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“Very unhappy with the customer service at the hotel!!!!!!!!”

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Courtyard Scranton Wilkes-Barre
Ranked #2 of 4 Hotels in Moosic
GreenLeadersBronze level
Sewickley, PA
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Very unhappy with the customer service at the hotel!!!!!!!!”
Reviewed August 21, 2013

Stayed at the Courtyard this past weekend. The hotel itself is nicely decorated and clean with the exception of the bathroom. The "restaraunt" was not a restaraunt at all and was VERY expensive-12.00 for a breakfast of eggs, sausage, toast and a few tiny potatoes. Could have fed a tribe for this amount of money!!!!! The staff was very rude and lazy. We had been told over the phone that we could easily walk to Montage Mountain-not the case unless you wanted to die trying to get there!!!!! We were also told that there would be shuttle service to and from Montage Mountain at the top of every hour-NOT true. We waited in excess of an hour and a 1/2 for the shuttle more than once and ended up spending nearly 100.00 in cab fares to get up the mountain. No one offered the Marriott Shuttle to us once! No one wanted to try and contact the shuttle service to make an effort to find out shuttle times. They were just basically all around rude and unaccomodating. We will be returning to the music festival again next year and will NOT be staying at this hotel!!!!!!! Beware-very expensive to be treated so poorly!

  • Stayed August 2013, traveled with friends
    • Value
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Helpful?
2 Thank Michelle F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corey P, Operations Manager at Courtyard Scranton Wilkes-Barre, responded to this review, October 1, 2013
We would first like to thank you for taking the time to write a review of our property! Our staff would like to apologize for the unsatisfactory stay you experienced with us. I would like to let you know that at the Courtyard Marriott Scranton/Wilkes-Barre we like to be the best in hospitality in the area and are constantly under training to make your stay more welcoming and make sure that our high expectations of customer service are always exceeded. With the concert season our shuttle is run on a very limited schedule to the concert venue, the shuttle service you experienced with your package which had booked through a Third party had their personal shuttle service offered which our hotel unfortunately has no control over. We are sad to hear that you are not going to return to our property but would like to let you know that you are always welcome to stay with us and we would enjoy having you as our guest so we can show you that our hotel is the best.
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224 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
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English first
South Bend, Indiana
Level Contributor
183 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed August 1, 2013

The good: Nice place. Very helpful and friendly staff. Close to several restaurants and shopping and next door to baseball stadium and ski resort. We would stay there again, but the lack of a free breakfast does give us pause.

Mixed: Traffic getting to/from before/after baseball games is problematic. Plan your entrance/exit accordingly!

The bad: Hotel is on steep incline and can be dicey in icy weather. Entrance way isn't as well marked as it should be. No free breakfast--and considering the price charged it should be. Obviously wants to cater to more upscale crowd who isn't concerned about paying $$ for breakfast at their cafe. Luckily, there is a Panera Bread in the shopping center up the way that is a little less pricey.

The really bad: Ok...for the first time ever in a long history of traveling, I encountered a bed bug attack--even though I always take all the recommended precautions. Now, on this vacation trip I stayed at a number of hotels in three states and, as I learned, a reaction to bed bug bites often doesn't show up for up to 14 days after one has been bitten. That said, I am pretty sure this wasn't the hotel that had the problem, as it was the first one we stayed at. But I can't totally rule it out. This should serve as a warning to all-- As my significant other, who wasn't bitten, said, "If this happens to us, as careful as we are, it just proves this can happen to anybody."

  • Stayed July 2013, traveled on business
    • Value
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    • Cleanliness
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Helpful?
3 Thank JustaHoosier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corey P, Operations Manager at Courtyard Scranton Wilkes-Barre, responded to this review, August 13, 2013
We appreciate the kind words you expressed in your review of our property and the generous rating you have presented us with but I would first like to start off by saying that our hotel follows strict guidelines to the prevention of pests in our property. Upon a complete property inspection immediately after recieving your concers, we are glad to say we have no findings of bed bugs on our property. However, our entire staff is saddened to see a review stating you encountered a bed bug issue on your travels and consistently posted the same issues on all reviews along your travels about the bed bug issue. It’s unfortunate you have encountered these issues on your travels but please do consider that a review goes a long way and we are receiving several calls about bed bug issues. I again would like to say that we do not have nor never had any bed bug issues. We take great pride in the quality in cleanliness of the product we present and offer to our guests.
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Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 23, 2013

