We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

“Average Hotel for a Premium Price in Lancaster” 3 of 5 bubbles
Review of Courtyard Lancaster

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Courtyard Lancaster
Ranked #12 of 38 Hotels in Lancaster
Certificate of Excellence
Livingston NJ
Level Contributor
49 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Average Hotel for a Premium Price in Lancaster”
3 of 5 bubbles Reviewed January 31, 2013

The hotel was disappointing especially since we paid more for this hotel than others in the area, and expected more. Yes, the hotel seems to have been upgraded (the room was clean and upgraded) but it ends there. Breakfast was not included -- they charge $10.95 per person for a mediocre, at best, limited breakfast buffet (and some cooked items were truly gross). Otherwise, you can buy individual items at the Bistro. We tried to swim but the bottom of the pool was filthy. There is no excuse for that. Normally we take our own shampoo etc. with us when we travel but for the first time we decided to just go with the hotel's supply. That was a mistake. Yes, they have Paul Mitchell products but they give you 1 teeny tiny shampoo and conditioner (.7 oz) Really? One squeeze and you are done. There are no amenities for Gold members. There were absolutely no amentities justifying the higher cost for this hotel. We could have stayed at the Marriott/Fairfield Inn (which included breakfast) and/or had better value/amenity choices elsewhere in Lancaster for significantly less money. We won't stay here again.

  • Stayed January 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank hipNJmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy G, Manager at Courtyard Lancaster, responded to this review, February 5, 2013
Dear hipNJmom,

Thank you for sharing your experience with the Trip Advisor community. I would first off like to apologize that your stay was less than extraordinary. The Bistro is a new addition to the Courtyard brand that we received during our lobby renovation in April of 2012 which features Starbucks coffee. We were one of few Courtyards that were also able to keep our breakfast buffet which gives our guests the option of an all-u-can-eat breakfast, or a made to order platter or sandwich. A large bowl of oatmeal with craisins, walnuts, and brown sugar is less than $4.00 and tastes great. I am disappointed to hear that you purchased something from our hotel that you were not satisfied with. I am happy to say that as of Friday the 1st of February, our pool has been completely resurfaced and is looking as good as the day it was built. What was perceived as dirt on the bottom was actually the plaster deteriorating and some iron stains. Our maintenance staff tests the pool daily and we have a company come in and test the pool weekly and we haven’t yet failed one of those tests for water quality. I do agree that it appeared dirty and that is the reason we decided to resurface it. The number of shampoos, soaps, etc. in each room is dictated by Marriott. We realize that they are almost single use sizes which is why we keep a lot on hand to deliver to our guests if they need more than what is in the room. A quick call to the front desk would have as many as you need delivered right to your door. With all of that said, it is still clear that you were not satisfied with your stay which to us, is not acceptable. I would appreciate the opportunity to speak with you about your recent stay and figure out a way that we can make it up to you. The number that you can reach me at is (717) 393-3600; just ask for Jeremy Geib. Again thank you for sharing your experience and I hope to hear from you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

408 reviews from our community

Traveler rating
    212
    145
    44
    4
    3
See reviews for
174
88
13
65
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Potomac, Maryland
Level Contributor
107 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 bubbles Reviewed January 1, 2013

I always write a pros/cons list when staying at places and there weren't too many cons here.
We stayed here for what I felt was a fair rate. The rooms have been renovated recently and are nice- they even offer recycling which I love when hotels offer.
There was a nice seat in the shower to relax in and the lighting in the room was great- I don't comment on lighting often, but Marriott's lately have seemed to updated their lighting in rooms and it is really nice.
A beautiful courtyard that was really well kept, as well as the hotel in general.
After seeing the high price of their breakfast I went right down the road to a place that has the greatest Sticky Buns I've ever had. It is a little rig set up by the Visitor's Center- can't remember the name now, but you can't miss it, nor should you- GREAT!
Will stay here again when in the Lancaster area.

