We came to Panera, bc it is one of our favorites. This one is so much better than the one near our home. We ordered our food, and upon paying they informed me they were out of the soup. Carole wasn't at fault though, and to make the refund process easier I said "just give me a cookie and we'll call even". To which the manager replied "give her two!" I was very happy with that, but even happier when I went to pick up my food and found that they had just finished making a batch of the soup I love so much. So we definitely got our money's worth there. I couldn't have been more pleased with the customer service and quality of the food there.
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