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“Staff was great, but fire the architect.”

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Sheraton Bucks County Hotel
Ranked #2 of 6 Hotels in Langhorne
Summit, New Jersey
Level Contributor
50 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
“Staff was great, but fire the architect.”
Reviewed August 28, 2012

Like pretty much every guest there, we stayed at the Sheraton Langhorne to take the kids to Sesame Place. If you don’t like kids, avoid this place!!!

Stayed at the property for on a Saturday night and booked a standard room for around $100. The hotel is right across the street from Sesame Place but there are no crosswalks or sidewalks to get there so you’ll have to drive or take the free shuttle to get to the park. It seems Langhorne has a curious dislike of pedestrians! The hotel is also right next to a shopping center with a few restaurants, but again, no sidewalks to get there so if you walk, be prepared to traipse across a few parking lots. There is a German bakery right next door the hotel that opens at 6:00am. Go over there to pick up delicious strudel for breakfast!

The hotel was standard Sheraton in service, amenities and decor. Staff was friendly and responsive. My only complaints are regarding the infrastructure and design of the hotel. There is a small amount of guest parking in front of the property, but you will most likely have to park in the garage behind the hotel. To get back into the hotel you’ll then have to go through a series of basement corridors and a few sets of stairs, which is a real pain for the hotel’s primary clients, stroller-pushing parents. The second complaint is that this hotel has ONLY TWO guest elevators servicing at least 200 rooms. Waits of 5 minutes or more to get an open car were standard. And again, since most guests at the hotel had big strollers and lots of gear, elevators filled up fast. Finally, the hotel had an indoor pool which was great with the kids, but in serious need of an update. Peeling paint, stains on the ceiling, missing tiles, you get the picture.

Build a few sidewalks, refresh the pool, add an elevator and build a few ramps to the parking deck, and you’ve got a great hotel for family visitors to Sesame Place.

Stayed July 2012, traveled with family
Helpful?
Thank globedecker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonbucks, Front Office Manager at Sheraton Bucks County Hotel, responded to this review, August 29, 2012
Dear Valued Guest,

Thank you so much for contributing to TripAdvisor.com with such a detailed review. We love to hear the feedback from our guests, since they are the ones who matter! If you acknowledge something, odds are that somebody else has noticed it as well, but perhaps it was never brought to our attention.

We are pleased that every area of our hotel that we are able to control, including our service, amenities, and responsive staff, did meet your expectations. We are disappointed though that there are issues that you have with our facility which are beyond our immediate control. Some of your concerns regarding infrastructure have already been addressed and will hopefully be resolved soon, while others we thank you for bringing to light, and we will attend to them as well.

Once again, thank you for taking the time to share your thoughts with the travel community, and we do hope to see on your next trip!

Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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689 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Sayville, New York
Level Contributor
68 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed August 27, 2012

We enjoyed this hotel for its convenience. We were excited to see Sesame Place from the view right off of the elevator. The free shuttle was a great perk. It was clean and the breakfast was good. I would suggest this for Sesame Place.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Cynthia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonbucks, Front Office Manager at Sheraton Bucks County Hotel, responded to this review, August 29, 2012
Dear Cynthia,

Thank you so much for your review through TripAdvisor.com. We are very pleased that you were so satisfied with our amenities including our shuttle to Sesame, the breakfast from our University Grille, and our clean rooms! We do hope that you will visit us again on your next adventure with your family!

Sincerely,
Management
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Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 26, 2012 via mobile

The hotel was nice. Staff was friendly. Beds weren't bricks and the pillows were amazing! TV was a nice treat even though we didn't really use it. The shuttle to Sesame Place was convinient and the drivers were friendly with some neat tips about the park. Not a bad walk from Sesame Place. We walked back to the hotel after the parade and even beat the first shuttle to the hotel. My only complaint is the elevators. There were at least a dozen times where staff had the elevator full or it was just packed with too many people to get on. We ended up taking the stairs. Unfortunately, our bellhop couldn't with our luggage and we ended up waiting almost 20 minutes for our stuff to come downstairs, and with a 3 year old that's really no fun.

Stayed August 2012, traveled with family
Helpful?
Thank Yanksgirl845
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonbucks, Front Office Manager at Sheraton Bucks County Hotel, responded to this review, August 29, 2012
Dear Valued Guest,

Thank you for reviewing us on TripAdvisor.com and bringing up some good points about our property.

Thank you for highlighting our friendly staff, our comfortable beds, and our handy Sesame shuttle. We do see also that you were caused some trouble by our elevators which we do know is a downfall for us. Since we have such high volume this time of year with the Sesame season in full swing, it is just impossible for our elevators to keep up at peak points of the day. We have been making every effort to reprogram our elevators to be more efficient during our peak hours. We would like to extend an apology for this nuisance and we do hope that you will remember the positive points about our facility and join us again in the future!

Sincerely,
Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leesburg, Virginia
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 25, 2012

We stayed at this hotel for its convenience to Sesame Place right across the street, check in was smooth and the staff was very courteous. Our kids loved the stay for when we were actually in the hotel, as the breakfast buffet was well received by the entire family.
Only two issues I have, which are likely out of hotel control... only two elevators for the guests to use for a 15 floor hotel...makes waiting for an elevator quite annoying, especially when two times the staff were using it to transport items between floors, isn't that what the service elevator is for? If not then by all means free it up for general use so there are 3 elevators to use....this was a pet peeve since we were on the top floor during our stay.
My only other issue is the shuttle pickup from Sesame Place...at the end of the day parents get testy and are tired along with their kids, Sheraton Management should work with the park to designate a specific area and maybe put up portable dividers for people to queue up and wait for the shuttle, as there were several groups waiting for the one shuttle and only a few people were lined up, so it became an unorganized mad dash and shouting match between some guests trying to get back to the hotel....I almost assumed it would be quicker to walk if street lighting was better so late in the evening.
Otherwise we will be returning again as it was a good stay and I highly recommend this hotel.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank drewzilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonbucks, Front Office Manager at Sheraton Bucks County Hotel, responded to this review, August 29, 2012
Dear Valued Guest,

First off, we would like to thank you for your review of our hotel on TripAdvisor.com. We are very content that you were satisfied with your stay recently! It seems as though your family appreciated the courteous staff and the breakfast buffet in our University Grille.

