Recently stayed 3 nights during two different weeks at this "new" property.
It is nice to have a Hilton property like this near Lancaster as I am an HHonors diamond member and there are not many choices in the area. The hotel has a really nice lobby, checkin staff was very nice. The rooms are very spacious, the bedding very comfortable and all the rooms have free internet and brand new flat screen TV's. The only issue with the TV's is that they don't have a really good feed, appears to be some old satellite signal, so don't expect a high def picture or anything like that.
There is a nine-hole golf course on the property which looks pretty neat (haven't played yet) There is also a really cool water park and indoor pool. So we will certainly be back for a points stay over the holidays to bring the kids in for a little mini vacation.
Cafe 2400 is great for lunch and dinner. And the bar is really nice with a solid beer selection on tap. They have a nice menu and everything is fresh. Still not sure why they can't do something better for breakfast. Perhaps because so many HHonors Diamond members eat for free in the morning??
Now for the negative -
Breakfast - ugggh! I had the "Bed and Breakfast" plan which gave me a free cert for the "buffet". Now, if I'm staying at a Hilton Garden Inn, I get a nice buffet with eggs cooked to order and so forth. This "buffet" was more like the Hampton Inn with a few rubbery items that looked like they were all microwaved. Not worth the extra price paid AT ALL. I did have a bartender tell me later in the week that the cert is good for the big buffet over at Willow Tree restaurant. I don't know how true that is, but who wants to have to get in their car or walk all the way over to another complex just to eat in the morning? That's ridiculous.
Coffee - In order to get a cup of coffe in the morning, you have to go into the sit down restaurant and order it. Again, this is ridiculous. Even in major Hilton chains, they have a kiosk with Starbucks or something like that. Even if you do have to purchase it, at least the option is there. Pretty bad when you have to walk to McDonalds across the street to get a good cup of coffee in the morning.
Air Conditioning - I stayed in 3 different rooms over the last two weeks. I had one room where the air conditioning rattled all night. The second room it made a loud CLUNK every time it turned on and off, which also woke me up. The room I had last night didn't make any noise at all, then again, the outside temp and the building temp were close enough together that it didn't run much. They really need to upgrade some of the AC units in this place.
Overall I think the good outweighs the bad here. The hotel and the grounds are really nice. They just need to fix some minor issues in my opinion.
- Official Description (provided by the hotel):
- Whether business or pleasure brings you to the heart of Pennsylvania Dutch Country, our friendly service and host of on-site amenities promise a productive yet relaxing stay. The DoubleTree Resort by Hilton is proud to offer a host of amenities including a golf course, indoor and outdoor pools, indoor water playground, two restaurants, state-of-the-art fitness center and much more. From the warm DoubleTree chocolate chip and walnut cookie that greets you at check-in, to the moment we say good-bye, the welcome never ends at Lancaster County's premier hotel, conference center and family resort. ... more less
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- Also Known As:
- Doubletree Resort By Hilton, Lancaster Hotel Lancaster