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“Outstanding Customer Service”

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Hampton Inn & Suites Grove City
Ranked #1 of 7 Hotels in Mercer
Certificate of Excellence
Toronto, Canada
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Outstanding Customer Service”
Reviewed July 3, 2013

We had the opportunity to stay at the Hampton Inn at 4 Hoilday Blvd. Mercer PA on our way back from Florida to Toronto ONTARIO. I had injured my knee the previous day and when we walked in, I was in a lot of pain. I would like to draw attention to the general Manager Cindy Mittaga who went beyond the call of duty to help me on the evening of May 13th, 2013. At first there did not appear to be any rooms available, which, in the state that I was in brought me to tears. Cindy was called in and upon seeing me, she not only found me a room but even brought a rolling chair and literally rolled me to my room. After making sure that my husband ( who was recovering from major surgery) and I, were settled in, she then went out and returned with supper for us. Needless to say, we are forever grateful for the wonderful customer service provided by Cindy. We will definitely make Hampton Inn a regular stop on our way to and from Florida during our subsequent trips.

  • Stayed May 2013, traveled with family
    • Value
    • Location
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Review collected in partnership with this hotel

Helpful?
Thank Marnie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cmittiga, General Manager at Hampton Inn & Suites Grove City, responded to this review, September 22, 2013
Thank you for sharing your pleasant experience at our hotel, we hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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743 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
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English first
Plainfield, United States
1 review
Reviewed July 2, 2013

From the minute we stepped in and smelled the freshy popped popcorn and went up to our super clean, LARGE room, we were satisfied customers. WILL be back!! Cheers to the breakfast staff! Great work! Great Hotel! WONDERFUL visit!

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with Hampton

Helpful?
Thank Michael A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cynthia0531, General Manager at Hampton Inn & Suites Grove City, responded to this review, July 25, 2013
Thank you for sharing your wonderful experience on trip advisor, we look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Level 4 Contributor
47 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed July 1, 2013

We stopped at the Hampton Inn, Grove City, for an over night stay, on our way home from Cape Cod. It was so nice to ge there and know the kids could swim and work off some pent up, long car ride, energy. The service was great, the room was very nice and the pool, while small, was indoors, clean and well stocked with towels. While we have not time for the fitness room, it was quite nice. The breakfast buffet (FREE) was wonderful and filling! So many choices, even for picky eaters.

  • Stayed June 2013, traveled with family
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank angelobaxter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cynthia0531, General Manager at Hampton Inn & Suites Grove City, responded to this review, July 23, 2013
Thank you for taking the time to share your experience on trip advisor! We look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
1 review
Reviewed June 24, 2013

The room and stay was very good with one exception. The room smelled of stale smoke. Not sure if it was a smoking room previously, but for a non-smoker, this was a bit of a negative. There were other rooms on the floor that had the "non-smoking" symbol on the room door placard, but the room I stayed in did not. Again, with the exception of this concern, the stay was good.

  • Stayed June 2013, traveled on business
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    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Gerry D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cynthia0531, General Manager at Hampton Inn & Suites Grove City, responded to this review, July 11, 2013
Thank you for sharing your experience at our Hampton!!! We appreciate that you took the time to share your concern and have addressed this issue. We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Canada
Level 4 Contributor
49 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed June 21, 2013

We stayed here on a trip home from South Carolina. The hotel is very clean, good sized rooms and a great breakfast. Helpful staff. This chain has become our "go to" on the road , as the quality has been consistent . If you need a shopping fix the Grove City Outlet mall is 5 minutes away.

  • Stayed April 2013, traveled as a couple
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Helpful?
1 Thank Danymed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cmittiga, General Manager at Hampton Inn & Suites Grove City, responded to this review, June 23, 2013
We are so glad you chose the Hampton Brand on your travels and stopped to stay with us! Please come back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed June 19, 2013 via mobile

For anyone going shopping this hotel is perfect location. Rooms were clean and comfortable. There is free coffee and tea all day and night in the lobby as well as free wifi and parking.
Breakfast was ok, but more than enough for me.
Highly recommended!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gourevij
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cmittiga, General Manager at Hampton Inn & Suites Grove City, responded to this review, June 23, 2013
Thank you for taking the time to share your experience at our Hampton! We are glad you enjoyed our clean rooms and hospitable staff! Please come see us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, New York
Level 4 Contributor
38 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 17, 2013 via mobile

Great Stay!!! Stayed here for the weekend to Suprise my Grandmother on her 90th Birthday. The staff was very friendly. Expically Lori, she chatted with us durning check in and after the party and made us feel at home. The Rooms are great. The fridge and Mircowave come in handy. The Beds are Super Firm. Which is fine for most people. I myself am not used to a bed I can Bounce a Quater off of and have it go thru the Ceiling! But like I said, that's just me. But overall our stay was great!! We will comeback and stay again if we come back down to do some Shopping at the Outlets.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mikeywins21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cmittiga, General Manager at Hampton Inn & Suites Grove City, responded to this review, June 23, 2013
We can't wait to see you on your return visit to our property, so glad you enjoyed our friendly staff!!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Grove City

Property: Hampton Inn & Suites Grove City
Address: 4 Holiday Blvd, Mercer, PA 16137-4068
Phone Number:
Location: United States > Pennsylvania > Mercer
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Mercer
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Grove City 2.5*
Number of rooms: 90
Official Description (provided by the hotel):
We love having you here at the Hampton Inn & Suites Grove City, PA and we are waiting to make your stay fun and fabulous! We are located across from the Grove City Premium Outlets where you will enjoy tax free shopping on clothing and shoes at their 130 brand name stores. You will find many options for dining from family friendly to fine dining. ... more   less 
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Also Known As:
Hampton Inn And Suites Grove City
Hampton Inn & Suites Grove City Hotel Mercer
Hampton Inn Grove City
Hampton Inn Mercer
Mercer Hampton Inn

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