This is truly the most undesirable hotel we have ever stayed at. We booked here due to a block of rooms being reserved for out of town wedding guests. Making a reservation was the first nightmare. The hotel only takes reservations until 5pm; it took several calls for them to help us. When they finally answered our call, we were told that the hotel was full however; family members called after us and were able to get a room not only in the hotel but in the reserved block. We were able to book online and were told by the front desk help during our stay that we were lucky to have a room because they were overbooked by five rooms that night. We were not feeling so lucky as the first impression upon walking into the lobby was that we'd entered the penguin exhibit at the zoo. The terrible smell was overwhelming. After continuing through the halls which were part of a confusing layout, we discovered additional smells reminiscent of an old, damp, musty basement. Our room had dead bugs on both the chair and bed as well as urine next to and on the back of the toilet. This remained through the next day's cleaning and we had to call housekeeping at 9pm that night after a day out to take care of it. While they did come to clean the mess, we had additional frustrations with housekeeping as we were woken at 8am each morning, when they were heard speaking loudly to each other down the hall and laughing. This hotel calls itself a "resort" and I'm sure it was lovely when it was first built but the hotel is in bad need of an update. When other members of our family asked what recreation was available, they were told that all of the basketballs, etc. were flat. There are many hotels in the immediate vicinity so we would definitely recommend booking elsewhere!
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- Also Known As:
- Lancaster Host Hotel Lancaster
- Lancaster Host Resort