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“Front desk is great...”

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DoubleTree Resort by Hilton Hotel Lancaster
Ranked #8 of 39 Hotels in Lancaster
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Front desk is great...”
Reviewed February 13, 2014

For as much as these rooms are I could have stayed in downtown baltimore overlooking the inner harbor. Room service stops at 11 at night and when you call they tell you to go to mcdonalds. Workers are racist. Room service stops at 11 pm. Never ever coming back. The best thing about Lancaster are the Amish. Oh the front desk workers were very nice and helpful. But F everyone else.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kimzl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, February 14, 2014
Thank you for staying with us, and for your compliments to the front desk. I am sorry that you were disappointed by the room service hours at hotel, and would be happy to discuss this with you when you have a moment. Please call me at 717-464-2711 at your convenience. Thank you!
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1,617 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (258)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Exton, Pennsylvania
Level 4 Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 7, 2014

I just checked out today... I'll start with the Pros

Great cookies
Good Food
Nice pools (need bigger towels and clean that hot tub!)
Good Gym
Nice staff
Big room and clean; loved the bathroom!
Bed was comfortable and the hotel decor and layout was very nice

CONS

Don't stay on the 2nd Floor. The room air that comes in smells like the chlorine air in the pool area. I noticed it as soon as I walked in. The pool is on the 2nd Floor and it bothered me the entire time.
Anytime the heat/air came on it blew a draft and made the front door slam which made you think someone was coming in every 10 mins. This kept us up all night so there goes a nice sleep in that comfy bed.
They need to give complimentary water in the rooms

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SPGMember1195
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, February 14, 2014
Thank you for staying with us recently, and I'm glad that you enjoyed our hotel, including our great food, gym and fun pool environments, comfy beds and of course our delicious DoubleTree cookies! I will pass your comments regarding the chlorine and the heating unit in your room to our maintenance department so that they can make adjustments.

Again, thank you for staying with us, and we look forward to hosting you the next time you stay in Lancaster!
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Northern Maryland
Level 5 Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed February 7, 2014

We had a great time. We had two grandchildren with us who are 3 and 20 months old. They were wild about the water park and pool. We found the facilities to be in top form. The staff was great to interact with. We only had a one night stay, wished it were more, but it was relaxing and refreshing none the less.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Father-of-6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, February 14, 2014
Thank you for your great review, and we're happy that your family enjoyed our fun water playground and pools during your stay! Looking forward to hosting you the next time you are in Lancaster!
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Lancaster, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 6, 2014

My girlfriend and I stayed for a night for my birthday. The staff was super friendly and very helpful. We had wine glasses and wine on ice waiting for us in the room upon arrival. Plus they had balloons and chocolate as well for me. The place is absolutely amazing. The pool and waterpark are great for a family as well. Her and I are now discussing the possibility of marriage and the Doubletree is on the top of our list of places to get married. Keep up the great work folks!! I'd recommend the place to anyone!! Two thumbs up!!

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Chad W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, February 14, 2014
Thanks for your great review, Chad! I'm so happy that you had a wonderful stay with us, and of course we would love to speak with you about a wedding reception at the DoubleTree Lancaster!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dover, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 5, 2014

I have 3 small children ages 6,5, and 2. We have been coming for a winter weekend at this hotel for the last three years. The hotel has a nice kiddie pool and it is a good value to just get out of the house and do something fun for a weekend. The hotel is very clean, the staff is nice, and the pool is great. The restaurant is a bit upscale for our family, but the kids love ordering a pizza to eat in the room. I plan on keeping this tradition going as long as the kids think it is fun.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Samantha C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lancaster, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 5, 2014

This is the best value and fun for an indoor water play ground! The crafts for kids was so fun too. The restaurant is excellent serving fine dining and kid friendly. The location is close to all of Lancaster country's best attractions. Their is usually a wedding every weekend resulting in a fun and festive atmosphere and gives the hotel an upbeat and positive vibe.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Jason J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Williamstown, United States
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 5, 2014

We started coming to this hotel when it was called Willow Valley. Even though it is now called Double Tree we still see many of the same qualities, although we sorely miss the Family Restaurant and the great buffets.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Vincent J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree Resort by Hilton Hotel Lancaster

Property: DoubleTree Resort by Hilton Hotel Lancaster
Address: 2400 Willow Street Pike, Lancaster, PA 17602-4849 (Formerly Willow Valley Inn & Suites)
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Lancaster
#6 Family Hotel in Lancaster
#14 Romantic Hotel in Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree Resort by Hilton Hotel Lancaster 3.5*
Number of rooms: 185
Official Description (provided by the hotel):
Whether business or pleasure brings you to the heart of Pennsylvania Dutch Country, our friendly service and host of on-site amenities promise a productive yet relaxing stay. The DoubleTree Resort by Hilton is proud to offer a host of amenities including a golf course, indoor and outdoor pools, indoor water playground, two restaurants, state-of-the-art fitness center and much more. From the warm DoubleTree chocolate chip and walnut cookie that greets you at check-in, to the moment we say good-bye, the welcome never ends at Lancaster County's premier hotel, conference center and family resort. ... more   less 
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Also Known As:
Doubletree Resort By Hilton, Lancaster Hotel Lancaster

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