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Comfort Inn Lancaster - Rockvale Outlets
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Reviews (467)
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All reviewsholiday inn expressfront deskoutlet mallthe american music theaterolive gardenroom was cleancracker barrelthe breakfast areanice hotelstay there againhotel is locatednice outdoor poolfree breakfastwithin walking distanceyogurtsight sound theaterrefrigerator and microwave
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Reviewed October 21, 2012

This hotel was super convienient. Clean. Staff was very helpful and friendly (night manager John). The breakfast exceeded expectations. The server at breakfast worked so insanely hard to keep everyone fed and happy. Only feedback - the hotel was sold out and as a result the breakfast area was a bit insane but it was clean and all stayed stocked which was an impressive accomplishment! Fridge and mircowave in room! Free wifi. What else could you want?

  • Stayed: October 2012, traveled as a couple
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1  Thank LindaPHL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KierstenF, Guest Service Agent at Comfort Inn Lancaster - Rockvale Outlets, responded to this reviewResponded October 23, 2012

Thank you for your positive review on our hotel! We love recieving feedback from our guests. The breakfast attendant works hard to keep everyone happy and everything stocked and clean. She is always happy when people notice her hard work. We hope to see you on your next visit to Lancaster, PA!

Kiersten F.
Guest Service Agent

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Reviewed September 26, 2012

My wife and I just completed a weekend stay at this fantastic hotel. The room was spotless and the service was great. What really left an impression with me, was the Holiday Inn Staff. The entire group, Gary, Carrie, Lillie, Kiersten and John (the Manager) were friendly, polite, helpful and very professional. They made our stay very enjoyable. We will stay there every time we are in the area.

  • Stayed: September 2012, traveled with family
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Thank Fred L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KierstenF, Guest Service Agent at Comfort Inn Lancaster - Rockvale Outlets, responded to this reviewResponded October 9, 2012

Thank you so much for staying with us! It was a pleasure having you visit and we enjoyed meeting you. We all hope to see you again very soon!

Kiersten F.

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Reviewed September 24, 2012

Nice hotel. Checking in was a breeze. Friendly staff.
Excellent location . Dutch wonderland nearby. Museums. Great free breakfast!!!would stay here again . Overall pleasant stay . Beds are comfortable. We had a good night sleep
.......

  • Stayed: September 2012
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Thank mariposa201075
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KierstenF, Guest Services Agent at Comfort Inn Lancaster - Rockvale Outlets, responded to this reviewResponded September 27, 2012

I am so glad you had such a great experience with our hotel! Thank you so much for chosing to stay with us on your recent visit to Lancaster, PA. We get a lot of traffic during these summer-fall months and we aim to please each guest and surpass their expectations. I hope to see you here on your next visit to our hotel!

Kiersten F.
Guest Services Agent

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Reviewed September 23, 2012 via mobile

I stayed in this hotel this weekend. The only thing I would change is the Breakfast Area. It is small & to congested to be able to enjoy . Everything else is wonderful. Slept so good.Will stay there again.

  • Stayed: September 2012
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1  Thank MissRee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KierstenF, Guest Services Agent at Comfort Inn Lancaster - Rockvale Outlets, responded to this reviewResponded September 27, 2012

Thank you so much for your complimenting review! We always strive to make each of our guests experiences pleasant. The breakfast room does seem to get a bit congested on our sold-out days which is why we offer the extra seating beyond the breakfast room. We hope to see you again on your next visit to Lancaster!

Kiersten F.
Guest Services Agent

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Reviewed September 2, 2012

My husband and I just spent the weekend here and I was really impressed. It was our first time. You are basically beside the Rockvale Outlets. It is not noisy. Most of the better restaurants are nearby too. The front desk personel were very helpful and friendly. The hotel is very clean, the beds are comfortable, and the pool was more than adequate. The hotel provides a nice continental breakfast. Just across the way is a Cracker Barrell; you can walk if so desire. I especially liked a little notecard that said if you forgot a general item such as a toothbrush, etc., they would provide it for you. How nice is that, you wouldn't have to run out? I'd go back anytime.

  • Stayed: September 2012, traveled with family
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1  Thank iluvpugs05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KierstenF, Guest Service Agent at Comfort Inn Lancaster - Rockvale Outlets, responded to this reviewResponded September 8, 2012

We are so happy that you had a pleasant experience in our hotel. Many of our guests are delighted to know that we are located inside the shopping center. I'm glad that the front desk was able to make you feel welcome and assist you with your needs! There is someone at the front desk 24/7 just in case anyone would need a helping hand. Our breakfast attendants try their best to make sure you recieve a delicious hot meal first thing in the morning. We hope to see you again!

Kiersten F.
Guest Service Agent

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