I've stayed at the Red Roof Inn's before and this one is NOT of the same quality. Charged an extra $ 240 for additional pet which was charged without authorization. No notice of additional charge was given on check in or by any material at the desk. Pets were declared on reservation, on the telephone when I added additional night and on check in. This charge was refunded via Corporate Red Roof. Room was not cleaned on two of four nights stay. Garbage was not removed when room was cleaned on one of the nights. Room needs remodeling and carpeting needs cleaning attention. When a friend went to the room that she was given she found the door open and a large fan drying out the carpet from an air conditioner leak. She was given a different room. The most negative experience was being yelled at by the manager at the front desk. I was surprised and taken aback by the behavior. Service Excellence is not practiced at this Red Roof.
- Official Description (provided by the hotel):
- Red Roof Inn of Lancaster is a gem in the heart of Lancaster County's Dutch Country. The hotel is made up of 95 newly RENOVATED spacious rooms. The recently updated property also features handicap accessible rooms, deluxe rooms and Jacuzzi suites. Red Roof Inn of Lancaster is ideally situated amongst the greatest Lancaster County theatres, attractions, eateries and shopping centers. A seasonal pool, ample on-site parking and location adjacent to Golden Corral and Texas Roadhouse adds to our convenience. ... more less
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- Also Known As:
- Lancaster Red Roof Hotel Lancaster
- Lancaster Red Roof Inn
- Red Roof Inn Lancaster Pa