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Reviewed March 23, 2017 via mobile

Hotel is very under staffed. Constantly empty breakfast bar. Front desk under staffed at peak hours. Rooms being cleaned as late as 6:30 pm when you want to rest. Staff is overwhelmed so their attitude is bad. Hotel needs new management.

Date of stay: March 2017
Trip type: Traveled on business
1  Thank Michael Q
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anish D, General Manager at Holiday Inn Express Philadelphia NE - Langhorne, an IHG Hotel, responded to this reviewResponded April 3, 2017

Dear Guest

Thank you very much about your feedback from your most recent stay at our hotel. We are very sorry for all the inconvenience that may have caused because of short staff. Please give us one more opportunity in your future stay to make thing right and more comfortable for you. Again We apologize for all the trouble that you experienced during your last stay.

Thank You

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2017 via mobile

There was 4 of us sent here by our company because of the incoming snow storm. Greeted at the front desk buy a nice young lady. Check-in was fast and had us on our way to our rooms and a jiffy. The room was very spacious. Bathroom very large and well equipped with personal items. Everything was clean and in order. One of the best hotels I have an opportunity to stay in for a couple of years. Definitely a thumbs up to this hotel. If you're in the area it's worth giving it a shot.

Date of stay: March 2017
Trip type: Traveled on business
Thank jbns08275620
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anish D, General Manager at Holiday Inn Express Philadelphia NE - Langhorne, an IHG Hotel, responded to this reviewResponded April 3, 2017

Dear Guest

Thank you so much for taking the time to write this review about your most recent stay with us. We gald to hear that you liked our newly renovated rooms and all the aminities. We are looking forward to have you as our guest in near future and make stay more comfortable. Thank you again for your positive feedback as it will always helps us to improve.

Thank You

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Reviewed March 13, 2017 via mobile

We were looking for something close to relatives in area. We wanted clean, comfortable, and inexpensive. This motel met all requirements. Much better than Red Roof Inn next door that we had tried previously.

Date of stay: August 2016
Trip type: Traveled with family
Thank Mary Anne F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anish D, General Manager at Holiday Inn Express Philadelphia NE - Langhorne, an IHG Hotel, responded to this reviewResponded April 3, 2017

Dear Guest

Thank you for taking the time out and gives us the feedback about your most recent stay with us. Your feedback always helps us to improve in many ways. We glad that we met all your requirements and tried to make your stay pleasant and comfortable. We are looking forward to have you as our guest again in near future.

Thank You

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Reviewed February 13, 2017 via mobile

In the past I have stayed at this location only because of its convenience to where my appointments were. It was just OK and from my perspective as a Spire this location did not meet the standard. BUT my last two visits have been just fantastic. Each visit I was greeted by one of the most pleasant front desk clerks. Megan is just sweet and pleasant. I found out on my last trip that new management was in place and they have definitely raised the standards. The breakfast was plenty and tasty. The location was definitely cleaner and had a freshness to the location and the room was wonderful. I love when I come to a room and it is lit and warm. I know Megan is fantastic but it's obvious the new management hires folks that understand meeting it's guest needs. On my departure another guest asked the front desk clerk if the hotel had a snow scraper as their was heavy snow that morning. She said no but asked the quest to wait a few minutes and she went out to her car to get her scraper for the quest. Great job! I look forward to my next stay..To the new management great job. Thank you. Five stars are definitely earned.

Date of stay: February 2017
Trip type: Traveled on business
1  Thank tazmtnbiker
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anish D, General Manager at Holiday Inn Express Philadelphia NE - Langhorne, an IHG Hotel, responded to this reviewResponded February 15, 2017

Dear Guest

Thank you so much for taking the time to write this review about our hotel. We are very happy to hear that we are improving our standards and trying our best to make guest happy in every possible way. We glad to hear that my staff take good care of you and make sure to provide every possible things to make your stay comfortable. Again we appreciate that you take some time out from your busy schedule and gives your feedback. We are looking forward to assist you again and makes you more happy in your future stay with our hotel.

Thank you
Anish Desai
General Manager

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Reviewed December 16, 2016

This Holiday Inn Express is located in a very convenient area situated in a fantastic shopping area with easy access to rt 95.We were greeted with a friendly smile and felt at home from the start.The manager, Aneesh, came out to greet us as well and offered his assistance with anything that we may need. The room was reasonably priced and exceptionally clean. The evening was quiet the entire night through which made for a great nights sleep. The breakfast was delicious and the dining area was kept very clean by a very attentive service lady. I would highly recomend staying here if you are ever in the area

Date of stay: December 2016
  • Trip type: Traveled with family
    • Location
    • Rooms
    • Service
Thank handyken
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anish D, General Manager at Holiday Inn Express Philadelphia NE - Langhorne, an IHG Hotel, responded to this reviewResponded December 19, 2016

Dear Guest

Thank you so much for taking the time to write this review about our hotel. We are very happy to hear you enjoyed your stay with us. We glad to hear that my staff take good care of you and make sure to provide every possible thing to make your stay comfortable. We look forward to assist you again when you are back to the area in the future. Happy holidays with family and wonderful day.

Thank you
Anish Desai
General Manager

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