We booked this place for 2 nights using a TravelZoo 50% off deal. One reason we chose it was because they are dog-friendly (with a $10/day fee). When confirming our reservation I mentioned our dog and asked questions about his staying with us. Unfortunately, the girl must have neglected to write this down. When we arrived, we liked our room a lot; it was new, nicely furnished and well laid out. We also liked the the grounds and the amenities offered at the main clubhouse ... all very nice. However, on the morning of our 2nd day, we were literally "thrown out" of our room. We were told they were unaware we had a dog, and that we had to immediately move to a different unit. This meant packing everything up, and moving a few units down into the "designated dog" unit. My wife and I were very upset, but we were assured that the other unit was "exactly the same". We were also told they would "wave the $20/day fee" as a way of helping out. This was a huge mistake. First, our dog was well behaved and quiet, and they should have just let us stay the one more day. They also should not have inflated the dog fee to make us think we were getting a better deal. And lastly ... we should not have been told the new unit was the same, because it wasn't ... it was smaller, older, had a broken table, a deformed sofa bed, and a smaller shower. FYI, had we been allowed to stay in our first room, I would have given this place 5 stars. One other note for visitors here ... this area of the Poconos is very remote and you will have to travel at least 7 -12 miles to do any shopping or eat at most restaurants. This added a lot of driving time (and gas usage) to our tab.
- Official Description (provided by the hotel):
- The Village at Pocono is the newest resort community in the heart of the Pocono Mountains. The Village offers studios, 1 and 2 bedroom villas with flexible rental options. Our spacious villas feature: fully equipped kitchen, dining room, living room with a queen sleeper sofa, and plasma televisions. The Village is the perfect combination of location and luxury for your family vacation, couples getaway, extended retreat, or corporate event needs.Many adventures await you at this all season vacation destination. The Village is adjacent to one of the country’s premier motor sports facilities, Pocono International Raceway, which owns and operates the resort. Spoil yourself with an in-room spa service, personal trainer, or local restaurant food delivery. Golf, ski slopes, horseback riding, hiking, fishing, whitewater rafting, and paintball are just a short drive away. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Priceline, Travelocity, Orbitz, Hotwire and Expedia so you can book your The Village at Pocono reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Village At Pocono Hotel Long Pond