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“Good staff”

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Courtyard Philadelphia Langhorne
Ranked #6 of 6 Hotels in Langhorne
Reviewed July 2, 2013

When you travel a lot for business you like to be welcomed at frond desk with professionalism but also like in a personable way. Staff often have to read a script to welcome you that really sounds robotic in many cases. I really enjoyed the intelligence and perfect service in that hotel and escpecially the service of Wil To, what a great employee. We need more of that!

  • Stayed: May 2013, traveled on business
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1  Thank Christophe D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori S, Regional General Manager at Courtyard Philadelphia Langhorne, responded to this reviewResponded July 5, 2013

Dear ChristopheD,
Thank you for recognizing Wil and his service! Great service is really about personalizing for each guest and our staff really tries to make these connections.
We hope to see you again.

Warm regards,
Lori

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163 - 169 of 282 reviews

Reviewed July 1, 2013

If you're going to Sesame Place, this hotel is fantastic! I recommend taking the shuttle. It is super convenient and the shuttle driver, James makes it so fun. The hotel is nearby tons of restaurants and shopping. The rooms were clean and the lobby was a great place for the family to gather comfortably. The staff was great with children too! I would recommend this hotel to anyone going to Sesame Place.

  • Stayed: June 2013
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1  Thank everham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori S, Regional General Manager at Courtyard Philadelphia Langhorne, responded to this reviewResponded July 5, 2013

Dear everham,
Thank you for your review and great comments about our hotel and staff! James loves what he does and definitely tries to make a great experience for our families visiting Sesame Place. Our staff really strives to make the Sesame experience and our hotel a fond memory for years to come.
We hope to see you again!
Warm regards,
Lori Simpson

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Reviewed June 13, 2013

We couldn't have been happier with our experience and a large part of that was the amazing customer service we received from Amanda one of the Guest Service Representatives. We had 5 rooms and she made sure that we were able to get adjoining rooms and that all the rooms were right next to each other. I was amazed at how helpful and friendly everyone was and it was the perfect hotel for staying with children. It was clean and the restaurant even had a great morning breakfast and if you needed a glass of wine after a long day at Sesame they had that available as well. This hotel truly thought of everything in terms of making it easy for families.

  • Stayed: June 2013, traveled with family
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Thank Michele A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori S, Regional General Manager at Courtyard Philadelphia Langhorne, responded to this reviewResponded June 17, 2013

Dear MichelleA,
We really love to hear feedback like this and know that Amanda really takes great pride in making sure guests visting Sesame Place enjoy their time with us.
Thank you for your comments and it will be my pleasure to share with Amanda.
Warm regards,
Lori Simpson

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Reviewed June 6, 2013

Good size room, comfortable large bed, great customer service downstairs. Coffee machine makes dreadful coffee in the room. Breakfast area is a 'fast food' type place but ok. Leaving all the toiletries by the sink in another room seems odd when shower/bathroom has no soap etc (very difficult when you only realise this once in the shower!!).
More attention to detail when cleaning required as behind both bedside cabinets were empty old sweet/peanut wrappers?? But the room was clean.

Room Tip: room 425 - you could hear train horns in the distance but not really intrusive, otherwise very quiet...
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  • Stayed: June 2013, traveled on business
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Thank Pinkbubbles68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori S, Regional General Manager at Courtyard Philadelphia Langhorne, responded to this reviewResponded June 9, 2013

Dear pinkbubbles,
Thank you for the review and recognition of the great staff service. I certainly will pass on your comments to our housekeeping team. Attention to detail is important and I apologize we missed our normal standards.
Thank you for sharing your feedback. It really does allow us to focus on always improving.
Warm regards,
Lori

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Reviewed May 28, 2013

When we have bad weather at work they will put us up in a hotel so that we can make it to work the next day. This place was clean and very comfortable. There was an odor in my room, and the staff was very accommodating and moved me to another room right away! i would definitely have out of town guests stay here!

