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“For a relaxing stay-look elsewhere”

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Homewood Suites by Hilton Harrisburg-West Hershey Area
Ranked #2 of 13 Hotels in Mechanicsburg
Certificate of Excellence
GreenLeadersBronze level
Boston, Massachusetts, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“For a relaxing stay-look elsewhere”
Reviewed June 7, 2014

When we booked this hotel online we were amazed by the low price, the locations claim to close proximity to restaurants, Hershey and other attractions. We reserved a suite with a separate dinning room, king size bed, full living room and large jacuzzi bathroom with a double sink and a second bathroom for $139 a night.

We called the hotel early on the morning that we were set to arrive to see about an early check-in and was told that was no problem and the room that we reserved was all set for us. We arrived at 11 am and found out that our room was not ready and would not be ready for at least another four hours.

When we finally got into our hotel room we were stunned to realize that the room we'd reserved was not the one they gave us. There was not jetted tub, no separate living room, second bathroom or dinning room. All the furniture was old, scratchy and uncomfortable. The bed was lumpy, the pillows disgusting and thin and the comforter engulfed in a weird material that did nothing to cover the smell. When we called to find out why we were giving a different room we were told that they oversold those rooms and that when you reserve a room, you're only requesting the room. There is no guarantee that the room will be yours. We were charged the same amount.

The old bait and switch.

We looked into a different hotel only to discover that all the hotels were sold out and we were indeed stuck at the hotel. The stay was horrible. We found five different types of bugs in the room. The maid ignored out request to the hotel not disturb us and also the sign we left on the door. She came in, went through our things, opened the curtains so that anyone walking by could see our things, shut off the air conditioner and made it so that we could not turn it back on, threw some of our things away. When we called up to complain to the front desk, we got a basic apology and promised to make sure that the maid service would stay out. They banged on our door every day of our stay and walked in on us twice.

They did not leave us fresh towels, toilet paper, cups, etc. We had to go to the front desk to get those things. The temperature of our room got above 80 degrees. We kept contacting the front desk to no avail. Finally we walked down to the desk and demanded some help. They came and fixed it, showing us that the thermostat had a trick to it that not even they understood. It took 12 hours for the room to cool off.

The meals that they promised were horrible, cereal dried out and bitter, fruit rotten. My son ended up running to the bathroom and become sick after trying to eat the fruit salad. The dinners were just as bad. The only thing decent from their meal was the fruit juice.

There is nothing close to buy drinks, snacks, etc. The hotel has an overpriced store with a very limited selection. The nearest grocery store is ten minutes away by highway. There is not a good selection of restaurants around as promised by the website. it is also quite a drive to the nearest attraction.

When we were leaving, a day early because we just couldn't take one more day, I called the front desk and told them that we would be checking out in 30 minutes and to please not cancel our key cards until then so we could get all our stuff. Five minutes later we were locked out of the hotel with some of our things still in our room. We were so aggravated by that point that we just left.

The hotel called us a few days later to find out what to do with our stuff. I explained what happened and the hotel was only too happy to send us our things back, at our expense.

This hotel is outdated, poor service, misleading information and dishonest practices. I would not stay here again. Two of my business associates stayed there as well and had similar experiences.

Not a good place for a relaxing stay.

Room Tip: Book by phone, get the persons name, confirmation number and make them promise you what room you are...
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Mathewson25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HARHW, Manager at Homewood Suites by Hilton Harrisburg-West Hershey Area, responded to this review, June 9, 2014
Thank you for taking the time to post your review. We take great pride in our hotel, staff, service and amenities and are disappointed when we do not exceed our guests' expectations. Please accept our apology for your experience. At your earliest convenience, I would welcome the opportunity to talk to you to discuss your concerns. Kindly contact me directly.

Keith Komon
171-697-4900
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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661 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • English first
  • French first
  • Any
English first
2 reviews
Reviewed June 2, 2014

stayed here for a soccer tournament. rooms are great. breakfast was made earlier than normal on the weekend to accommodate the soccer team - which was an added bonus. the breakfast had quite a bit to from which to select. the pool table is a great indoor activity. the meeting room was perfect for the team to come together. the kids used the pool as well as the outdoor basketball court, adjacent to the pool. the indoor gym was fine, treadmills, a few bikes and of course free weights.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HARHW, Manager at Homewood Suites by Hilton Harrisburg-West Hershey Area, responded to this review, June 9, 2014
Thank you for taking the time to write a review on TripAdvisor. Many potential guests reference this site prior to making hotel reservations, so your input is vital to our success. We hope if your team competes again in our area, our hotel will be your #1 choice!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albany, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 27, 2014

