time. I would definetely stay there again if in the area. Also, Matthew at the front desk was very friendly and helpful.

  • Stayed: January 2013, traveled with family
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2  Thank Jules52563
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWBGeneralManager, Manager at SpringHill Suites Scranton Wilkes-Barre, responded to this reviewResponded January 22, 2013

Thank you so much for your kind feedback! We are so happy that you enjoyed the new hotel and it's features!

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Reviewed January 13, 2013

Our suite at this motel had a layout and decor a notch above what we usually experience in a motel. We had just spent a few days in a four-star hotel and immediately thought this motel topped those accommodations. The design is striking with ultra-modern features in lighting, layout, and mirrors which give it a classy feeling. We had a picturesque view of the valley from the fourth floor. Our room was both quiet and relaxing. We also appreciated their efforts to be energy efficient and environmentally friendly.

Room Tip: Ask for a fourth floor room and view of the valley.
  • Stayed: January 2013, traveled as a couple
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1  Thank Hummingbird25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWBGeneralManager, Manager at SpringHill Suites Scranton Wilkes-Barre, responded to this reviewResponded January 22, 2013

We thank you so much for taking the time to review us on TripAdvisor! Be sure to come again and we will pre-block the suite you liked ahead of time so you have that great view again!

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Reviewed December 17, 2012

Great new property. Large spacious lobby with fresh colours. We checked in late after a long day travelling, and the front desk was very helpful getting us settled. My son was sick in the middle of the night, and staff was fantastic with bedding, bags & cleanup assistance. This property is in a great location to many services, and a beautiful view. Bathroom was large and clean. Low water pressure is the only thing noticed when showering. I would definitely stay here again.

  • Stayed: July 2012, traveled with family
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1  Thank mrmusic4ads
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWBGeneralManager, General Manager at SpringHill Suites Scranton Wilkes-Barre, responded to this reviewResponded January 22, 2013

We are so glad that you enjoyed your stay with us... We are always glad to help our guests no matter what the circumstances! Come stay with us again soon!

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Additional Information about SpringHill Suites Scranton Wilkes-Barre

Address: 19 Radcliffe Dr, Moosic, PA 18507-2138
Phone Number:
Location: United States > Pennsylvania > Moosic
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 4 Hotels in Moosic
Price Range: $136 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Scranton Wilkes-Barre 3*
Number of rooms: 102
Official Description (provided by the hotel):
Welcome to SpringHill Suites by Marriott(R) Scranton Wilkes-Barre, a hotel with space and style at an affordable price. Located near I-81 at the base of Montage Ski Resort, the SpringHill Suites by Marriott is ideal for business and leisure travelers alike. There is always plenty to do with Toyota Pavilion, The Shoppes at Montage, and Mohegan Sun Casino closeby. This Scranton hotel is also located near Bank of America, Prudential, Flowserve, CIGNA as well as many others. Our guest suites offer a seamless blend of style and function along with luxurious bedding, a microwave, mini-fridge, large work desk, free high-speed internet access, and a spa-like bathroom to ensure your stay is anything but ordinary. Our complimentary hot breakfast, indoor pool, fitness center and free WiFi help you stay refreshed and connected, giving you the freedom to set your own pace and work or relax your way. It's a balance made for you - the contemporary traveler at SpringHill Suites by Marriott Scranton Wilkes-Barre. ... more   less 
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