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“do not stay here!”

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Courtyard Philadelphia Langhorne
Ranked #6 of 6 Hotels in Langhorne
ny
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“do not stay here!”
Reviewed July 10, 2008

Understaffed and staff that was onsite were incredibly rude and unhelpful. AC not working. Pool opened despite order by health dept to shut down. (We are hoping we dont get sick.) Charges for breakfast incorrect and staff was unable to credit our card without a manager and no manager was available. (We had to leave without resolving.)
Sheraton is a much better hotel and I wish that we had stayed there instead of trying this Marriott. We had 16 people in our group and none of us will be returning!

  • Liked — proximity to sesame place
  • Disliked — rude staff, pool closed by health dept but staff lied and opened it anyway,
  • Stayed July 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank NyJennie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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266 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
PA
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 26, 2008

The hotel itself was pretty clean and new. The room was good, hard to get towels. I do not understand why I only get two towels when they know I have checked in to this hotel as two adults and four children. We do not share towels at home and we are not about to start sharing now!!!

Our biggest problem is the area, we returned back to the hotel around 8:30 pm. We recieved a phone call from the front desk at 9:30 pm as a COURTESY CALL to let us know our car had been broken into. The man at the front desk was nice enough to call the police and meet us at our vehicle (which is less than a month old). The employee of The Courtyard informed my husband (along with the police officer confirming) how bad the break-ins are and how much gang activity there is in this area. We had our very expensive (brand new navigation system) stolen and my cell phone. The policeman called this a smash and run. It also seems this happens all of the time according to the employee of the Courtyard. (It would be nice if they would warn people. I guess that would be bad for business!!)

I am on vacation with my 7yr, 3 yr, 2yr and 2 1/2 month old and we're supposed to leave here tomorrow now we are stranded and praying the car dealer near by can fix our smashed out window. So we can drive the five hours back home!!

  • Liked — Hotel was pretty clean.
  • Disliked — Very Dangerous location.
  • Stayed June 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank MZ4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Queens, NYC
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 16, 2008

booked a room from June 11 thru June 13, 200 and previously 2 yrs ago; did not have a service issue at all last time... HOWEVER - this time - we arrived at noon; the front desk would not even check to see if there were any rooms available for early check in so we had to lug our stuff back out because that front desk person did not want to be liable for the baggage left there.

Next day the same woman was working the breakfast buffet proceeded to charge us for our daughter's brkfst when we had booked the rooms w/ the free brkfst included for 2 adults and children under 12.

Tried asking for extra towels and tissue box; rec'd 1 extra towel and they did not have any extra tissue boxes until delivery came in (who knows when that would be)...

I will be reviewing the other hotels in the vicinity as I was less than impressed with the service and at $200 a night - I really expected better for the money.

Positive note - their breakfast buffet is still quite good and great for kids (they had everything a kid could eat - fresh fruits - cereals - milks - yogurts // hot brkfst included waffles / eggs/ potatoes/ bacon/sausage)

  • Liked — loved their shuttle driver JACK (very polite and accommodating to all the guests even the kids // brkfst buffet//their rooms are generally clean
  • Disliked — the front desk person who was not trained in client relations // assistance - she needs to take a lesson from the shuttle driver
  • Stayed June 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MAYmeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwalk, CT
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed May 27, 2008

My family and I stayed here in May 2008 on a trip to Sesame Place. We chose it based on reviews, location and pricing. Overall I was very happy with the hotel. The hotel staff were all incredibily friendly and helpful. They were also very kid-friendly, which is important becacuse the hotel was full of families visiting Sesame.

The room was nice, comfortable and clean. The pool was great! Not too big but the perfect tempature and very clean. They have free coffee service throughout the day as well as free cookies and lemon water at the reception desk.

The only issue we had was we unfortunately had a strange buzzing noise in our room for a few hours in the evening that was very annoying. We could't figure out what it was. We called the front desk and they were very responsive - sent someone up to check it out right away and immediately offered to move us. I was very impressed by the service.

