I travel a lot on business and am a Hilton Honors member so always try to go out of my way to stay at one of the Hilton hotels like Homewood Suites. This Homewood Suites was selected by my son's team as they were playing in a baseball tournament near by. I understand that the hotel was packed with baseball players and their familiies. I am used to that as we have travelled with the team all over the country. But this hotel would be empty on the weekend if it wasn't for the tournament sponsors recommending them so they really should be professional, responsive and ready fo the business. They were not! They clearly did not have enough help. The place was filthy, no one cleaned up the garbage most of thw weekend. They advertise hot breakfast buffet, but ran out of all the hot food within a hour and did not clean up plates, garbage, food on the counter from all the kids, etc... Its nice to offer waffles, but one waffle iron for 150 people? When we brought it to the one of the employee's attention, we were told "there are a lot of people here and we do not have enough help." I was well aware of that! Then the housekeeping did not come to our room all weekend even though we were out of the room from 10 am to 6 pm.. We had to call 3 times to at least request towel replacement. They finally came with hand towels. When I asked for bath towels, I was told "someone else will come with those". They did, long after we picked the old towels out the tub, shook them off and reused them. I then asked if someone could at least empty the garbage and was told to leave the cans outside the door and we'll get to it. When I asked why there was no housekeeping, I was told "we are busy.' Then I spoke with a manager and got another answer -- "your Do Not Disturb" sign was on the door. Yes it was -- from the time we went to sleep at night until we left the room at 10 am when we took it off.
They don't seem to appreciate the huge amount of extra business they get from the tournament on weekends. I am sure some other hotel in a business area near-by that is empty on weekends would appreciate the business so I hope the tournament directors direct their recommendations eleswhere. Our large baseball organization with several teams will not go back there next year.
- Official Description (provided by the hotel):
- A secluded spot yet easy access to everything! Homewood offers every guest the comfort of apartment-like suites, including full kitchens, large flat-screen TVs, large living/dining areas and separate bedroom and bath. We provide a full and hearty hot breakfast buffet daily and a homestyle evening meal every Monday through Thursday night - we even include the beer and wine! Complimentary WIFI through-out the hotel and surrounding grounds, beautiful patio area with gas grills, fire pit and water feature, and an outdoor pool and whirlpool spa. ALL the comforts of home PLUS award winning service!! ... more less
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- Also Known As:
- Homewood Suites Lansdale Hotel Lansdale
- Homewood Lansdale
- Lansdale Homewood Suites