We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great stay. Location a bit awkward.”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
DoubleTree Resort by Hilton Hotel Lancaster
Ranked #7 of 40 Hotels in Lancaster
Certificate of Excellence
Reviewed August 25, 2013 via mobile

Great place to stay if you are visiting Lancaster. Located on the opposite side of town than attractions and shopping so you need to add time for travel.
Nice amenities and very attentive staff. Golf course adjacent. Indoor pool. Good restaurant.

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Salf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this reviewResponded September 3, 2013

Thank you for staying with us! We hope you'll visit again and our team will gladly give you some great travel tips to get around Lancaster. Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (1,714)
Traveler rating
Traveler type
Time of year
Language

1,272 - 1,278 of 1,714 reviews

Reviewed August 21, 2013

This is a lovely hotel, but our stay was pretty much taken over by kids behaving badly. Parents just let them run & crawl all through the Hotel, especially in the huge Lobby area - I actually tripped over one child and was almost knocked over by a running teenager. No place to go to escape the crying & screaming - not even the bar was a haven from them, as it's connected to the restaurant. There were small crying, whining kids crawling all around the tables both inside the restaurant and out on the small patio, ruining both dining experiences.
The food needs some work, I'd say it's a little below average.
Staff is professional, friendly and helpful.
The nice large pool area has a kiddie pool, but unfortunately kids did not stay in the kiddie area. Pool is highly chlorinated. Hot tub had dirty foam floating, so we didn't use it.
The large 2-queen room was *very* nice, above average. It's relatively quiet in the sleeping area, and the doors don't slam. Beds extremely comfie. We needed maintenance for a couple of minor things and they were fixed quickly & professionally.
The a/c sounds like a giant refrigerator kicking on; it happens infrequently so only awakened me at night 3 times.
We won't be going back here on our next visit, due to the children problem and the loud a/c, but it is a very nice hotel!

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank ThankGoodnessforthis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this reviewResponded September 3, 2013

Thank you for staying with us and we hope you'll consider visiting us during the off season when we aren't so busy. I'd be happy to direct you to a more quiet weekend, just give me a call: Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2013

I had stayed at this hotel a few years ago when it was the Willow Valley Resort and Hotel. While the charm of that hotel is gone, Hilton/DoubleTree has done a nice job. The hotel is clean and the front staff was friendly and helpful. I wish the rooms were brighter. Even with all of the lights on in the room, it still seemed dark. Our "suite" was a good size for two adults and two children. My only complaint is that the bathroom did not have a tub, just a shower, which was not clear to me when booking the room. We enjoyed the pool area, complete with a water slide that my 7 year old loved and the splash park that my toddler preferred. We didn't try the restaurant at the hotel. The location is great. There are plenty of stores and restaurants very close and it's easy to jump on the main routes. Hotel has plenty of free parking.

Room Tip: Be aware that not all rooms have bathtubs, just showers.
See more room tips
  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Bostonfam02184
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this reviewResponded August 22, 2013

We're so glad another former Willow Valley guest has stayed with us and enjoyed the changes. Willow Valley Associates and the Thomas family still own and operate DoubleTree by Hilton Lancaster. So while the decor is a little different, the same core values and service remain. If there is anything I can help you with in the future - room type selection, recommendations etc. - please let me know. Thank you for being a loyal Willow Valley guest! Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2013

We stayed here with friends for a trip to Dutch Wonderland. It is a very nice hotel. I wish we had had time to use the pool, but we did not. The staff was accommodating to our request to switch rooms, however, my husband left his shoes there and we had to make multiple trips to finally retrieve them. The front desk person was not helpful with trying to find the shoes. Cookies are delicious!

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank AGKim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this reviewResponded August 22, 2013

Thank you Ankim! I'm happy to read you enjoyed your visit and hope you'll be able to stay again for a little longer next time. I'm sorry about the inconvenience of finding your lost shoes and would love to speak with you further to find out some details, so our team can work through a better way of retrieving lost items. Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2013

We stayed at the Double Tree as part of an organised tour. It is a beautiful hotel. Very clean. Unfortunately we only stayed for one night but the staff were very friendly and the breakfast was amazing.

