Our guide Randy was very knowledgeable, and handled rude people on the road as well as rude people taking the tour very well. But this is a history tour, not a ghost tour. It was very educational and entertainng, but not for young children. The tour lasted half an hour longer than expected, and while I loved it as I love history, others in the group lost interest after an hour. The guide was a bit long winded, but he was so nice and funny, his personality more than made up for it!