First of all, I am not one to write a poor review, but we really did not enjoy our stay at Swiss Woods. My husband and I stayed here for one night in July, and found that the website makes the inn appear to be much nicer than what it is...which is why I am very confused about the high ratings. We received no baked goods or meat and the breakfast seemed like a casserole made of leftovers from the fridge. Breakfast was a meat free casserole. We were told that a server would be out to take our drink orders and no one ever showed up. Someone at our table mentioned this to the owner and she said she would send someone out. No one ever came. Not only was the inn unkept and cluttered, the service was nonexistent. We have stayed in fabulous and not so fabulous inns across America. Here, there is clutter everywhere; you have a direct view into the kitchen which is also unkept. In the area where drinks are kept there is no spoon, no napkins. It is a bit unsanitary to not offer stirrers and napkins in a communal food/drink area.
The owner seems tired and worn out. When we checked out, we went down a long hall to a VERY cluttered office where we were charged $225 for a suite. It was awkward and unprofessional. The room we stayed in had a bed a small balcony and a bath tub. No shower! Sorry, that is not a suite. Overall, the Inn needs a facelift, modernized amenities and de-cluttered. A class in customer service and warm greetings may be in order as well.
- Official Description (provided by the hotel):
- Nestled on the edge of the woods overlooking Speedwell Forge Lake, Swiss Woods is a quiet retreat in northern Lancaster County on the edge of the quaint town of Lititz. Featuring incredible gardens, comfortable rooms with queen or king (suite) beds, fantastic food, and a focus on genuine hospitality, Swiss Woods mission is to create a memorable guest experience. Convenient to PA Dutch Country as well as Hershey the inn is central to farmers markets, the Amish community, PA Renaissance Faire, Middle Creek Wildlife Preserve and the PA Wolf Sanctuary. Afternoon pastries, a well stocked guest refrigerator and the inns well known biscotti are there for our guests. Foodies enjoy the exceptional breakfasts using local foods often grown on the grounds or close by. 10 hives of bees add to our well rounded property which has been designated a Certified Wildlife Habitat by the National Wildlife Federation. ... more less
- Reservation Options:
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- Also Known As:
- Swiss Woods Hotel Lititz