We called to reserve a block of rooms for our out-of-town guests in preparation for our upcoming wedding. The hotel management demanded a credit card number for the booking. When asked why the credit card number was necessary, the manager stated that there would be a $50 charge in the event of room cancellations. The manager said that the contract explains the terms and conditions of this charge and would be provided via email. When requested to email the contract in accordance with his prior offer, the hotel manager stated that the contract could not be provided without first providing a valid credit card number. When asked why a credit card number would be required to view the terms and conditions, the manager stated that he checked with other hotels in the area and they all share the same policy. He then rudely suggested that we should take our business elsewhere.
We are happy to report that we did just that and we were able to reserve rooms in two other nearby hotels (Hampton Inn and Holiday Inn) without issue and for a cheaper nightly rate! We did not need to provide a credit card number to reserve the rooms at either of these hotels. The hotel management at these hotels was much friendlier and easier to deal with than the Comfort Suites.
We estimate that our out-of-town guests will require approximately 50 rooms and several of these will be booked for multiple nights. The Comfort Suites potentially lost out on multiple thousands of dollars worth of business because of shady business practices on the part of their management staff. Beware the Comfort Suites!!! Don't provide a credit card number for reservations anywhere without first being able to review the terms and conditions!!!
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- Also Known As:
- Comfort Hotel Monroeville
- Comfort Suites Monroeville
- Monroeville Comfort Suites