The first thing that hit us when we walked in the room were the two very small double beds. I mean very small. Then we noticed a laminated card on the bed that said "Give us a 10 rating!" There was another card like this on the night table , as well as in the bathroom. Hmmmm, seems like they're a bit demanding of that "10" rating....why don't they just work for it? I should also mention we saw the same sign IN THE ELEVATOR!! Really? What is going on? Our room thermostat wouldn't adjust. We kept turning it down, and it was still so hot, so we opened the window- December 31st and it was 12* outside. Yes.
Though the staff was friendly, no one went out of their way to be helpful or nice. We asked for a local paper to check out the weather report, and we were told to "go to the gift shop and buy a NY Times". NYC was 2 hours away.
We decided to check out lunch at the restaurant and walked in to see people eating, but no one to seat us. The sign said "please wait to be seated" so we waited, and waited until finally my boyfriend went into the "Staff" area and asked if we could have a table. We were told the restaurant had closed at 2pm, and that we could "go to the bar and eat barfood". Leaving, we noticed a sign in the corner, turned so you couldn't read it. When we turned it around it said "Dining room closed." Ahhh, maybe they should put that out BY THE DOOR when the dining room is closed. That would help!
The bartender/waitress in AAnnie's Lounge was very nice and friendly. No complaints there. The food was good, too. We went back that night for the Seafood Buffet, and it was delicious. However poor planning caused a lack of clean plates in the dining room and people were getting upset waiting for more plates. It was, after all, New Year's Eve, they should have been prepared. Everyone had to have reservations, couldn't they make sure they had enough clean plates?
We would recommend coming here for the buffet but NOT TO STAY. The Hampton Inn, next door looked very nice.
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- Also Known As:
- Best Western Inn At Hunt`s Landing Hotel Matamoras
- Best Western Hotel Matamoras
- Best Western Matamoras
- Matamoras Best Western