Room Tip: Although we had an inside room it overlooked a gorgeous inner function area complete with exotic pla...
See more room tips
  • Stayed: July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Kim E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this reviewResponded August 20, 2013

I'm glad you were able to stay with us during your brief visit to Lancaster. If you come back to the States, we certainly hope you will stay at our DoubleTree again! Kristin O'Connor, Guest Relations; koconnor@willowval.com, (717) 464-7503

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2013

Stayed here on business but had another family member with me. Overall the hotel was very clean and accommodating. In fact, we arrived early due to my schedule and we checked into our room by 2PM. Rooms were very clean. My only reason for the four stars is the layout of the room. The sink and vanity were located inside the bathroom instead of being separated, which is more convenient when there is more than one person staying.

Room Tip: We had a room looking over the palm courtyard. It was really nice.
See more room tips
  • Stayed: August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Lisa E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this reviewResponded August 20, 2013

Thank you for staying with us and taking time to share your experience with the TripAdvisor community. Many of our rooms have different layouts and our team would be happy to help you reserve something with more space for your comfort and convenience. If I can be of any assistance, please let me know: Kristin O'Connor, Guest Relations; koconnor@willowval.com, (717) 464-7503

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
11
Reviewed August 19, 2013

The hotel was nice, clean and comfortable. The staff was outgoing, friendly and very accomodating. Although we were traveling for business we did see the hotel is family friendly with seemed like alot to do. We saw alot of kids but at the same time the hotel was very quiet. After a long day in seminars we were looking forward to quiet which it definately was.

  • Stayed: August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this reviewResponded August 20, 2013

I'm glad you were able to relax after a long day in meetings and seminars. We hope you'll be able to come back and visit again when you're not working and enjoy all our resort has to offer. Thank you for taking time to review our facility on TripAdvisor! Kristin O'Connor, Guest Relations; koconnor@willowval.com, (717) 464-7503

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Lancaster hotels
5.4 mi away
Eden Resort and Suites, BW Premier Collection
4.6 mi away
Hampton Inn Lancaster
Hampton Inn Lancaster
#4 of 40 in Lancaster
850 reviews
6.5 mi away
Hilton Garden Inn Lancaster
Show Prices
Show Prices
Show Prices
4.4 mi away
Country Inn & Suites by Radisson, Lancaster (Amish Country), PA
4 mi away
Lancaster Arts Hotel
Lancaster Arts Hotel
#5 of 40 in Lancaster
993 reviews
3.2 mi away
Lancaster Marriott at Penn Square
Show Prices
Show Prices
Show Prices

Been to DoubleTree Resort by Hilton Hotel Lancaster? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about DoubleTree Resort by Hilton Hotel Lancaster

Address: 2400 Willow Street Pike, Lancaster, PA 17602-4849 (Formerly Willow Valley Inn & Suites)
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Lancaster
#6 Family Hotel in Lancaster
#14 Romantic Hotel in Lancaster
Price Range: $138 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree Resort by Hilton Hotel Lancaster 3.5*
Number of rooms: 185
Official Description (provided by the hotel):
Whether business or pleasure brings you to the heart of Pennsylvania Dutch Country, our friendly service and host of on-site amenities promise a productive yet relaxing stay. The DoubleTree Resort by Hilton is proud to offer a host of amenities including a golf course, indoor and outdoor pools, indoor water playground, two restaurants, state-of-the-art fitness center and much more. From the warm DoubleTree chocolate chip and walnut cookie that greets you at check-in, to the moment we say good-bye, the welcome never ends at Lancaster County's premier hotel, conference center and family resort. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with HotelPower, Hilton Hotels Direct, Priceline, Hotels.com, Prestigia, HotelQuickly, getaroom.com, TripOnline SA and Cancelon so you can book your DoubleTree Resort by Hilton Hotel Lancaster reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Resort By Hilton, Lancaster Hotel Lancaster

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing