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“Satisfaction is NOT THEIR PRIORITY!!”

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Red Roof Inn Lancaster
Ranked #25 of 39 Hotels in Lancaster
Pa.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Satisfaction is NOT THEIR PRIORITY!!”
Reviewed July 25, 2009

The Room we arrived to was unexceptable..it was Small, dark , like we were in a cell and there was a stain on the sheets!!.... It was not what was posted on the internet...and when we asked for a change..we got a manager who was , arrogant and smug...we left, they did not refund our money($ 144.29) at all for 5 minutes, we spent in the room...will not stay in another Red Roof Again..

Stayed July 2009, traveled as a couple
Helpful?
2 Thank bigmama123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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648 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (166)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
NC
Level Contributor
109 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 15, 2009

I've stayed at the Red Roof Inn's before and this one is NOT of the same quality. Charged an extra $ 240 for additional pet which was charged without authorization. No notice of additional charge was given on check in or by any material at the desk. Pets were declared on reservation, on the telephone when I added additional night and on check in. This charge was refunded via Corporate Red Roof. Room was not cleaned on two of four nights stay. Garbage was not removed when room was cleaned on one of the nights. Room needs remodeling and carpeting needs cleaning attention. When a friend went to the room that she was given she found the door open and a large fan drying out the carpet from an air conditioner leak. She was given a different room. The most negative experience was being yelled at by the manager at the front desk. I was surprised and taken aback by the behavior. Service Excellence is not practiced at this Red Roof.

Stayed October 2008
Helpful?
1 Thank wildfirebengals
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 6, 2009

I reserved a King Bed for my wife and I and were sent to (3) different rooms, all with double beds. We had to sleep separately for the night.
All of the pillow cases were too small and did not cover the pillows. One of our pillows had a pubic hair stuck in the fabric!! I had to sleep with a t-shirt wrapped around it.
In addition, staff was rude and not helpful.

  • Disliked — The rude staff and the fact that the room was not clean and unsanitary.
  • Stayed December 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank mikec78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Central NH
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed October 8, 2008

Hotel was clean and comfortable. Continental breakfast included some hot items (belgian waffles). Pool wasn't available (cover was on it; closed for season?). We were concerned with truck noise from busy route 30, so the front desk folks graciously moved us further away from the road - no problems, no questions. check in/out went smooth. bed was comfortable with lots of pillows. we didn't see a lot of staff around, but those we did see were friendly. would consider staying there again, but probably would stay somewhere off of route 30 (very busy road - main truck route from Philly).

  • Liked — cleanliness, convenience to everything
  • Disliked — road noise
  • Stayed October 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NHtravelbuddies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Industry, PA
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 30, 2008

We stayed for three nights.
Property was well maintained and very clean. Room was a decent size and everything was in perfect working order.
Desk clerks were very nice.
We have stayed in many hotels and this was the first one that we did not have to contact the front desk about anything!
The expanded continental breakfast was great. There were probably 8 flavors of coffee.
Needs an indoor pool. The outdoor pool is heated and looked
immaculate.
This was a great hotel for reasonable price.

  • Liked — cleanliness and value
  • Disliked — no indoor pool
  • Stayed September 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank theStrattons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new york
Level Contributor
61 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed September 14, 2008

We went there for a over night stay to visit outlets and the amish farm and both were very close in fact my sister and i walked to both outlets tanger,rockvale there were may stores and the amish farm was not far either the rooms were very clean and big enough the breakfeast was great waffles,coffee,fresh juice and pastries . the staff was vey nice and helped with any questions we had also in the moarning you have the most beautiful view restaurants are conviently located if i had known how nice it was i had planned in staying a bit longer

  • Liked — the friendly staff and location
  • Disliked — pool was closed in was winter
  • Stayed March 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank pjennymay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thomasebowen
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 12, 2008

Decent, clean, inexpensive night stay in Lancaster! Great location for visitors. Close to Amish activities, good dining choices close by and great access to the outlets. Friendly staff.

  • Liked — Staff and value
  • Stayed September 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank thomasebowen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn Lancaster

Property: Red Roof Inn Lancaster
Address: 2307 Lincoln Hwy E, Lancaster, PA 17602-1113
Location: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #25 of 39 Hotels in Lancaster
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Lancaster 2*
Number of rooms: 95
Official Description (provided by the hotel):
Red Roof Inn of Lancaster is a gem in the heart of Lancaster County's Dutch Country. The hotel is made up of 95 newly RENOVATED spacious rooms. The recently updated property also features handicap accessible rooms, deluxe rooms and Jacuzzi suites. Red Roof Inn of Lancaster is ideally situated amongst the greatest Lancaster County theatres, attractions, eateries and shopping centers. A seasonal pool, ample on-site parking and location adjacent to Golden Corral and Texas Roadhouse adds to our convenience. ... more   less 
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Also Known As:
Lancaster Red Roof Hotel Lancaster
Lancaster Red Roof Inn
Red Roof Inn Lancaster Pa

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