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“Filthy toilet ....long hair all over bathroom floor”
2 of 5 bubbles Review of Quality Inn

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Quality Inn
Ranked #2 of 2 Hotels in Mill Hall
Allentown, Pennsylvania
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Filthy toilet ....long hair all over bathroom floor”
2 of 5 bubbles Reviewed October 6, 2013

This Comfort Inn is overpriced, and they raise their prices when there is a Penn State Game. I stayed one night last weekend and the toilet in the bathroom was filthy and there was long brown hair (I don't have brown hair) all over the bathroom floor. I've included a picture of the toilet. I called down to see if I could borrow a toilet brush to clean it, but nothing could be done. The front desk clerk was alone and could not leave the desk to search for a brush, let alone clean the toilet himself. I was stuck with the filthy toilet all night. I have never seen such a dirty toilet in any hotel/motel that I have stayed in. UGH!!!

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank erinace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnofLamar, Front Office Manager at Quality Inn, responded to this review, October 9, 2013
Thank you for taking the time to give us your feedback. We will certainly address your concerns and do apologize for not meeting your expectations. We hope you will give us another chance to accomodate your travel needs in future.
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155 reviews from our community

Traveler rating
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    23
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    31
See reviews for
58
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Any
English first
1 review
5 of 5 bubbles Reviewed October 2, 2013 via mobile

Clean, friendly comfortable nice hotel. Pet friendly a bonus!! Everyone working was English speaking local citizens. Breakfast was a nice variety, frssh and plentiful. Highly recommended to anyone traveling I 80 thru Pennsylvania.

Stayed October 2013, traveled with friends
Helpful?
Thank mamapup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnofLamar, Front Office Manager at Quality Inn, responded to this review, October 4, 2013
Thank you so much for your kind comments. We always enjoy serving our guests and including the four-legged variety! We look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St Mary's, GA
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed September 29, 2013

Stayed 1 night, Sep 27-28, 2013. Two good comments - the room was mostly clean and the bed was comfortable.

The bad - the general appearance of the public areas was very used and soiled. Our shower had a cheap shower head that sprayed everything except the body, shower tiles were cracked and some separated from the wall. Some kind of black goo visible from the bottom of the shower tile. Shower water on-off plastic nob was broken. TV was all analog, not up to today's standards.

In the morning, the breakfast area was overrun by girls sports teams staying there. The facility is too small to handle that many people. The hotel had a larger area next to the breakfast area, but it remained closed. The two ladies working the breakfast area did a great job, but were overwhelmed by the mass of girls, many who sat at tables and played with their phones.

Won't stay there again.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marshdweller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnofLamar, Front Office Manager at Quality Inn, responded to this review, October 4, 2013
We certainly apologize for the impression you had during your recent visit. Your comments have been forwarded to our team. We are considering opening the room adjacent to the lobby for overflow on mornings when the breakfast area is crowded. We hope you will give us another chance and visit us soon.
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Travelers are raving about these Mill Hall hotels

maryland usa
Level Contributor
77 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed September 28, 2013

I had booked this room before reading previous reviews, so was a little worried, but our stay was perfectly fine!

First, the staff was helpful and friendly from the moment I walked in. I was hot, tired and frazzled after hours in the car, so I was happy to see a clean attractive lobby. The hallways and stairwells were worn, but our room was super clean and looked like it had been recently painted. No weird smells anywhere, no issues at all. The bed was INCREDIBLY comfortable.

We were on the highway side, so there was minor noise, but not a problem for us. Breakfast is pretty standard in all CI's, but it was fine and the young lady who managed the breakfast area was helpful. The hotel is right off the highway, so it is a stopover, not a destination - there are a few restaurants close by, but not much else in the immediate area. We like Comfort Inns because they are reliable and reasonably priced. This one was no exception.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank drmom93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnofLamar, Front Office Manager at Quality Inn, responded to this review, September 29, 2013
Thank you for sharing your impressions of our hotel. We are delighted that your stay was a pleasant one. We look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed September 16, 2013

This was incredibly overpriced for the quality of the room, cleanliness, lack of updates. There is absolutely nothing to justify the price other than the fact that people are desperate for a place to stay due to the lack of availability in the area. The carpet looks as if it is 30 years old, is dirty, and the hotel is seriously outdated. We paid over 160 for this room but it would not have been worth 60 dollars. It does not reflect well on the Comfort Inn name and we will be sure to take note of this when we make future choices in hotel brand.

Room Tip: Stay at the Hampton Inn
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  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travler12345678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnofLamar, Front Office Manager at Quality Inn, responded to this review, September 18, 2013
I would first like to thank you for taking the time to feel out a review for the Comfort Inn of Lamar. We accommodate many guests each evening and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at a reasonable price. Consequently, it's disappointing to learn that you were unhappy with your stay.

I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.

Please be assured that your issues raised in your review have been addressed with the correct departments and we will take every effort to rectify any issues.

Again thank you.
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Bedford, Pennsylvania
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed September 3, 2013 via mobile

The staff was willing allow us to check in early. The bed was comfortable. The location was excellent as we were visiting our children who are attending Lock Haven University.

The only problem was the water pressure coming out of the shower head .

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Revsward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnofLamar, Front Office Manager at Quality Inn, responded to this review, September 18, 2013
Thank you for taking the time to review our hotel. We are happy to accomodate you whenever you visit your children at LHU or travel to our area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Freedom, Wisconsin, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed September 3, 2013

We were in your hotel room 326 on 8/20/2013 and the room smelled horrible We could not get past the horrible odor in the room, no one should be allowed to stay in a room that smelled that bad. The bathroom had urine on the toilet and on the floor, hair on the floor, as if it were not cleaned, very discusting! The gal at the desk made a comment that "some people's noses are more sensitive than others". That comment didn't "sit well" with us!
After we informed the front desk and they put us in room 212 and that was fine.
We always stay at Comfort Inn or one of the chains because we always have good service, clean and comfortable rooms at decent prices. "Breakfast" and staff were great, no problem there!

Room Tip: check the room out before you check in!
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Irene H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnofLamar, Front Office Manager at Quality Inn, responded to this review, September 18, 2013
Hello Irene H,

First I would like to thank you for choosing Comfort Inn of Lamar on your recent travels.

We accommodate many guests each evening and we strive to make their stay a satisfying one. The goal of our hotel is to provide dependable service to all of our guests. Consequently, it's disappointing to learn that you were unhappy during your stay.

I want you to know that the comments and suggestions we receive from our guest are taken very seriously. They tell us what we're doing wrong, what we're doing right and how we can improve. Your willingness to share your recent experience is genuinely appreciated.

I am pleased to hear that you had great encounters with the staff during your stay and that you enjoyed the breakfast offerings in the morning. However, please be assured the issues with the odors and cleanliness in your room have been addressed with the correct departments and training has been conducted to assure it won't happen again.

We hope in the future you will allow us another chance to show you our hospitality.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn

Property: Quality Inn
Address: 31 Hospitality Lane, Mill Hall, PA 17751 (Formerly Comfort Inn)
Phone Number:
Location: United States > Pennsylvania > Mill Hall
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Mill Hall
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 133
Reservation Options:
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Also Known As:
Comfort Hotel Mill Hall
Comfort Inn Mill Hall
Comfort Inn Lamar
Lamar Comfort Inn

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