We stayed at the Courtyard and we can just simply say that this hotel is the best in the area. The location is ideal for all travel but mainly because it was on the Mountain and located to easy highway access. The hotel staff are very friendly and always willing to help. They have a bistro (food) where it is reasonably priced and right on property so there is no need to leave. The pool is amazing, cleanest I have ever been in. The area is a beautiful mountain with a semi-professional baseball team right behind the property, so if you get the right room you can watch the game or walk down the back and sit on the hill and watch the game. I love this property and intend on making this hotel our host hotel for a family reunion based on service, cleanliness and the size of the back patio with the firepit and grill for guests to use. Oh and they have a horseshoe pit!!! Love this property. See you all again very soon.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 708Chriss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corey P, Operations Manager at Courtyard Scranton Wilkes-Barre, responded to this review, July 26, 2013
We would first like to thank you for taking the time to write a review of our property! Our staff will be ecstatic to know that the hospitality they provided you with was a success with you during your stay. The housekeeping and maintenance staff will be notified about the upkeep of our pool area and the appearance of the property as a whole, we are certain they will be delighted to hear this. We look forward to having you as our guest once again in the very near future.
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Doylestown, Pennsylvania
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 18, 2013 via mobile

Always worth the stay and at a great price. Up to par with the nicer Courtyards in the area.

One reviewer claimed he's a hotel connoisseur and was upset with the "restaurant". If he were a connoisseur he'd know that's all Courtyards have The Bistro, and all of the menus are 95% the same! And yes, you can get a full meal there from appetizer to salad to entree to dessert including a full bar. The selection may not be huge but there is something for everybody. And breakfast is never free at a Courtyard. Would you prefer a free cold continental breakfast with mushy scrambled eggs, or would you prefer to pay for a fresh made-to-order breakfast. If you prefer the latter, go Courtyard. If not, stay at a Fairfield Inn or Residence Inn. Or stay at a full Service Marriott and get free breakfast in the concierge lounge if you're Platinum or Gold...

Anyhow, it's good. Stay here and quit complaining!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank iSteve7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corey P, Operations Manager at Courtyard Scranton Wilkes-Barre, responded to this review, July 26, 2013
We would first like to thank you for taking the time to write a review of our property! We are pleased to know our hospitality goes along way with your needs and always excels in your stays at our property. We look forward to having you as our guest once again in the near future.
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Bethel, Connecticut
Level Contributor
52 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 16, 2013 via mobile

We were here for one night and the second time at this location. We came to entertain my 6 year old with all the train activities in the area.

The hotel staff was top notch! Everyone was friendly and very helpful. The rooms were nice and clean and the air condition blew cold as needed. We had breakfast one morning and it was some of the beat service I've seen at a hotel. Quick service, served with a smile and taste good. Everything was presented well. The pool was well kept and enjoyed a swim while there too.

I can't say much for the hotels entrance off the main road. It's what I would consider very dangerous. It's on a curve up hill on your right, drive too fast and you'll blow right by it. Try to pull out and you'll be hoping no one is speeding uphill. Don't even think about crossing that road in the opposite direction. Play it safe and slow down!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank onaplaneagain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corey P, Operations Manager at Courtyard Scranton Wilkes-Barre, responded to this review, July 26, 2013
We would first like to thank you for taking the time to write a review of our property! We are pleased and excited to know that you and your family enjoyed your stays with us. Our staff is delighted to hear that you consider them to be the best service you’ve had in a hotel. We do our best to provide the finest hospitality in the area. Next time you are in the area you will have to spend some more time with all the other activities our staff can provide you with. We have reported your concerns to proper management on the entrance and exit of our property and are working on making those more easily accessible, we are in a unique location as you know going up the mountain side. We look forward to having you as our guest in the near future.
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miami, FL
Level Contributor
77 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed June 24, 2013

There was nothing bad about this Courtyard but nothing that made it anything above average. Front desk was nice and did get me an early check in. Room was average, dated Courtyard decor. Positives; glasses were wrapped in plastic wrap/sanitized, small balcony and bigger refrigerator. Negatives: Room was adjoining, cramped and had to kill spider. Other than a free cookie, no benefit to Marriott Platinum status.

Courtyard has attempted to transform their image and gear it to business travelers by renovating common areas in lobby. Marriott execs managed to suck every ounce of value out of Courtyard. No free breakfast for their most loyal customers, Edward from front desk scoffed at my request for same. Not even free coffee in AM, I did see coffee in lobby when I checked in. Don't really care if there is a nice flat screen and couches in lobby. It will take more than a cookie to get me to rebook at this or any other Courtyard. Better options in Marriott chain for same $$ exist, including locally.

Room Tip: request non adjoining room
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tigerfoods
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corey P, Operations Manager at Courtyard Scranton Wilkes-Barre, responded to this review, July 26, 2013
We would first like to thank you for taking the time to write a review of our property! We are pleased to know that you enjoyed the cleanliness of the property along with the hospitality offered by our staff. It is unfortunate our property does not offer continental breakfast however we do have a Bistro that is open for breakfast on weekdays at 6:30am and at 7:00am on weekends. We do offer free coffee starting 10:00am at our property but if you do need a cup before hand we do have a Starbucks located in our Bistro. Upon check in all of our guests receive a chocolate chip cookie and a chocolate covered pretzel but for rewards members they receive the cookie and pretzel along with a local favorite Gertrude Hawks Truffle. Now for your status the Platinum Status you are offered all of the above along with your choice of a market item or 400 rewards points added to your account. I hope this information has helped you and we look forward to having you again as our guest in the near future.
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Berryville, Virginia
Level Contributor
143 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed June 19, 2013

We stay at a lot of Marriotts, this had great staff, and we were treated well. The only caution is turning into and out of the property. Be careful of speeding traffic. The clerk recommended a local seafood place that we really enjoyed.

Stayed June 2013, traveled as a couple
Helpful?
1 Thank Huron68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corey P, Operations Manager at Courtyard Scranton Wilkes-Barre, responded to this review, July 26, 2013
We would first like to thank you for taking the time to write a review of our property! Our staff will be pleased to know that you are very happy with the hospitality they provided throughout your stay. They like to take hospitality to a whole new level here. We are located in a unique location on the mountain and are working to see what we can do on making it more visible coming up or down the mountain. We look forward to having you as our guest again very soon
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Additional Information about Courtyard Scranton Wilkes-Barre

Property: Courtyard Scranton Wilkes-Barre
Address: 16 Glenmaura National Blvd, Moosic, PA 18507-2126
Phone Number:
Location: United States > Pennsylvania > Moosic
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 4 Hotels in Moosic
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Scranton Wilkes-Barre 3*
Number of rooms: 120
Official Description (provided by the hotel):
Whether traveling for business or fun, the Courtyard Scranton Wilkes-Barre provides you with exactly what you need to make all of your travels successful. Directly off Interstate 81 at Exit 182 our Scranton PA location at the base of Sno Mountain in northeastern Pennsylvania makes us one of the closest hotels to the Sno Mountain Ski Resort and SnoCove Water Park as well as Bank of America, Cigna and Prudential. Our hotel in Scranton PA offers 120 spacious guest rooms with plush bedding and cotton-rich linens designed for comfort and productivity with separate sitting areas, free high-speed Internet access and free in-room coffee. Start or end your day at The Bistro with our healthy menu featuring Starbucks coffee, then relax by the fireplace in our lobby or unwind in the indoor pool and whirlpool. The Courtyard Scranton Wilkes-Barre also offers a 960-square feet meeting room, making it an ideal location for small meetings. ... more   less 
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Also Known As:
Courtyard By Marriott Scranton Wilkes-Barre Hotel Moosic
Courtyard Moosic
Moosic Courtyard
Courtyard Hotel Moosic

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