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“Overnight Stay superb” 5 of 5 bubbles
Review of Courtyard Lancaster

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Courtyard Lancaster
Ranked #7 of 38 Hotels in Lancaster
Certificate of Excellence
New York
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Overnight Stay superb”
5 of 5 bubbles Reviewed August 5, 2013

Perfect for our overnight stay. Hotel staff very accomodating. Pleasant. We had 2 rooms reserved, however, when we got to one room, we realized it would satisfy our needs. The front desk allowed us to cancel the extra room, with no penalty. The room was very spacious, 3 adults and a child had plenty of room. Very clean. No complaints. Room has fridge, which is not always the case. Hotel near highway, yet very quite. The staff was able to provide us with printed directions for all the sites we wished to visit, including DunkinDonuts! Lounge area very roomy, but adjacent to the lobby somewhat. There are sitting areas that have individual TVs, which was great as the bar was watching sports. Not near any of the sites, but not far. Would definitely consider this when visiting this area.

  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank DivaLvs2Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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446 reviews from our community

Traveler rating
    244
    149
    45
    5
    3
See reviews for
187
93
13
83
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Dallas, Texas
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 bubbles Reviewed July 25, 2013

The hotel is a decent courtyard I will say, nothing to surprising here. What ruined our stay was the rudeness of the staff and being extremely unaccomodating. I understand they can't upgrade all of the time, but I called ahead and requested a week, 3 days and then 1 day out, was told shouldn't be a problem. We get there and are told we only sell suites, and you can't use any points. This is a hotel only policy not a Marriott policy as I've done this many times all over the world.

The worst part is they had inventory available, but just said they don't upgrade anyone including platinum members, because their suites are in high demand. Well they went unsold Sunday and Monday night, I confirmed at front desk they had suites but only if we wanted to pay, they also showed inventory online.

The request for an upgrade was based on enough space for our baby to sleep in a crib in a seperate area so my wife and I didn't have to stay silent while she slept and took naps. Again if you have inventory why not try to accomodate your most loyal members?????

  • Stayed July 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank JCPTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy G, Manager at Courtyard Lancaster, responded to this review, August 2, 2013
Dear JCPTX,
I would like to thank you for sharing your experience with the members of Trip Advisor. Although your experience was one that we are not proud of, it gave us an opportunity to coach our staff on the procedures for upgrading our loyal guests staying on Rewards Certificates. I appreciated the opportunity to speak with you and for allowing me to make up for your less than satisfactory experience. I was glad to hear that you will be staying with us again the next time your travels bring you to Lancaster. I can assure you that your previous experience at our hotel will never repeat itself. Thank you again for choosing our hotel and we look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marlboro, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed July 24, 2013

Super clean, very nice room, good facilties and extras (exercise room, pools, guest laundry, fridge); very friendly, cooperative, and helpful staff; good location for getting around the area. Could not have been more pleased.

Room Tip: As far as I could tell, all the rooms are good. I would not recommend a room on the first floor, ho...
See more room tips
  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Lawrence G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed July 15, 2013

This was a great hotel. Though, the tv's would go static when it was raining. The WiFi was good, and was also a weak signal. The food was excellent and the breakfast was free on Saturdays and Sundays!!!! I thought the hotel was great!!!

  • Stayed April 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank SpartanReviewer88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed July 1, 2013

Clean, nice rooms, seemed newly renovated. Indoor pool, bistro, and bar made both the adults and kids happy. We usually stay at the marriott in downtown Lancaster, but it was full. The only drawback at this location is there is no town you can walk to from the hotel.
Close to Dutch wonderland, our destination for a day. Overall an enjoyable stay

  • Stayed June 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank nancyrutig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scranton, Pennsylvania
Level Contributor
281 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
5 of 5 bubbles Reviewed June 25, 2013

Located right off I-30 midway between downtown Lancaster & the outlet area. Though just a few hundred yards away from the highway, it's really quiet (in an industrial park area). Visitors center is just up the road (location of Mr Stickey sticky buns...MUST TRY!) There's a nice "courtyard" with lounge chairs & some over-stuffed cushion chairs to sit in the sun or shade. New lobby with a small well stocked bar. Also...ice machines are located on the other side of the elevators...away from the rooms (GOOD DESIGN!) Clean, quiet property...highly recommend!

Room Tip: No noisy ice machines near the rooms.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JEFFYG10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
1,757 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 938 helpful votes
4 of 5 bubbles Reviewed June 23, 2013

Great physical plant in the best possible location in the city. I like the wide open lobby and the nice roomy bar. My kids enjoyed the swimming pool (indoor). This place caters to a lot of conventions and groups. There were two weddings here during my stay... so things can be a little overwhelming for the individual traveler. Elevators were stressed during peak morning times. The breakfast at the hotel restaurant was fine. Service is a little erratic but they are all friendly.

  • Stayed June 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank WINEandTRAVEL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Lancaster

Property: Courtyard Lancaster
Address: 1931 Hospitality Dr, Lancaster, PA 17601-6768
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in Lancaster
#11 Business Hotel in Lancaster
#12 Romantic Hotel in Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Lancaster 3*
Number of rooms: 133
Official Description (provided by the hotel):
When visiting Pennsylvania Dutch Country and the surrounding area, choose the Courtyard by Marriott, Lancaster, PA, a hotel that offers spacious accommodations and award-winning service for a truly relaxing hotel visit. Located just moments from some of Lancaster, PA's most popular attractions, we offer a newly redesigned, modern lobby and free high-speed WiFi, both within and immediately outside of the hotel. Start your morning with a Starbucks coffee and tasty breakfast at The Bistro, or enjoy a signature cocktail there after work. Our state-of-the-art fitness center is the perfect place to lift weights or go for a run after a busy day in Lancaster, PA, and we're pleased to offer a heated indoor pool and spa, too. Corporate travelers will appreciate our hotel's close proximity to local businesses, including Lancaster General Hospital, RR Donnelley, Alcoa, and Armstrong. We're also convenient to Franklin & Marshall College, as well as great outlet shopping at the Tanger Outlets. We're the perfect choice if you're looking for a great hotel near Lancaster, PA. ... more   less 
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Also Known As:
Courtyard By Marriott Lancaster Hotel Lancaster
Lancaster Marriott
Lancaster Courtyard

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