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“Good Food, Great Service - But Mexican? What are you thinking of?”

Baxter's Saloon & Grill
Ranked #37 of 72 Restaurants in Malvern
Price range: $10 - $30
Cuisines: Pub
More restaurant details
Restaurant details
Dining options: Reservations
Description: We are an America Restaurant serving steaks, seafood, burgers, salads and chicken dishes. Private room and catering available, see our website for details. Outside dining. Live entertainment Wed.-Sat.
Level 6 Contributor
239 reviews
168 restaurant reviews
common_n_restaurant_reviews_1bd8 181 helpful votes
“Good Food, Great Service - But Mexican? What are you thinking of?”
Reviewed March 4, 2013

I've enjoyed this restaurant for some time. The staff is outstanding, the food, thanks to the preponderance of Vietnamese kitchen staff has been consistently very good.

The ownership however seems to be a different matter all together. On numerous occasions I've witnessed his cranky, surly and tempermental behavior and am amazed by his conduct, expecially in front of customers. This restaurant does, or did, a good business until recently when with little or no notice was given that it was closed for "Renovations".

More than a surprise it was bizarre because the renovations are centered around a change in menu, from classic and traditional dishes (i.e., shepards pie, fish, steaks, burgers, snapper soup, salads, cheesesteaks, open faced turkey, roast beef, daily soups and quiche selection) to Mexican fare.

I don't know about anyone else but the last thing I want to eat is spicy Mexican food for lunch. It might make a lot of sense if there were a large hispanic customer base in the surrounding area but that isn't the situation. This is a Great Valley office location with a high percentage of professionals, none of which I've heard express a desire for Mexican fare or for that matter speak Spanish.

Stranger still is that this restaurant closed for renovations with less than one weeks notice and even then it was a small printed notice on the door (really small font) that would be overlooked as most people wouldn't be reading anything printed in such small letters. The notice explained that this restaurant would be closing for at least three weeks (not for a finite period of time) as they were renovating and introducing a new menu.

How many restaurant operations have you seen shut down for a range of time (not a specified start to finish) and suggest that you try them afterward? Me? None. Now ther are well past the targeted re-opening date and their voice mail indicates that they still don't know when they will re-open, although it does suggest you check back soon.

I can't help but wonder what the staff has been doing during this hiatus. Will they return or will they have been forced to find employment elsewhere? In my opinion this is a move by management to replace higher paid employees while introducing lower cost fare. I don't know when or if this restaurant will re-open but I doubt it will resemble its former self.

In the meantime I've found other choices that are as good or better than Baxters that I wasn't aware of simply because I was forced to do so. McKenzies Brew house, about 3 minutes away, is substantially better, more comfortable and upscale than the prior Baxters was at roughly the same cost. I don't own or run a restaurant but I do have a business. Customer service is king. That's what made Baxter's great - the staff and the kitchen, especially the kitchen in this instance.

Change one or both and you likely have a bad outcome for the owner. Time will tell but I doubt Baxter's will be the same and possibly may soon be history.

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
3 Thank P K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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46 reviews from our community

Visitor rating
Rating summary
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Swedish first
  • Any
English first
Level 5 Contributor
96 reviews
74 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
“Classic Bar”
Reviewed October 2, 2012 via mobile

The food is a bit better than your average bar food. The service is GREAT - very atentative - your classic pub. They have several beers on tap and a wide selection of bottles - classic cocktails. Close to my business conference so figured we try it out.

    • Value
    • Atmosphere
    • Service
    • Food
Thank Nydgnyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 5 Contributor
72 reviews
40 restaurant reviews
common_n_restaurant_reviews_1bd8 34 helpful votes
“Good Food and Huge Menu”
Reviewed September 4, 2012

I ate here during my stay at the Homewood Suites across the street. The menu at the restaurant was huge. Anyone could have found at least 3 dishes that they would want to eat on it. We ate there on a Sunday evening, so there were very few people there. As a result, our service was very personalized and speedy. The food was delicious as well and the chocolate mouse I had for dessert was even better than delicious. Overall, I had good experience at Baxter's and would go back easily

Visited August 2012
Thank Redsox3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Macon, Georgia
Level 4 Contributor
33 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Good bar and good food for a crowd or business”
Reviewed July 12, 2012

This is a big bar but far better than bar food. They dabble in the higher end food at reasonable prices. Good choice for locals and business travelers.

Visited April 2012
Thank Beverly N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waynesville, Ohio
Level 3 Contributor
16 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“Good Food”
Reviewed July 5, 2012

I had the stuffied Salmon, which was awesome. Very quaint little place.

Visited June 2012
Thank ann M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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