  • Stayed July 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Lovetotravel001_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy G, Manager at Courtyard Lancaster, responded to this review, February 5, 2013
Dear Lovetotravel001_9,

We thank you for sharing your feedback with the Trip Advisor community and us. I am pleased that you enjoyed your stay and that our renovations are a success in your eyes. The sticky bun rig that you mentioned is called “Mr. Sticky” and they have the best sticky buns in Lancaster. While you did not have breakfast with us, its always great for our guests to enjoy one of our greatest local treats. Again thank you for sharing your great experience and we hope that you come back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairfax, Virginia
Level Contributor
33 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed December 30, 2012

Hotel is fine, clean, quiet with recently renovated lobby and restaurant/bar. But the king-size mattress felt old, and the heat was excessively noisy. The hide-a-bed mattress was in terrible condition. No free breakfast. In fact they ask $10.95 for an average breakfast buffet. On the flip-side, the coffee was great. I'd return but maybe better hotels in the area.

  • Stayed December 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Tom F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy G, Manager at Courtyard Lancaster, responded to this review, February 5, 2013
Dear BeMySamaritan,

Thank you very much for sharing your review with the Trip Advisor community. We are glad that you liked the renovated lobby and restaurant/bar. I apologize for the state of the bed and the sofa bed. I can tell you that we are currently in the process of renovating our rooms which includes brand new sofa beds, so we would love for you to come back and tell us what you think. We strive to make every guests stay extraordinary, and any thing less is troubling. I would love to get a chance to speak with you about your stay. The number that you can reach me at is (717) 393-3600; just ask for Jeremy Geib. Again, Thank you for your feedback and I hope to hear from you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania, United States
Level Contributor
51 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed December 21, 2012

Stayed here for an incredibly cheap AAA rate on a Friday night ($88). Easy to find, check-in was smooth and the property was very clean. Was offered points of amenity at check-in as platinum, as well as given a coupon for a complimentary drink from the bar (open until midnight.) Room was nice, had a mini-fridge and lodgenet (huge plus for me). Good offerings in the pantry. Only (minor) complaint is that there was no adjacent food offerings, fortunately I had a big lunch and the pantry offerings were above average.

Fifth floor is currently (as of 12/21/12) closed for renovations.

  • Stayed December 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Andrew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy G, Manager at Courtyard Lancaster, responded to this review, December 28, 2012
Dear Andrew C,
We truly appreciate you sharing your experience with the Trip Advisor community. It’s always great to hear when a guest truly enjoys their stay with us! I see that you were not made aware of our Bistro Amenity. I apologize for this. For future reference we do have a Bistro in which guests can purchase specialty Soups, Salads, and Sandwiches. It’s open every day from 5 pm to 10 pm. When you come back to stay with us we do hope that you try it and tell us what you think! As always we thank you for staying with us and we look forward to you staying with us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia
Level Contributor
151 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 bubbles Reviewed December 19, 2012 via mobile

Have frequented the hotel on numerous occasions - silver Marriott rewarder. Usually quite pleased with facility and service. However, on our most recent business trip our buffet breakfast -scrambled eggs, etc. turned out to be ice cold. When I complained , I was told by the employee in charge that it was unfortunate, that she could have cooked us eggs by order. No offer to not charge or even reduce the charges were made. Several days later i receive a very lengthy Marriott survey to complete. I do so and therein outline the breakfast problem and never hear anything back from the Marriott management

Stayed December 2012, traveled on business
Helpful?
Thank greybees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy G, Manager at Courtyard Lancaster, responded to this review, December 28, 2012
Dear Greybees, I appreciate you taking the time to share your experience with the members of TripAdvisor. It is disappointing to hear that we failed to meet your expectations during breakfast. While I am happy to hear that the Bistro attendant offered to remake your eggs, which would have corrected the problem, we should have followed that up with an offer to take care of the charge for breakfast. We try extremely hard to make sure all of our guests have a great experience while staying with us and it sounds like you have experienced that before. I would like the opportunity discuss this with you further to make up for your less than satisfactory stay with us. Please feel free to contact me at the Courtyard at your earliest convenience at 717-393-3600.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marion, Ohio
Level Contributor
89 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed December 19, 2012

Overall, everything was fine. The rooms were roomy and clean. The Bistro was especially nice and the food was quite good. The staff was very friendly and helpful. It's a bit far from town, but the direct route to downtown only took about 10 minutes.