The staff are welcoming, and friendly. The housekeeper was so friendly as I would pass her in the hall. The coffee was great and breakfast was pretty good. The room was very clean and comfortable. The location is next to a variety of great stores and places to eat.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Akia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HARHW, Manager at Homewood Suites by Hilton Harrisburg-West Hershey Area, responded to this review, May 29, 2014
Many potential guests refer to TripAdvisor prior to choosing a hotel. We certainly appreciate you taking the time to write a review! We pride ourselves in the cleanliness of our hotel, and are thrilled that you specifically mentioned our service. Our goal is to exceed expectations!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paterson, New Jersey
Level Contributor
101 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed May 23, 2014

This is a very nice hotel and I love the seperate kitchen and living room. The free breakfast was nice also. The location is also good for getting on and off the highway. This place has spoiled us and now we always try to stay at a suite hotel.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank pntr6875
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HARHW, Manager at Homewood Suites by Hilton Harrisburg-West Hershey Area, responded to this review, May 26, 2014
Thank you for choosing our hotel for your trip to Mechanicsburg. We love that we have spoiled you in needing suite accommodations when you travel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
1 review
Reviewed May 16, 2014

I was staying for 2 weeks for business. All the staff were amazing and really made it feel like "home away from home". Bill, Lauren, Andy and Crystal all helped to make my stay comfortable and welcoming.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Michelle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HARHW, Manager at Homewood Suites by Hilton Harrisburg-West Hershey Area, responded to this review, May 26, 2014
We thank you for being our guest for 2 weeks! Also, a huge thank you for taking the time to complete a TripAdvisor review. We take great pride in our hotel and our employees! Those people, in Guest Services, that you mentioned will be treated to lunch!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
denville, United States
1 review
Reviewed May 7, 2014

Great hotel to stay in where everything you need is just few steps away. Helpful choice especially for a busy business traveller. Also the facility provides plenty of choices for the stay back family member and being Pet Friendly is great plus !

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Visalakshi C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HARHW, Owner at Homewood Suites by Hilton Harrisburg-West Hershey Area, responded to this review, May 26, 2014
Your TripAdvisor review is very important to us. Having our Suite Start hot breakfast and our Welcome Home Reception available is provided because we want you to feel at "home" while traveling! Bringing your pet along makes your stay complete.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed May 7, 2014

Planned a trip to Hershey Park and stayed at Homewood Suites. This hotel is a hidden gem. We traveled with our 6 lb dog and my wife and I were very excited about the cleanliness of the room. Andy and staff went out of their way to help us with every need we had and made us feel at home. It was a great experience. Stick around for Andy's famous cookies at 8:30 pm. ;)

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank makoshark34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HARHW, Manager at Homewood Suites by Hilton Harrisburg-West Hershey Area, responded to this review, May 26, 2014
Thank you for choosing our hotel! Our location provides our guests with easy access to Hershey, Lancaster and Gettysburg. The 8:30pm warm cookies are a favorite for many of our guests!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Harrisburg-West Hershey Area

Property: Homewood Suites by Hilton Harrisburg-West Hershey Area
Address: 5001 Ritter Rd, Mechanicsburg, PA 17055-4884
Phone Number:
Location: United States > Pennsylvania > Mechanicsburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Mechanicsburg
#1 Green Hotel in Mechanicsburg
#2 Romantic Hotel in Mechanicsburg
#2 Family Hotel in Mechanicsburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Harrisburg-West Hershey Area 3*
Number of rooms: 116
Official Description (provided by the hotel):
Our all-suite, extended stay hotel is only seven miles from downtown Harrisburg, PA with easy access to the Pennsylvania Turnpike I-76. Enjoy being only 15 minutes from Harrisburg Amtrak and 25 minutes from Harrisburg International (MDT) Airport. Choose a one-bedroom, or two-bedroom, suite with sofa bed for extra sleeping space. Or, upgrade to a suite with a cozy fireplace or relaxing whirlpool tub for an extra calming stay. Our suites also include full kitchens (with a twin-burner stove, microwave oven, coffeemaker, dishwasher and dining table). Each suite also comes with two LCD TVs. Guests who stay at our hotel enjoy our complimentary WiFi, free, full breakfast, business center, 24-Hr Pavilion Pantry Market, complimentary beverage area, basketball court, Pro-Core Certified Fitness Center, outdoor swimming pool and billiards table.Traveling for business? Join us Monday- Thursday evening for our evening socials, beer and wine are included. ... more   less 
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Also Known As:
Homewood Suites Harrisburg West Hotel Mechanicsburg
Homewood Suites Mechanicsburg
Homewood Mechanicsburg
Mechanicsburg Homewood Suites

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