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Holiday Inn Express Philadelphia NE - Langhorne, an IHG Hotel
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Reviewed December 11, 2016 via mobile
The best

Only stayed one night 12/10 -12/11 but it was amazing time the customer service was 10 out of 10. I was hungry in the middle of the night but they either had really salty or really sweet stuff in their convince store so the person at the desk gave me a muffin and it was perfect . This hotel accommodate to your needs. I see my family and I coming back to this hotel had a really wonderful time

Date of stay: December 2016
Trip type: Traveled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anish D, General Manager at Holiday Inn Express Philadelphia NE - Langhorne, an IHG Hotel, responded to this reviewResponded December 12, 2016

Dear Guest

Thank you so much for taking the time to write this review about our hotel. We are very happy to hear you enjoyed your stay with your family. We glad to hear that my front desk staff take good care of you and make sure to provide every possible thing to make your stay comfortable. We look forward to assist you again when you are back to the area in the future.

Thank you
Anish Desai
General Manager

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Reviewed October 25, 2016 via mobile
Not bad

Not bad. Like an old hotel converted into a Holiday Inn Express or something. Room is modern, but funny smell. Front desk help was nice. Seems clean. Funny thing is, they claimed to be booked till we said we were reward members...then 3 rooms appeared. Upon getting here, lot was empty.

Date of stay: October 2016
Trip type: Traveled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGService, Guest Relations Manager at Holiday Inn Express Philadelphia NE - Langhorne, an IHG Hotel, responded to this reviewResponded November 9, 2016

Dear dave911nj,

Thank you for taking the time to express your thoughts and concerns. We are pleased you liked the modern design of your room. However, we are sorry for the unusual smell you have noticed and the response you had from our staff fell short of your expectations. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service and facilities we provide. Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGService

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Reviewed September 18, 2016 via mobile
Quiet stay

I was pleased with this hotel visit. The rooms were clean and spacious enough. I wish the beds were more comfortable but overall a nice stay. The staff was friendly. Breakfast was typical of a continental breakfast. I would recommend the hotel.

Date of stay: September 2016
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Tim E, General Manager at Holiday Inn Express Philadelphia NE - Langhorne, an IHG Hotel, responded to this reviewResponded September 20, 2016

Greetings Deadgrass,

Thank you for your review of the Holiday Inn Express Langhorne. We are pleased that you found our hotel rooms clean and spacious. We are glad that you found our staff friendly as we strive to provide exceptional service to all of our guests. If your travels bring you to the area again please consider the Holiday Inn Express Langhorne.

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Reviewed September 11, 2016 via mobile
Good if you plan going to sesame place

We stayed at this hotel 3 nights on our trip to sesame place. It's an average hotel. Breakfast is ok. They offer complimentary shuttle to sesame place which is about 5 min away. Housecleaning at our room the second day wasn't good. Our towels didn't get replaced with clean towels. We didn't get cups replaced as well. Had to call front desk so they could bring us clean towels and shampoo as well. There was only one miniature shampoo not enough to even wash a child's hair. How they expect to have four guests and only one little tiny thing to wash the hair. The morning we left to get breakfast and head to the park, we are leaving the room and waiting for the elevator just to hear the housekeepers chatting among themselves about something private. Not good! Overall the hotel is good but housekeeping should get better training on how to work properly and have conversation on their lunch break.

Date of stay: September 2016
Trip type: Traveled with family
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Tim E, General Manager at Holiday Inn Express Philadelphia NE - Langhorne, an IHG Hotel, responded to this reviewResponded September 12, 2016

Hello Carolqueens,

Thanks for your feedback of your recent stay. I'm sorry that our housekeeping fell short and did not replace your towels on one day for you. We strive to provide all guests with a great experience and we are sorry that we did not do that. We will share your comments with our team to improve our hotel for the future.

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Reviewed September 11, 2016 via mobile
Family Stay

Our family stayed due to the shuttle & conscience of the location. Had no problem with my stay. Future guests need to understand that during open season of Sesame Place, hotel will have lots of families and kids... so there will be noise. Breakfast lady on Saturday morning was very sweet and chatted with us for a bit. The gentleman at the desk Saturday morning helped us with the shuttle. Thank you for a great stay

Date of stay: September 2016
Trip type: Traveled with family
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Tim E, General Manager at Holiday Inn Express Philadelphia NE - Langhorne, an IHG Hotel, responded to this reviewResponded September 12, 2016

Hello mizz_information,

Thanks for your review of the Holiday Inn Express Langhorne. Yes, we are close to Sesame Place and offer a complimentary shuttle for our guests. We are pleased that you found our breakfast attendant "sweet" as they are great with our guests. If your travels bring you to the area again please consider us for your next stay.

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