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Holiday Inn Express Grove City-Prime Outlet Mall
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Reviews (285)
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148 - 153 of 285 reviews
Reviewed October 14, 2013 via mobile

This hotel is nice, both clean and comfortable. The staff was wonderful. I only gave it an average rating on value as I think the rates are a bit on the steep side. The location is good in that it is close to the outlet stores and the interstate, yet it sits back from the road so there is not traffic noise. The breakfast buffet is standard, but hot and plentiful. I was pleasantly surprised; the biscuits and gravy were really good!!!

  • Stayed: September 2013
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1  Thank cricket7478boo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 9, 2013

this hotel was more then we expected. super friendly staff and clean. we booked the Jacuzzi Suite and it was large and was much more than we were expecting. the cleaning ladies we also really nice giving us extra of things they noticed we used. frontdesk staff was very helpful in recommending places to eat etc they also extended our check-out to 2pm free of charge incase we over slept or wanted to do more shopping...2 min drive to the outlets. I will say there is nothing else to do while here but go to the outlet mall so if you are looking for activities to do after you shop there is not much in this city, i would recommend staying in Erie and driving up to Grove for the day (roughly 45-1hr drive). Grove does offer deals but not that many. I found more in Erie. Worth the drive to check out especially coming from Ontario with 13% tax and already inflated pricing. will 100% be returning before xmas to do much more shopping.

Room Tip: top floor. we were on 2nd floor and we could hear the people above walking around at 4am. NOT FUN!
  • Stayed: October 2013, traveled as a couple
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Thank Brittani M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2013

Conveniently located minutes from premium outlet mall, average cost. Super comfortable clean room, big thanks to house keeping staff for maintaining the rooms. Hotel is located a fair distance from the main road thus expect quite night sleep, ample parking. Did not enjoy Free breakfast not enough selection eggs are not fresh but reconstituted. Had to clean my own table as no one available and staff too busy having personal . Did not use hotel amenities cannot comment

  • Stayed: August 2013, traveled with family
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Thank Here4aGoodtime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Grove City-Prime Outlet Mall, responded to this reviewResponded October 17, 2013

Dear Here4aGoodtime,

Thank you for your feedback. It is lovely to hear the compliments regarding your room accommodation. However, we regret letting you down with regards to the breakfast service. We are working hard to ensure that our breakfast service meets our guests expectations and value your feedback.

Thank you for staying with us and we hope that we can better serve you next time.

Sincerely,

Connie D
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2013

This was a pleasant stay. Laundry facilities at a reasonable cost (cheaper on the second floor). We received money off vouchers for the outlet village and also 10% off at the local restaurant. A good place to stay as half way between Toronto and Washington DC. The pool was clean and lifeguarded with a jacuzzi.

Plenty of space and back from the main road so it was quiet.

  • Stayed: September 2013, traveled as a couple
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Thank Shearing761977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 26, 2013

I made a reservation for 4 nights then needed to change one of the dates, still staying 4 nights. Holiday Inn charged me for an extra night just to make the change..$140.00. This is BAD BUSINESS. I am stuck or I would change hotels.

  • Stayed: September 2013, traveled with family
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1  Thank Amanda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Grove City-Prime Outlet Mall, responded to this reviewResponded October 12, 2013

Dear Amanda G,

Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in effort to obtain more information. I look forward to hearing back from you very soon.

Sincerely,

Connie D
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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