- Free Parking
Hotel needs a lot of work. Second floor smelled like skunk. Water stains on ceiling. Wallpaper over obvious plaster issues. Back door security broken, open all night. Breakfast mediocre. Old decor. Very small "queen" bed. Nightstand wood top peeling off. Housekeeping knocking on door at 9am on day of checkout. People screaming in hall in middle of night.
Dear Dolores W,
I am so sorry to hear that you did not enjoy your stay here in Ligonier. We rarely have any guest complaints and there are so many items that you've listed that I am not sure where to start, except by apologizing. Our facility, although an older building, is constantly being updated and refurbished for our guests These items include all brand new carpeting, bedding, mattresses, wall covering, lighting, newly renovated restaurant, and a as of April a brand new elevator as well. Our amenities are constantly being upgraded for our guests enjoyment such as free wifi, hot breakfast, new coffee makers and flat screen TV's in all of our guest rooms. I do apologize for the disruption by any other guests and by our housekeeping staff the morning of your departure. I will definitely address that with our head housekeeper. If you have any further concerns, please feel free to contact us directly at the hotel to discuss.
It was ok at first. Nice quiet. But we left our computer cord, called them, and they never called back, to return it. So hence the bad review. They never even called back to say they didn't find it.
Dear Mitchell E,
I apologize for the confusion with your lost computer cord. Upon receiving the initial call, we searched for the item, found it, and called and left a message to the phone number that was left by the caller to make arrangements for either shipping or pick up as requested. After receiving this review, we contacted the same number again and were then given instructions to ship the cord. I apologize that there was a miscommunication. We found the item on the same day it was reported missing and phoned back immediately, Your cord has been shipped out as instructed by the 2nd member of your party.