  • Stayed: December 2012, traveled on business
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Thank SherryH1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori S, Regional General Manager at Courtyard Philadelphia Langhorne, responded to this reviewResponded May 30, 2013

Dear SherryH1,
Thank you for your review and staying with us. I am glad to hear that our team was responsive to your concerns and handled the initial room challenge well. We really strive for our guests to never experience any problems during their visit. Housekeeping was able to fix the challenge in the initial room but I wish we would have discovered prior to you. Thank you!
Warm regards,
Lori

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Reviewed May 9, 2013

I attended a TruGreen training/convention on Tuesday, April 29 and Wednesday, April 30, and here are my comments:

1) The ONLY unfortunate problem was that the pool heater was broken

2) The FOOD was "to die for" (except for the meatballs)

3) The other AMENITIES were beyond superb

4) The STAFF (Amanda Burd, Wil To and JoAnn Fetscher) gave new meaning to the words "genuine guest service with a smile". If I were to detail their commitment to guest service here, there would be no room left for anyone else! Suffice it to say that, whenever possible, I will most definitely return to this location and recommend the same to friends and family.

  • Stayed: April 2013, traveled on business
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Thank Thomas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori S, Regional General Manager at Courtyard Philadelphia Langhorne, responded to this reviewResponded May 11, 2013

Dear Thomas S,
You made my day! Thank you for such a wonderful review and comments about our staff! We are really fortunate to have such a great team of very service focused individuals. They love to hear these types of comments!

I am happy to report that the pool heater was replaced after waiting several days for the piece to get here. I will pass on your compliments about the food and we will work on the meatballs.

Thank you!
Lori

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Reviewed May 7, 2013

In the bistro, Chelsea, Lyn and Brittany are a great team. Always helpful and friendly. They provide fast service and great food in a well designed place. We stay there twice a year to see family and will always stay there. The place is well maintained and all of the staff are experienced and helpful. But most of all, the bistro team provides fast and efficient service with smiles all around. Makes it want you get up early and go down and buy coffee from them

Room Tip: ask for room on south side, with balcony
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  • Stayed: April 2013, traveled with family
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Thank sam v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori S, Regional General Manager at Courtyard Philadelphia Langhorne, responded to this reviewResponded May 9, 2013

Dear Sam,
Thank you for the review! Our ladies at the Bistro love to make our guests feel welcome and glad that our team makes you want to come down in the morning for the Starbucks fix! I will certainly pass along your compliments.
Warm regards,
Lori Simpson

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Additional Information about Courtyard Philadelphia Langhorne

Address: 5 Cabot Blvd E, Langhorne, PA 19047-1801
Phone Number:
Location: United States > Pennsylvania > Bucks County > Langhorne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 6 Hotels in Langhorne
Price Range: $108 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Philadelphia Langhorne 3*
Number of rooms: 108
Official Description (provided by the hotel):
The state-of-the-art lobby at Courtyard Philadelphia Langhorne provides greater flexibility & choices for our guests. This beautiful Bucks County hotel features our new lobby with inviting, flexible spaces to work or relax in, free Wi-Fi throughout and easy access to the latest news, weather and airport conditions via our GoBoard. The highlight of our new lobby experience is The Bistro - Eat. Drink. Connect.which provides guests with healthy food and beverage offerings in the morning and evening dinner service with cocktails. This hotel near Sesame Place is also conveniently located Trenton, NJ, Philadelphia & Newtown, PA. We offer complimentary shuttle service to Sesame Place, a well equipped fitness center, indoor pool and whirlpool. A 24-hour business center and boarding pass printing service is also available. Your stay at Courtyard Philadelphia Langhorne is sure to be more comfortable, more productive and more enjoyable than ever before! ... more   less 
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Also Known As:
Courtyard By Marriott Philadelphia Langhorne Hotel Langhorne
Courtyard Langhorne
Langhorne Courtyard
Langhorne Marriott
Courtyard Philadelphia Langhorne PA - Bucks County

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