We had real trouble finding a hotel for one weekend night that had any kind of decent rating on TA. We ended up 40+ miles from our destination at the Best Western in Matamoras, PA spending more than we wanted. We should have stayed at a "NoTell Motel" for better value and service.
I booked through Expedia and was confirmed for a standard two double beds. When we checked in, the room was a King bed. We were two friends on a trip and were not about to share a bed! The front desk could/would do nothing since they were 100% booked and more - they just didn't care. If we left, they would certainly fill the room. The room had a pull out couch (picture the rack from the Inquisition!) and that is where my buddy slept-ouch!
When we opened the bed, we found a spent beer can (see photo) next to the couch. So much for good housekeeping.
The toilet, when flushed, ran on and on. You had to manually reseat the flapper valve in the tank to quiet the leak - really annoying in the middle of the night.
The room smelled of something chemical like "Fabrese" which gave me a sore throat and bothered my eyes in the night. We eventually slept with the window open although it was 40 degrees outside.
The microfridge in the room sat on the floor - not on a stand or table - and was old and scarred. (See photo) It looked like an alley cat after a fight! Not at all inviting.
When we checked out at 6AM we gave the front desk the beer can and told them the cleaners had obviously missed it and told them about the smell - I essentially got an "Oh Well - why are you telling me?" from the clerk on duty.
For what we paid, and the fact I am a Gold Elite member in Best Western rewards, I would have expected more courtesy and just plain better customer service. Do yourself a favor and stay next door!
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- Also Known As:
- Best Western Inn At Hunt`s Landing Hotel Matamoras
- Best Western Hotel Matamoras
- Best Western Matamoras
- Matamoras Best Western