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“Close to everything and OUTSTANDING service”

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Comfort Inn Lancaster - Rockvale Outlets
Ranked #16 of 39 Hotels in Lancaster
Certificate of Excellence
Waterford, CT
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Close to everything and OUTSTANDING service”
4 of 5 bubbles Reviewed August 18, 2008

We arrived in Lancaster at midnight. At that hour, with no reservation, we said we'd take anything - even a smoking room. And we got lucky. A cancellation at the Holiday Inn express meant there was a room for our family of 4.

The man working the front desk was fantastic - I wish I'd gotten his name. He was very pleasant and helpful and seemed genuinely interested in ensuring we had a pleasant stay. The room was nice, with comfortable bedding and nice decor. Best of all it was clean!

Nice outdoor pool with plenty of clean towels available. Good breakfast. Pleasant staff constantly ensuring a full buffet.

This hotel is located in the parking lot of a large outlet center. If you like outlet shopping, I highly recommend this location. Amish attractions as little as 1/2 mile away. About 15-20 minutes to Intercourse and Bird in Hand - a beautiful ride. Close to all major chain restaurants and fast food. About 5 minutes from Dutch Wonderland.

I can't say enough how fantastic that staff was at this hotel! Better than I've experienced in a long time.

  • Liked — Close to everything - OUTSTANDING customer service
  • Disliked — Located in the middle of a parking lot at an outlet mall.
  • Stayed August 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank seeyouinmytravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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418 reviews from our community

Traveler rating
    165
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    43
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Lake Villa, IL
Level Contributor
49 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed June 8, 2008

My aunt and I stayed at the Holiday Inn Express right after Memorial Day. The room was very clean, the beds were comfortable and firm, and the linens and towels were abundant and fresh.

The hotel has a typical Holiday Inn Express breakfast that includes pastries, toast/muffins, several cereal selections, and hot eggs. Everything was fine except the eggs. We thought they might be powdered eggs or pre-cooked. At any rate, they were not very good.

Service was excellent from the desk staff to the room attendants. The outside pool looked inviting, but it was still a bit chilly outside to check it out.

This hotel is right in the middle of the outlet mall, so if you are shopping, you are in luck!

  • Liked — location
  • Disliked — Eggs at breakfast
  • Stayed May 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank coconutsmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottsdale, Arizona
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 bubbles Reviewed April 29, 2008

Good location. Comfy room. Mini fridge in room. Nice staff. Good free breakfast. The only problem in a 8 day stay was something came up "lost"...then, after complaining, was "discovered" by housekeeping the next day. In fairness, management was very nice about the situation and was able to more or less resolve the issue rather well. The manager could have just blown us off (which we fully expected frankly) but did not to their credit.

  • Liked — great location and helpful desk staff
  • Disliked — .....
  • Stayed April 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LutefiskHater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed March 21, 2008

We were here last night, and had a wonderful experience. The employees were top notch, and friendly, and the motel was very clean.

We booked this motel using points, and was well worth giving those points up for.

We are not shoppers, but were looking for a good place to stay while we enjoyed the Amish experience.

Many places around the motel to see, and do.

I would recommend this motel to anyone.

  • Liked — Location
  • Disliked — None
  • Stayed March 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Katie21Texas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cranberry Township, PA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed March 13, 2008

This is a great place to stay. Very clean and the staff was very courteous. The free breakfast was also very good. It has the great advantage of being in the center of a great outlet mall!

  • Stayed March 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
Helpful?
2 Thank mgnapoli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tinton Falls, New Jersey, United States
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed January 1, 2008

I have been going to Lancaster for years. Last year, after our other hotel changed hands and names, we decided to make a change. This being our second year staying at the Holiday Inn Express, we knew what to expect. The rooms are a good size, with great amenities including coffee maker, refrigerator, microwave, TV, and such. Everything is brand new- since the hotel had a major facelift when they changed hands last year (2006). The rooms and bathroom are immaculate. The staff is wonderful and courteous. The breakfast is very expansive. On our days, they even had eggs, bacon, sausage, and biscuits. Best of all, it's free! The hotel is very large, and sits right on the Rockvale Square Outlets. No need for a car to shop! There is also a Rockvale trolley stop right at the hotel, in case you don't wish to drive or walk, because these outlets are really spread out (acres and acres worth). It is set in from the main highway (30 East), so there is no road or truck noise, which all of the other hotels have. It is also a great central location; close to everything.

Overall, this hotel is amazing. I wouldn't stay anywhere else while in Lancaster. The staff is impeccable, as well as the rooms and amenities. I recommend it 100%!

Stayed December 2007
Helpful?
7 Thank BlueRS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, MD
Level Contributor
80 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed September 2, 2007

This is our 3rd trip to this hotel. It's pleasant and clean. Only complainant was that it was a little over priced.

  • Liked — Location
  • Disliked — Price was too high
  • Stayed August 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank mdtraveller_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Lancaster - Rockvale Outlets

Property: Comfort Inn Lancaster - Rockvale Outlets
Address: 24 S Willowdale Dr, Lancaster, PA 17602-1470 (Formerly Holiday Inn Express Lancaster - Rockvale Outlets)
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in Lancaster
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn Lancaster - Rockvale Outlets 2.5*
Number of rooms: 111
Official Description (provided by the hotel):
We are the closet Comfort Inn to the Greenfield Corp. We are the only hotel in the county where you can score amazing bargains and treat your taste buds without ever starting the car. The hotel is situated amidst one of the largest shopping outlets in the country. Take a walk, or ride the complimentary shuttle through Rockvale Outlets 90 factory direct stores and six restaurants. Tanger Outlets is just one mile away and Kitchen Kettle s country shops, quaint antique stores and numerous farmers markets are nearby. To get a real taste of Lancaster County, save room to sample the legendary PA Dutch cuisine. Whoopee pies, chicken pot pie, chow chow and shoofly pies are only the beginning. Holiday Inn Express Lancaster is surrounded by all of the best PA Dutch restaurants including Good N Plenty, Hershey Farm, Miller s Smorgasbord, Plain & Fancy Farms and Bird In Hand Restaurant. The hotel is just minutes away from a wide array of attractions including Sight & Sound Theatres, American Music Theatre featuring top named acts, Strasburg Railroad and Dutch Wonderland Amusement Park. Hershey Park and Chocolate World, Kreider s Farm and the Pennsylvania Renaissance Faire weekends Aug. through Oct. are a 30 minute drive. We offer a convenient location, comfortable accommodations and just the right mix of services, all at very affordable rates. ... more   less 
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Also Known As:
Holiday Inn Express Lancaster-Rockvale Outlets Hotel Lancaster
Holiday Inn Lancaster
Lancaster Holiday Inn

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