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“Think twice about this Red Roof Inn”

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Red Roof Inn Lancaster
Ranked #24 of 40 Hotels in Lancaster
Reviewed October 10, 2013

I have been staying at RRI's for many years with very good experiences. Especially this location in Lancaster,PA.
Boy have things changed for the worse at this RRI. Here is the experience on 10.9.13
First, the room had numerous bugs. Yes they keep coming to the room to remove. But it was just out of control. It was obvious that management never addressed the problem as to how to resolve the problem.
While I was in the lobby a guest brought a bloody bed spread to the front desk. Blood on both the top & bottom side of the cover! How the [--] could their house keeping have missed that??? Go [--] fiqure.
Finally, the internet was not working for 2 days. The guy at the front desk claimed to have restarted the server/router. This did not fix the problem. He then said that the provider was called a day ago but had not fixed the problem. I then said, "Why aren't you on the phone with them as you have customers who have paid for this service?". It appears that this suggestion was way over his pay grade.
It is really a shame as this location was very, very nice..............

  • Stayed: October 2013, traveled on business
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1  Thank BILL U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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279 - 285 of 665 reviews

Reviewed October 3, 2013

Stayed at the Red Roof Inn in Lancaster 9/27 - 9/29 and it was an awesome stay. Room was great with plenty of space. Wifi was a solid connection. Hot breakfast included was a nice little money saver! Great room price for a 2 night stay! Centrally located to every where we wanted to go! Would recommend and will be there again!

  • Stayed: September 2013, traveled with family
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1  Thank DidymusTR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2013

The room wasn't real dirty but, not completely clean either. There are 3 mirrors, and they all were spotted, and the bathroom floor was dirty. The bed was clean, with covers on the mattress and box spring, and it was pretty comfortable. I had a king size bed.
There was a coffee maker, small fridge, and microwave.They let me check in early because they had a room ready. The front desk people were polite and accommodating. Since I was here in October, I didn't use the pool. I left very early in the morning, before they had breakfast up and going.
The one thing I didn't like was the noise. You can hear the traffic on RT 30, as well as the people in the unit above us, and people talking outside.

The location is fantastic. So much to do and see in the area. We went to the Tangier outlets, and the American Music Theater to see Lynyrd Skynyrd. It was less than a mile to the theater. Overall, the experience was a good one, and I would definitely stay here again

Room Tip: Ask for a room in the back, and maybe you can't hear the traffic from Rt. 30 as much.
See more room tips
  • Stayed: October 2013, traveled with friends
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Thank Debbie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 30, 2013

It was clean and the beds were very comfortable. Was not able to use the breakfast area as my daughter and I woke up too late. Wish that the breakfast ran later on weekends. The pool area was very clean but it was a little chilly to use it.
This is the second time staying at this hotel and will stay there again. Easy access for so many things.

Room Tip: I enjoy toward the back on the upper floor, but anywhere in this hotel is good.
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  • Stayed: September 2013, traveled with family
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1  Thank Corpsman51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 18, 2013

All I want is a good clean place with comfortable beds. This was the place. Don't need all of the frills that some people look for. Room was very clean. The pool looked inviting but did not use. We thought the breakfast was good with a variety of items. We must have hit breakfast at the right time because we did not find it crowded like other reviewers have mentioned. Desk clerk was very friendly and helpful. If you stay here be sure to use the back exit so you do not have to pull out onto Rt. 30. It takes you to a traffic light.

  • Stayed: September 2013, traveled as a couple
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3  Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 17, 2013

One night stay. Debated 2 or 3 stars and went with 2 because a more apt description of the place is "below average" rather than poor. Arrived at 1 with two babies, asked if we could check in early and the desk person was adamant that we could not, all the rooms were being cleaned. Fine, check in at 7 and shower was not clean. Price was good, location good.

  • Stayed: September 2013, traveled with family
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1  Thank aloysNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 14, 2013

  • Stayed: September 2013, traveled as a couple
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Review collected in partnership with Easytobook.com
1  Thank John F
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about Red Roof Inn Lancaster

Address: 2307 Lincoln Hwy E, Lancaster, PA 17602-1113
Location: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 40 Hotels in Lancaster
Price Range: $71 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn Lancaster 2*
Number of rooms: 95
Official Description (provided by the hotel):
Red Roof Inn of Lancaster - Strasburg is a gem in the heart of Lancaster County's Dutch Country. The hotel is made up of 95 newly RENOVATED spacious rooms. The recently updated property also features handicap accessible rooms, deluxe rooms and Jacuzzi suites. Red Roof Inn of Lancaster is ideally situated amongst the greatest Lancaster County theatres, attractions, eateries and shopping centers. A seasonal pool, ample on-site parking and location adjacent to Golden Corral and Texas Roadhouse adds to our convenience. ... more   less 
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Also Known As:
Lancaster Red Roof Hotel Lancaster
Lancaster Red Roof Inn
Red Roof Inn Lancaster Pa

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