I am not the kind of person who demands luxury or royalty treatment at all, but when staying at a hotel I do expect to be treated with honesty and courteousness.
I stayed at this hotel for a night. After arriving home the next day, I noticed I had left behind a valuable item, and felt pretty, pretty sure it stayed in the room. After two calls, a couple of *promised* callbacks, and finally talking to the manager who seemed to be uninformed of the situation, they reiterated that they hadn't found anything in the room. However, I've always felt extremely certain that I in fact left the item there, and could even specify the place where they should have found it. Of course, things can happen while traveling, but aside from my extremely clear recollection and the fact that the item never left the room during the stay, I had my luggage untouched and always with me until I got back home, so misplacing or losing it on the way back were not viable options. What happened to it? I have a clear idea, of course, but all I will say is that I am very skeptical of the type of people who work here, and can't help but question their honesty.
On top of this, I felt like one of the staff members acted very condescending toward me when I informed him (in a friendly way) that the outside machine that opens the front door after hours wasn't working well, since I tried to open it by inserting my card multiple times and wasn't having any luck. He told me I wasn't doing it right, and that I "should just get some rest." I was just trying to help, and FYI sir, I saw that another guest was having the same issue before, a piece of information I did not mention.
I really don't like to spend money staying at a place and in return feel like I am treated with disrespect and dishonesty.
- Official Description (provided by the hotel):
- Discover Downtown Lancaster and stay with us, The Hotel Lancaster! We're the perfect location for your business, leisure and romantic trip to Lancaster. Enjoy free WIFI, a free "Lancaster" continental breakfast and our crisp newly designed and spacious rooms. Relax in our bright new lobby and enjoy the very best of our historic Lancaster neighborhood, featuring dozens of restaurants, museums and cultural sites! Plus, The Hotel Lancaster is the closest independent hotel to the Lancaster Convention Center, and footsteps to the Fulton Theater, Central Market and many nearby corporate Headquarters. Spooky Nook, Sight & Sound, Amish attractions and outlet shopping are minutes away from The Hotel Lancaster! Come be our guest. ... more less
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