We have stayed at several different Marriott’s during our travels throughout the years. This however was the first time at a Spring Hill Suites. I booked a night in advanced and when we arrived for check in the lady at the counter was a little rude. Our plan was to pay with our VISA Debit card, which is where we keep our cash. We do not carry a lot of cash when traveling and have no need to use any of our credit cards. She informed us that they would put a hold on our card until the amount for the room cleared. When asking how much they were putting on hold and how long it would take, she got very defensive, because she did not have the answers. Her response was if it is going to be a problem then maybe you should use one of your credit cards. Needless to say I was a little pissed off, but it was late and I was tired. The hotel was very clean and comfortable and I slept well. They just need to hire some friendly people and train them so they have answers. I am sorry that the title got rude staff because I only dealt with one, but she is making you all look bad.
- Official Description (provided by the hotel):
- Welcome to SpringHill Suites by Marriott(R) Scranton Wilkes-Barre, a hotel with space and style at an affordable price. Located near I-81 at the base of Montage Ski Resort, the SpringHill Suites by Marriott is ideal for business and leisure travelers alike. There is always plenty to do with Toyota Pavilion, The Shoppes at Montage, and Mohegan Sun Casino closeby. This Scranton hotel is also located near Bank of America, Prudential, Flowserve, CIGNA as well as many others. Our guest suites offer a seamless blend of style and function along with luxurious bedding, a microwave, mini-fridge, large work desk, free high-speed internet access, and a spa-like bathroom to ensure your stay is anything but ordinary. Our complimentary hot breakfast, indoor pool, fitness center and free WiFi help you stay refreshed and connected, giving you the freedom to set your own pace and work or relax your way. It's a balance made for you - the contemporary traveler at SpringHill Suites by Marriott Scranton Wilkes-Barre. ... more less
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