Fine, clean rooms. We were placed next to an exit door and drop-off portico on the second floor and it was very noisy all night. After a short night's sleep, housekeeping showed up impatiently at 8 am banging on the door to clean the room. Asking about checkout time, we were informed that checkout was at 11 am. Then why was housekeeping waking me up at 8!? Upon calling the receptionist, the untrained attendant had no viable reply. At checkout there were other guests complaining about the same issue. The assistant manager, Patty, told them that this was the hotel policy and the only way for housekeeping to know when a guest has checked out. Sounds like a poor protocol to me! Especially when other hotels all over the world accomplish the task of housekeeping without unecessarily harassing their guests. And at the very least, they are apologetic versus patronizing when told that they should just put a door hanger on their door next time. Poor customer service and unprofessional management. Thankfully, I don't have to visit PA very often.
- Official Description (provided by the hotel):
- Conveniently situated at PA Route 30 and Centerville Road, Heritage Hotel - Lancaster has been hosting local and regional guests for nearly 40 years. Enter the freshly redecorated lobby to experience a Lancaster County welcome that delivers a comfortable environment, a great night’s rest, and helpful, professional service. Ask about the remodeled rooms that feature new mattresses, premium pillows, new bed linens, tiled showers and other enhancements that make a comfortable, stress-free stay. The hotel is full-service, featuring Loxley’s Restaurant & Bar plus free Wi-Fi and fitness room. In the summer, kids and grown-ups alike enjoy the outdoor pool. Guests of Heritage Hotel - Lancaster benefit from easy access to the major east/west corridor PA Route 30. Tourism centers and the historic downtown are just minutes away. Centerville Road, running north/south, leads into fast-growing commercial/industrial centers. The hotel is also minutes from the Lancaster’s robust college community including Millersville University, Franklin & Marshall College and Lancaster Bible College—making it a great choice for parents, alumni and other campus visitors. ... more less
- Reservation Options:
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- Also Known As:
- Heritage Hotel Lancaster
- Park Plaza Lancaster