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“Avoid like the plague”

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Holiday Inn Express Hotel & Suites Lebanon
Ranked #1 of 4 Hotels in Lebanon
Reviewed December 30, 2013

My husband and I stayed at this hotel over a week ago. I waited to review until I had cooled down enough to write a concise and rational review. Our room was filthy. I always carry cleaning towelettes with me, and it took me an hour to do the room to the point I was willing to touch anything. We had a 'suite' (means it has a wet bar and micro) which had a dirty sink, urine spots on the toilet seats, sticky rings on nearly every surface. My Chlorox towelettes were dark grey when I finished with each one, and I used most of a nearly new canister. I always take a sheet from home with me to cover the bedspread if needed, but this time I used it like a 'sleeping liner' ala youth hostel custom. The carpeting felt hideous the few seconds it took to change from sox to slippers.
Why did we stay, you may ask? It was a busy weekend, so I knew hotels would be booked. We had bad weather driving and checked in late at night, and simply were too exhausted to drive around so late, hoping for a better situation. Because it was so late, there was only one staff member around, and when I asked for another room the response was, basically, "huh?"
I normally leave a good tip for the housekeeping staff, but in this case the hotel owed *me* for cleaning services.
Additionally, this hotel is all by itself in one of the worst locations I have ever seen, and I travel a great deal. There is some sort of refinery/factory across the road, and a XXX girls/girls/girls club down a block next to one of those 'short nap' motels.
The entire experience was just ugh.

  • Stayed: December 2013, traveled on business
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2  Thank G R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiExpManager, Front Office Manager at Holiday Inn Express Hotel & Suites Lebanon, responded to this reviewResponded January 9, 2014

Thank you very much for your recent stay with us. We are deeply sorry we fell below your expectations. Our hotel is proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We do regret that this information was not given to us sooner in hopes that correcting these issuses would have improved your stay.

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Reviews (148)
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87 - 93 of 148 reviews

Reviewed December 7, 2013 via mobile

We truly enjoyed our stay at the Holiday Inn. When we entered the lobby is had a fresh clean smell. The hotel hostess was very friendly and check in was very smooth. Our king suite was very clean and comfortable. We will definitely stay again when we are in town.

Stayed: December 2013, traveled as a couple
Thank asmith832
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 11, 2013

Stayed at this hotel over a long weekend. It was clean and comfortable, great free morning breakfast. My husband and I each received a goody bag with bottled water, sun chips and a granola bar at check-in. Bathroom was beautiful, microwave and fridge in room as promised, all sparkling. Front desk staff friendly and helpful. Lovely German woman in the breakfast area kept everything well stocked, fresh and hot. She was also very friendly. I would go back to this hotel in a flash! Exceeded all of my expectations.

  • Stayed: November 2013, traveled as a couple
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1  Thank linda m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiExpManager, front desk agent at Holiday Inn Express Hotel & Suites Lebanon, responded to this reviewResponded November 20, 2013

We would like to thank you for choosing our hotel for your weekend stay. We are more than happy to hear that you have enjoyed your stay. It delights us to have a wonderful staff to serve you with.

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Reviewed November 2, 2013

If you happen to be in Lebanon, PA, I would recommend this hotel. The rooms live up tot he Holiday Inn Express standard and are clean and spacious. Internet signal was strong and the breakfast buffet met my needs for a quick bite in the morning. The staff is very friendly and went out of there way to greet each guest personally. As a Rewards member, the welcome bag was extremely well stocked and a pleasant surprise. You won't go wrong choosing this property.

  • Stayed: October 2013, traveled on business
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2  Thank lohotraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 22, 2013

Although we have family that lives in Lebanon, Staying at the Holiday Inn Express when all of the family is in town was the smart move. The staff were excellent and extremely helpful, the rooms were great and the Breakfast was totally outstanding.
centreally located between Hershey and the Armish Dutch Country, this location has it all.
Dog Friendly with a great area around the hotel to walk your dog in safety.

  • Stayed: October 2013, traveled with family
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2  Thank ggriffe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 19, 2013 via mobile

Great Place ... The only place we found close to where we needed to be. Staff was great, rooms was clean but smelled smoke all night long. Would stay here again. The breakfast was very good and fresh. Surrounded by Beautiful country .........

Stayed: October 2013, traveled on business
1  Thank TNGirlie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiExpManager, Front Office Manager at Holiday Inn Express Hotel & Suites Lebanon, responded to this reviewResponded October 21, 2013

Thank you kindly for taking the time to give us your feedback. All reviews help us to make our hotel a more comfortable place to stay and great hotels that guests love. We are sorry to hear that your stay with us was less than perfect. We enjoy serving you and would love a chance to impress you here in beautiful Lebanon County.

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Reviewed October 15, 2013

I know stink bugs are ridiculous this time of year but you would think the hotel would have this pest issue under control! The front desk lady said "oh yea we have those" clearly there aware. I killed 1 stink bug in my room and the more I looked the more I found.

2 big bugs were smashed on the wall and just left there? I couldn't believe it. There were 2 totally dried out bugs just laying on the carpet , 1 of the stink bugs were on my night stand and the other I found on my headboard, it's just ridiculous . NEVER again. Look elsewhere.

  • Stayed: October 2013
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Thank Enud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Lebanon, responded to this reviewResponded October 31, 2013

Dear Enud,

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare

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Additional Information about Holiday Inn Express Hotel & Suites Lebanon

Address: 2205 E Cumberland St, Lebanon, PA 17042-9201
Phone Number:
Location: United States > Pennsylvania > Lebanon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Lebanon
Price Range: $111 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Lebanon 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
The Holiday Inn Express & Suites Lebanon is perfect for both business and leisure travelers with easy access to the Pennsylvania Turnpike (I-76) and Interstate 81. The hotel is also conveniently located just a short distance from Harrisburg, Hershey, Lancaster, and Reading Pennsylvania. Business is easy to do at major corporations such as Bayer, Quill, Valspar, and Seaboard. Plan a family fun day nearby in charming Lancaster 'the heart of Pennsylvania Dutch Country', visit the State Capital in Harrisburg, shop at the Outlet Malls in Reading, or make a sweet ending by visiting Hershey Park. The Holiday Inn Express Lebanon is also close to the Hershey Chocolate Factory, GIANT Center Sports Complex, PA Farm Show and the hugely popular Manheim Auto Auction. Complete your day with all the comforts of this beautifully appointed hotel. Swim in the pool, work out in the fitness center, or surf the Internet with free wireless access. All our guest rooms are fully equipped with plenty of work space to spread out and make your trip a success. Every day starts out complimentary with the Express Start Breakfast Bar. We look forward to you experiencing a warm welcome at the Holiday Inn Express & Suites Lebanon. See you soon! ... more   less 
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Holiday Inn Express Hotel And Suites Lebanon

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