We do want to apologize for the inconvenience of waiting for elevators, however, as you suggested in your review, that is something that is out of our control. We can only work with what we have and unfortunately our guests traveling throughout the hotel exceed the capacity and speed that the elevators operate under.

As for the shuttle service to and from Sesame Place, thank you for bringing this to our attention. Since we are not onsite there, this is something that has not been brought to light on our end. We will look into maybe a better way to get guests organized while they are awaiting the next shuttle back to the hotel so as not to cause any problems in the future.

Once again, we do value your opinions regarding your stay with us at the Sheraton Bucks County, and we do look forward to seeing you on your next trip!

Management
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Forest Hills, New York
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 23, 2012

Stayed there one night (Fri-Sat). Very Convenient to SP...right accross the street. Great for when your little one needs a nap break! Staff is very friendly and accomodated all our requests. The hotel is a little warn...but it is clean. Bathrooms small...you can't sit on toilet or get into the tub with the door open...making it a little tough to give little ones a bath!
Stay in an executive room to gain club access...you can stock up on drinks (milk, juice, coffee, tea and soda) as well as little snacks and you also get free breakfast.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JellyB4731
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonbucks, Front Office Manager at Sheraton Bucks County Hotel, responded to this review, August 24, 2012
Dear Valued Guest,

Thank you so much for your sharing your experience with your peers at TripAdvisor.com. We are very excited that you had such a great stay with us at the Sheraton Bucks County.

We do apologize for the small bathroom in your room, but it seems that you are very understanding and did not let such a small thing upset you since it certainly should not! We are also pleased that you did take advantage of our executive room which comes with access to the Club Lounge. This is a great perk for people with families such as yourself since it puts everything that you may need for your little ones at your fingertips.

Thank you again for taking the time to share your experience with us, and we look forward to seeing you in the near future!

Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, TN
Level Contributor
49 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 22, 2012

This hotel is the perfect place to stay for a trip to Sesame Place. The park is literally across the street from the hotel. The hotel runs a shuttle to the park and back constantly with very nice and helpful shuttle drivers. Our room was large and clean and had a crib in it when we arrived, as we had requested. There is a nice lobby area in the hotel. There are restaurants close by if you don't want to eat at the hotel. My only complaint is that everyone was leaving the hotel for Sesame Place at the same time, so we were waiting for a long time to catch an elevator with room in it for us...and then ultimately we had to use the stairs to go downstairs. My suggestion is to plan on taking the stairs that time, or go down to the lobby a little early. Overall, I would recommend this place to anyone planning a trip to Sesame Place with their family.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lovestotravel17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonbucks, Front Office Manager at Sheraton Bucks County Hotel, responded to this review, August 24, 2012
Dear Valued Guest,

We appreciate your positive review on TripAdvisor.com, and we want to first thank you for taking the time to share your opinions.

We are so glad that we met your expectations regarding preparations of your room, our esteemed shuttles to Sesame Place, and our proximity to countless eateries.

We would like to apologize about the circumstances concerning the elevators. It seems that you do understand our situation with everybody leaving the building at the same time, and we truly do value your understanding and patience.

Once again, thank you for taking the time to share your experience with the travel community, and we hope to see you again soon!

Sincerely,
Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delmar, New York
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed August 20, 2012

The staff is not only friendly and cheerful but they are full of information about Sesame Place (parade times, breakfast times, closing times). The shuttle supposedly runs every 30 minutes but we never had to wait longer than 10 minutes. It was coming and going all the time. The room was clean and the linens very cozy and comfortable. the breakfast. which was included in our package, was terrific with plenty of choices (bacon and sausage, waffles and french toast, regular eggs and egg whites, lots of fresh fruit, yogurt, pastries and bagels). this was our second stay here and we would gladly go back.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grandma127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonbucks, Front Office Manager at Sheraton Bucks County Hotel, responded to this review, August 23, 2012
Dear Valued Guest,

We are thrilled to hear about your memorable stay with us recently! It seems as though you were able to benefit from many of the amenities that we offer our guests which we love!

Thank you first of all for reviewing us on TripAdvisor.com. We appreciate your acknowledgement of our amazing staff who work so hard especially during this time of year. We are also pleased that you found the shuttle to and from Sesame place so prompt and convenient, that the rooms were so welcoming, and that breakfast was ample and delicious.

We do hope that you will be able to join us again in the near future.

Sincerely,
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Bucks County Hotel

Property: Sheraton Bucks County Hotel
Address: 400 Oxford Valley Road, Langhorne, PA 19047
Phone Number:
Location: United States > Pennsylvania > Bucks County > Langhorne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Langhorne
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Bucks County Hotel 3.5*
Number of rooms: 186
Official Description (provided by the hotel):
In the foothills of Bucks County, mere miles from Philadelphia, Sheraton Bucks County Hotel balances the feeling of a romantic, inn-like setting with the surroundings of a vibrant location. Conveniently located across the street from Sesame Place. ... more   less 
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Also Known As:
Sheraton Langhorne
Langhorne Sheraton
Sheraton Bucks County Hotel Langhorne, PA

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