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“Park City Center Mall”
Review of Park City Center

Park City Center
Ranked #5 of 43 Shopping in Lancaster
Attraction details
Reviewed January 19, 2015

Had a chance to visit this mall after I came from Vanity Fair outlets in Reading, Pa. The ride was about 20 minutes from Reading to Lancaster. This mall is so nice. Great stores, people, and food court. They actually have a Kohl's inside the mall as a department store. In Philly our Kohl's are not located inside the mall. I will definitely be going back and spending a shopping day there.

Side note: This mall is not far from Franklin & Marshall College.

Thank Shantamr36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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"anchor stores"
in 4 reviews
"big mall"
in 4 reviews
"unique stores"
in 2 reviews
"large variety of stores"
in 2 reviews
"christmas shopping"
in 2 reviews
"bon bon"
in 2 reviews
"spokes"
in 2 reviews
"jcpenny"
in 2 reviews
"retailers"
in 2 reviews
"snow"
in 2 reviews
"pa"
in 4 reviews
"kiosk"
in 2 reviews
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29 - 33 of 34 reviews

Reviewed December 23, 2014

Being a resident of Lancaster County, I don't typically review local attractions unless there's a good reason to do so but after just coming from Park City I have something to say. Park City has all the stores you'd expect and which you can patronize at hundreds of other malls. But it's often dirty, bathrooms, especially at the food court are disgusting, the Wi-Fi winks out all the time, the mall itself is cluttered with annoying, space hogging kiosks with salespeople that constantly approach you as you walk by trying to get you to buy their products plus their maintenance people don't know the first thing about two way radio protocol as they yell at each other over the radio with what sounds like the highest volume setting possible.

General Growth Properties (GGP) operates Park City Mall and having been in other malls around the country they manage, this one seems to be an anomaly to the quality of the guest experience. The food court isn't very large so your offerings for lunch aren't huge especially when three of the limited number are Chinese/Asian. Everyone I know uses the restrooms in some of the anchor stores (like Kohl's instead of the ones in the food court) as they are much cleaner.

But what tops the list is management's reaction to feedback. Since so many companies ask for your feedback I took the liberty of e-mailing management few constructive suggestions as opportunities for improvement. All I got back were some snide remarks about maybe I could do their job better. Such Neanderthal mind sets.

So Park City is fine for the fundamental shopping but don't expect to be wowed. You have to go to King of Prussia or other malls to have that type of guest experience.

1  Thank TFopinion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 17, 2014 via mobile

Food court is a nightmare....not modern or inviting. The mall itself has too many low end stores that sell junk cheap. No real shoe stores...especially for men. Outside shops are a nice touch but need more to continue the theme. Just looks and feels old and univiting. Mall is often cluttered with vendors selling junk. Makes the mall low class and much like a poor flea market. King of prussia so much better.

Thank Arthur P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 9, 2014

The Park City has a lot to offer. One of the few in mall Kohls stores. Has outdoor shopping that was nice. With so many anchor stores it makes it a one stop shopping.

Thank Frank G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed July 4, 2014

This is my new favorite mall. This place is massive, so many stores to choose from. Many places to grab a bite to eat. There were massage chairs all over to mall as you sit and relax Loved it! Can't wait to return.

1  Thank Wanda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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