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“Disgustingly Dirty Hotel” 2 of 5 bubbles
Review of Courtyard Philadelphia Great Valley/Malvern

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Courtyard Philadelphia Great Valley/Malvern
Ranked #3 of 7 Hotels in Malvern
Certificate of Excellence
Kennesaw, Georgia, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Disgustingly Dirty Hotel”
2 of 5 bubbles Reviewed June 30, 2014 via mobile

I've been staying at this hotel about 3 of 4 weeks for 4 months because of business. Although the rooms look nice and modern, about 75% of the time the rooms are very dirty (especially the bathroom). The pool is so dirty that I touched the wall inside and black/green slime was on my finger. I asked for them to clean it and they told me "we are probably going to resurface it's next month so that will fix it." I told the manager that I'm calling PA Dept of Health to see if they think it can wait until next month.

Stayed June 2014, traveled on business
Helpful?
1 Thank Joe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cynthia S, General Manager at Courtyard Philadelphia Great Valley/Malvern, responded to this review, October 7, 2014
We work everyday to ensure that all of our guests have a great stay. It is extremely upsetting that we missed the marked. We are always working to ensure that our hotel exceeds all of our guest expectations. We apologize that we could not do so for you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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145 reviews from our community

Traveler rating
    70
    52
    10
    11
    2
See reviews for
32
15
13
72
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Russian first
  • Any
English first
concord, nc
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed June 23, 2014

Went on a business trip and stayed at this hotel. I was here for 3 days, and enjoyed my stay. This appears to be a popular hotel for business travelers.
The lobby is big with plenty of seating, and outlets for plugging all your stuff in.
They have a nice little bistro/restaurant, that you can get breakfast, lunch and even something for dinner. They serve alcoholic beverages as well.
I used the gym.. It was small with only 4 machines, but not a problem, as not many people were using them. They have a pool as well.. again, small, but nobody was using it, so not a problem.
There are plenty of nice restaurants within driving distance.. (The Office, 29).
The rooms were clean, nicely kept..
Over-all a good stay, and yes, I would stay here again.

Complaints.. None

Room Tip: no suggestions on a good room.. I always try to get the top floors.. so that I am not disturbed by p...
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  • Stayed June 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank branimal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cynthia S, General Manager at Courtyard Philadelphia Great Valley/Malvern, responded to this review, October 7, 2014
Thank you for your kind works. I am glad that you enjoyed your stay with us. We hope you will return sometime in the future.

Sincerely,
Cynthia S
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed May 28, 2014

Just returned from a two night stay. We were there as it was posted as a tournament hotel.The property has been completely renovated and was very clean.The hotel was sold out yet hotel did accommodate any requests that we did have. The young ladies at the front desk were very informative and helpful. The new pull out sofa in the room was also very comfortable. I would recommend this option if you need to be in the area.

  • Stayed May 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank marisa1170
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennington, New Jersey
Level Contributor
57 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed April 13, 2014 via mobile

I stayed here with my son for a local basketball tournament. The facility is extremely clean. It looked brand new. The room was just as clean. This is not a resort but if you have business in the area or need place to spend a couple of nights, I would highly recommend this hotel. The location is very convenient.

Stayed April 2014
Helpful?
Thank DBWITT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westport, Massachusetts
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed March 31, 2014

I'm not sure if it's just the age of the hotel or the fact that it's exquisitely maintained, but when I walked in to the lobby I was amazed at how clean and well done that area was. This was reinforced when I got to me room, it was utterly spotless and extremely well decorated, every square inch. The bed may have been the most comfortable bed I've ever slept in, and I've stayed in a lot of hotels over time. Climate control was outstanding, the room was solid and quiet, no slamming doors in the halls due to the way they dampen the door closing, and the bathroom was gleaming and inviting, with an excellent shower. Free internet was either wired or wireless and worked easily and flawlessly. This is a corporate park area with a lot of other hotels and conference centers and I've stayed around here for many years, but this is now my top choice. It's also very easy to get to from the highway and to the surrounding attractions.

Room Tip: I always ask for a room away from elevator locations and the hotel cheerfully accommodated that requ...
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  • Stayed March 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Pete R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cynthia S, General Manager at Courtyard Philadelphia Great Valley/Malvern, responded to this review, April 2, 2014
Thank you so much for your kinds words. Your review means a lot to our team and we are glad that we are your hotel of choice, when you visit the Malvern area. Thank you for being a loyal guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Great Barrington, Massachusetts, United States
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed February 23, 2014

Great Bed, good service and food and clean!
At one point we had to ask the front desk personnel to quiet about a dozen rowdy children who had no parental supervision so we could go to sleep. She took care of it pronto!

Room Tip: Ask the front desk for what you need, we needed them to freeze ice packs and no problem!
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Eric R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, PA
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed February 8, 2014 via mobile

Our family lost power during the chester county ice storm of 2014 and had to vacate our freezing home with our 3 yo and 2 mo old infant. This hotel is up the street from our house and it was wonderful!! Clean, modern rooms and welcoming hotel staff ( they were probably exhausted because every hotel in area was sold out). Yummy breakfast. I would definitely stay here again and I have very high expectations!

Stayed February 2014
Helpful?
2 Thank jktravelbug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cynthia S, General Manager at Courtyard Philadelphia Great Valley/Malvern, responded to this review, February 18, 2014
Thank you so much for your kind words. I am glad, we were able to assist you during the power outage. I know that is a challenging time for many of our neighbors and it is wonderful that our team was able to make it a little easier for you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Philadelphia Great Valley/Malvern

Property: Courtyard Philadelphia Great Valley/Malvern
Address: 280 Old Morehall Road, Malvern, PA 19355
Location: United States > Pennsylvania > Malvern
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Malvern
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Philadelphia Great Valley/Malvern 3*
Number of rooms: 127
Official Description (provided by the hotel):
The Courtyard Philadelphia Great Valley/Malvern is centrally located among hotels in Malvern, PA, just outside of Philadelphia and the Brandywine Valley. Set among scenic landscapes and historic attractions, this hotel provides easy access to the Valley Forge National Park, the QVC Outlet Store, and Downtown Philadelphia. Business travelers will enjoy the quick commute to the Great Valley Corporate Center and United Sports Training Center. Guests will be welcomed by friendly staff to a modern lobby highlighted by the touch-screen GoBoard(R) displaying local traffic, weather, and dining information. The spacious guest rooms feature stylish décor and high-tech amenities including HD TVs with premium cable and free WiFi. Maintain you workout routine in the 24-hour fitness center, take a relaxing swim in the heated indoor pool, and unwind as you watch the sunset by the fireplace on the outdoor patio. The onsite Bistro restaurant offers a healthy breakfast menu, an American inspired dinner menu, and craft beer and wine service. With over 400 sq. ft. of flexible event space, this hotel is also perfect for small business meetings or training classes near Philadelphia. Whether traveling for business or leisure, The Courtyard Philadelphia Great Valley/Malvern offers an ideal location and convenient perks that stand out among hotels in Malvern, PA. ... more   less 
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Also Known As:
Marriott Courtyard Malvern Great Valley Hotel Malvern
Malvern Marriott
Malvern Courtyard

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