  • Stayed December 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy G, Manager at Courtyard Lancaster, responded to this review, December 28, 2012
Dear Paul S,
We thank you for taking time to share your experience with the Trip Advisor community. We are very pleased that you enjoyed your stay. While we are not located in Downtown Lancaster, we are glad that you found your way there with ease. We do hope that you were able to use are pre-printed direction cards to get to other areas that we are closer to our location. We appreciate you staying at our hotel and we look forward to you staying with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
78 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed December 4, 2012

Enjoy Lancaster in style.

The best part is the downstairs common area. The hotel offers sitting areas making it perfect groups. There are TVs incase famiy members can't agree and large tables for board games. There is on site bar and breakfast/Bistro.

There is a gas station with Subway, making it a great place. Try Mr. Sticky!

It meets all the Marriott standard, clean & comfortable beds/rooms, friendly services, well-kept pool and common areas.

Room Tip: Even when the hotel is full; don't worry, common area is large enough it still feel private. Fr...
See more room tips
  • Stayed November 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Will-Joe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy G, Manager at Courtyard Lancaster, responded to this review, December 28, 2012
Dear WGM12,
Thank you for sharing your great experience with the Trip Advisor Community. We are thrilled that we enjoyed our newly renovated Bistro/ Lounge Area. We strive to make our guests as comfortable as possible as they are away from home and we are so pleased that we were to accomplish this during your stay. We do hope that the next time you are in Lancaster, you chose to stay at our property again. Again we thank you for sharing your experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Lancaster hotels
3.0 mi away
Eden Resort & Suites, BW Premier Collection
5.0 mi away
Hilton Garden Inn Lancaster
2.4 mi away
Country Inn & Suites By Carlson, Lancaster (Amish Country)
Show Prices
Show Prices
Show Prices
0.3 mi away
Hampton Inn Lancaster
Hampton Inn Lancaster
#5 of 38 in Lancaster
4.5 of 5 bubbles 685 reviews
2.4 mi away
Fairfield Inn & Suites Lancaster East at The Outlets
4.4 mi away
DoubleTree Resort by Hilton Hotel Lancaster
Show Prices
Show Prices
Show Prices

Been to Courtyard Lancaster? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Courtyard Lancaster

Property: Courtyard Lancaster
Address: 1931 Hospitality Dr, Lancaster, PA 17601-6768
Location: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in Lancaster
#11 Business Hotel in Lancaster
#12 Romantic Hotel in Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Lancaster 3*
Number of rooms: 133
Official Description (provided by the hotel):
When visiting Pennsylvania Dutch Country and the surrounding area, choose the Courtyard by Marriott, Lancaster, PA, a hotel that offers spacious accommodations and award-winning service for a truly relaxing hotel visit. Located just moments from some of Lancaster, PA's most popular attractions, we offer a newly redesigned, modern lobby and free high-speed WiFi, both within and immediately outside of the hotel. Start your morning with a Starbucks coffee and tasty breakfast at The Bistro, or enjoy a signature cocktail there after work. Our state-of-the-art fitness center is the perfect place to lift weights or go for a run after a busy day in Lancaster, PA, and we're pleased to offer a heated indoor pool and spa, too. Corporate travelers will appreciate our hotel's close proximity to local businesses, including Lancaster General Hospital, RR Donnelley, Alcoa, and Armstrong. We're also convenient to Franklin & Marshall College, as well as great outlet shopping at the Tanger Outlets. We're the perfect choice if you're looking for a great hotel near Lancaster, PA. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Marriott, Odigeo, Travelocity and Priceline so you can book your Courtyard Lancaster reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Courtyard By Marriott Lancaster Hotel Lancaster
Lancaster Marriott
Lancaster Courtyard

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing