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“Beware of Hotel Contract for Room Reservation”
Review of Comfort Suites

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Comfort Suites
Ranked #4 of 12 Hotels in Monroeville
Certificate of Excellence
Reviewed January 20, 2009

We called to reserve a block of rooms for our out-of-town guests in preparation for our upcoming wedding. The hotel management demanded a credit card number for the booking. When asked why the credit card number was necessary, the manager stated that there would be a $50 charge in the event of room cancellations. The manager said that the contract explains the terms and conditions of this charge and would be provided via email. When requested to email the contract in accordance with his prior offer, the hotel manager stated that the contract could not be provided without first providing a valid credit card number. When asked why a credit card number would be required to view the terms and conditions, the manager stated that he checked with other hotels in the area and they all share the same policy. He then rudely suggested that we should take our business elsewhere.

We are happy to report that we did just that and we were able to reserve rooms in two other nearby hotels (Hampton Inn and Holiday Inn) without issue and for a cheaper nightly rate! We did not need to provide a credit card number to reserve the rooms at either of these hotels. The hotel management at these hotels was much friendlier and easier to deal with than the Comfort Suites.

We estimate that our out-of-town guests will require approximately 50 rooms and several of these will be booked for multiple nights. The Comfort Suites potentially lost out on multiple thousands of dollars worth of business because of shady business practices on the part of their management staff. Beware the Comfort Suites!!! Don't provide a credit card number for reservations anywhere without first being able to review the terms and conditions!!!

  • Stayed: January 2009, traveled on business
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3  Thank SunnyDayPittsburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
directorofsales7, Director of Sales at Comfort Suites, responded to this reviewResponded January 26, 2009

We pride ourselves on going above and beyond for all of our guest. We are a Brand new 40 room Boutique Hotel. Our group reservation policy states that we must have a credit card to hold the group. No charges are made to your card unless you tell us that you are paying for several guest's rooms.
The person that left this review, NEVER entered my hotel. Never dealt with any of the staff at the hotel. Never checked in or called the hotel. I personally dealt with her through 3 emails. She did not want to give her credit card to me and I understand her concern. After the third email, I felt that she would feel more at ease with another property here in Monroeville. This is for her wedding and I wanted her to be relaxed on her special day. All together, the staff has a combined total of 40 years of Guest Service Experience.

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215 - 221 of 221 reviews

Reviewed January 13, 2009

What a nice Hotel we enjoy our stay every time we come here. The staff is friendly and very helpful. This Hotel is a little diamond in the rough. Very clean.

  • Stayed: January 2009, traveled with family
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Thank stlslash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 13, 2008

Open only a few months, rooms are spacious & decorated in a modern, high-end style I would expect in a much more expensive hotel. Large flat-screen TV in the bedroom & a smaller one in the bath. Beds very comfy; good-sized work desk & a nice loveseat sitting area. Clock radio has an I-Pod plug-in. Close to a large mall. Stayed 6 months ago at the Holiday Inn down the street - this hotel beats that one by a wide margin, & was also $40 less for a one-night stay.

Good hot/cold breakfast buffet included. Hot cider, cookies & fresh fruit available at check in.

They have a computer available for guest use in the boardroom just off the lobby, but no printer attached. The front desk gal was lovely about printing some business docs for me from my USB drive; I offered to pay, she said no worries. Unfortunately after I grabbed breakfast & returned to pick up my copies, the shift had changed & the day manager required payment. I was expecting to pay anyway, but he should have stood behind his employee's "no charge" promise. Other than that, 5 stars!

  • Stayed: November 2008, traveled on business
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Thank Delamom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 14, 2008

Eclectic......If HGTV were to give a facelift to a well known name in the hotel industry such as Comfort Suites, this would be it. Upon entering the Lobby you are greeted by a warm smile, sincere hospitality coupled with an excellent staff.
There are a variety of room types to choose from, so if you are a business traveler, a tourist, a family traveling or a couple wanting to plan a romantic get-away, you can find everything you need here. In addition, if you are a business and are looking for a flavour of something a bit out of the ordinary for your conference needs don't hesitate to call and discuss this option also.
The touch of elegance is found through out this facility.
I would highly recommend Comfort Suites, Monroeville, PA to suit the needs of any one who is looking for "something more than just a hotel room"
On another note, in these economic times, it is an excellent value not to be overlooked.

  • Stayed: October 2008, traveled on business
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Thank knOxvegas08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 29, 2008

This is a brand-new property, having been open only eight weeks. We were still in the hotel parking lot, when a fellow traveler proclaimed that it was "a class act." He was right! The open lobby was decorated with natural stone accents and fresh flowers. It featured a huge flat-screen tv and was open to the attractive breakfast area. The guests rooms are just beautiful, also featuring a large flat-screen tv. There was a second smaller flat-screen in the bathroom! The tub-surround was granite, with a low-rise contour tub which was wide on the sides and narrow on the ends. The sink was a free-standing red glass bowl on a sleek green counter, with cool track lighting above. The towels were stacked below the sink on a wooden shelf, spa-style. Each comfy bed had four pillows. There was a seating area with a pull-out couch, as well as a coffee maker, microwave, and fridge. The room was well sound- proofed. The breakfast was standard (cereal, breads, yogurt, fruit), but kept well-supplied. The only negative I can think of is that the view over the hotel next- door was not much, but that's about it. Truly outstanding!

  • Stayed: September 2008, traveled with friends
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Thank JonesieLinthicum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 12, 2017
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Stayed: October 2017, traveled with family
Thank isaolive13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trishan C, Front Desk Agent at Comfort Suites, responded to this reviewResponded November 13, 2017
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Reviewed May 22, 2016
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  • Stayed: May 2016, traveled as a couple
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Thank Franziska853
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Address: 2731 Mosside Blvd, Monroeville, PA 15146-2741
Location: United States > Pennsylvania > Monroeville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#5 Family Hotel in Monroeville
#5 Business Hotel in Monroeville
Price Range: $95 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 40
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Also Known As:
Comfort Hotel Monroeville
Comfort Suites Monroeville
Monroeville Comfort Suites

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