I've enjoyed this restaurant for some time. The staff is outstanding, the food, thanks to the preponderance of Vietnamese kitchen staff has been consistently very good.
The ownership however seems to be a different matter all together. On numerous occasions I've witnessed his cranky, surly and tempermental behavior and am amazed by his conduct, expecially in front of customers. This restaurant does, or did, a good business until recently when with little or no notice was given that it was closed for "Renovations".
More than a surprise it was bizarre because the renovations are centered around a change in menu, from classic and traditional dishes (i.e., shepards pie, fish, steaks, burgers, snapper soup, salads, cheesesteaks, open faced turkey, roast beef, daily soups and quiche selection) to Mexican fare.
I don't know about anyone else but the last thing I want to eat is spicy Mexican food for lunch. It might make a lot of sense if there were a large hispanic customer base in the surrounding area but that isn't the situation. This is a Great Valley office location with a high percentage of professionals, none of which I've heard express a desire for Mexican fare or for that matter speak Spanish.
Stranger still is that this restaurant closed for renovations with less than one weeks notice and even then it was a small printed notice on the door (really small font) that would be overlooked as most people wouldn't be reading anything printed in such small letters. The notice explained that this restaurant would be closing for at least three weeks (not for a finite period of time) as they were renovating and introducing a new menu.
How many restaurant operations have you seen shut down for a range of time (not a specified start to finish) and suggest that you try them afterward? Me? None. Now ther are well past the targeted re-opening date and their voice mail indicates that they still don't know when they will re-open, although it does suggest you check back soon.
I can't help but wonder what the staff has been doing during this hiatus. Will they return or will they have been forced to find employment elsewhere? In my opinion this is a move by management to replace higher paid employees while introducing lower cost fare. I don't know when or if this restaurant will re-open but I doubt it will resemble its former self.
In the meantime I've found other choices that are as good or better than Baxters that I wasn't aware of simply because I was forced to do so. McKenzies Brew house, about 3 minutes away, is substantially better, more comfortable and upscale than the prior Baxters was at roughly the same cost. I don't own or run a restaurant but I do have a business. Customer service is king. That's what made Baxter's great - the staff and the kitchen, especially the kitchen in this instance.
Change one or both and you likely have a bad outcome for the owner. Time will tell but I doubt Baxter's will be the same and possibly may soon be history.