The free shuttle service to and from Sesame Place was wonderful - quick, easy to use, and the driver was friendly. Definitely better than dealing with and paying for parking at the park.

We will stay here again.

  • Liked — Location and Quality
  • Disliked — nothing
  • Stayed May 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vasari2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phoenix
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 25, 2007

My daughter and I stayed here because it was close to Sesame Place and had a shuttle we could use for free. The shuttle worked out great, the driver was nice and gave us his card in case we needed him in between times. The hotel overall was good, we liked the room with the whirlpool in it, it was a little expensive but she loved it. The pool was indoors so I thought it would be nice to use but it was very cloudy and not very warm so we didn't even use it. I'm not sure if I would use this hotel again. My daughter loved Sesame Place though!

  • Liked — whirlpool in the room
  • Disliked — cloudy, cold pool
  • Stayed September 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank leebee01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 31, 2007

We stayed at the Courtyard Marriott for 2 nights and really had a great time. Checking in and checking out were quick and the staff were quite friendly. We had breakfast included in our stay and I cannot say enough how wonderful the breakfast was in the morning. The free shuttle buses to and from Sesame Place ran about every 30 minutes and James, the driver, was just wonderful. He recommended some local restaurants and he even gave you a phone number to call in case you needed to get picked up from Sesame Place immediately. The rooms were spacious and clean. We had no problems getting more towels for our room. They even had free coffee in the hotel all day and at night they had free cookies for the little ones. The hotel is kid friendly and while you can hear little ones running down the hallway late at night, we had decent sleep while at this hotel. We liked the fact that when you draw the curtains, the room was really dark. The indoor pool was okay and definitely didn't seem heated, but it was fine for us. The whirlpool was great though. Would recommend this to other families with little ones. We will definitely stay there again.

  • Liked — Free Sesame Street shuttles, free hot breakfast
  • Disliked — TV picture was not so sharp and there is no restaurant open during lunch/dinner
  • Stayed August 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Icequeen71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NJ
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 29, 2007

My family and I stayed at the Courtyard Marriott in Aug. 2007. Check-in was quick. Our room had 2 queen beds, which were very comfy, and a mini-fridge. The complimentary shuttle to Sesame Place ran every 1/2 hour. This is a great option, considering that parking at Sesame Place is $13.

  • Stayed August 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank DXR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Philadelphia Langhorne

Property: Courtyard Philadelphia Langhorne
Address: 5 Cabot Blvd E, Langhorne, PA 19047-1801
Phone Number:
Location: United States > Pennsylvania > Bucks County > Langhorne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 6 Hotels in Langhorne
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Philadelphia Langhorne 3*
Number of rooms: 108
Official Description (provided by the hotel):
The state-of-the-art lobby at Courtyard Philadelphia Langhorne provides greater flexibility & choices for our guests. This beautiful Bucks County hotel features our new lobby with inviting, flexible spaces to work or relax in, free Wi-Fi throughout and easy access to the latest news, weather and airport conditions via our GoBoard. The highlight of our new lobby experience is The Bistro - Eat. Drink. Connect.which provides guests with healthy food and beverage offerings in the morning and evening dinner service with cocktails. This hotel near Sesame Place is also conveniently located Trenton, NJ, Philadelphia & Newtown, PA. We offer complimentary shuttle service to Sesame Place, a well equipped fitness center, indoor pool and whirlpool. A 24-hour business center and boarding pass printing service is also available. Your stay at Courtyard Philadelphia Langhorne is sure to be more comfortable, more productive and more enjoyable than ever before! ... more   less 
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Also Known As:
Courtyard By Marriott Philadelphia Langhorne Hotel Langhorne
Courtyard Langhorne
Langhorne Courtyard
Langhorne Marriott
Courtyard Philadelphia Langhorne PA - Bucks County

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