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“Fantastic Family hotel with great kids pool!”

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DoubleTree Resort by Hilton Hotel Lancaster
Ranked #7 of 39 Hotels in Lancaster
Certificate of Excellence
Reviewed January 27, 2013

I recently stayed here in a 2 room, 1 king, 1 queen room. Nicely appointed, clean, and comfortable. The kids water playground is fantastic. 2 slides, 1 for bigger kids. A really nice large adult pool as well. Will definitely stay again.

  • Stayed: January 2013
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1  Thank johnnyf0614
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this reviewResponded January 29, 2013

Thank you for choosing our DoubleTree Lancaster for your recent stay. We look forward to your next visit! Kristin O'Connor, Guest Relations; koconnor@willowval.com, (717) 464-7503

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1,334 - 1,340 of 1,641 reviews

Reviewed January 26, 2013

Wonderful staff, beautiful hotel, amazing comfortable bed! Would definitely stay again. Great choice for visiting Lancaster area and Franklin and Marshall College. Although it was a bit of a drive from the College it was located in a beautiful spot and the hotel itself was modern and well appointed.

  • Stayed: January 2013, traveled with family
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2  Thank Maureen N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this reviewResponded January 29, 2013

Thank you for staying with us during your recent F&M visit! I'm happy to read you appreciate our Sweet Dreams bedding, it really is super comfortable! Looking forward to your next visit, Kristin O'Connor, Guest Relations; koconnor@willowval.com, (717) 464-7503

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Reviewed January 25, 2013

Great hotel in Lancaster County. We recently went to Lancaster for a 2 night weekday getaway. The price to stay in this hotel was no more expensive than staying in a "cheaper chain" hotel. This was not the first time we stayed here nor will it be the last.

Stayed: January 2013, traveled as a couple
2  Thank bobspins0226
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this reviewResponded January 29, 2013

I'm thrilled to read you found a good value for your money and you will be staying with us again in the future. If there is anything I can help you with, please let me know: Kristin O'Connor, Guest Relations; koconnor@willowval.com, (717) 464-7503

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Reviewed January 25, 2013

Wonderful gem in Lancaster. Property was clean and the staff was friendly. Breakfast buffet was very good and worth the $9.99 adult price. Pool was good - towels very small and the kiddie area was closed 3 times that I know of during our stay. Parents of small children, please bring swim diapers!

Room Tip: We stayed on the 4th floor and it was QUIET! Our room was a suite with king bedroom with a double in...
  • Stayed: January 2013, traveled with family
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2  Thank missys117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this reviewResponded January 29, 2013

Thank you for sharing your experience on TripAdvisor and understanding why we have to close and clean our pools! Looking forward to your next visit! Kristin O'Connor, Guest Relations; koconnor@willowval.com, (717) 464-7503

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Reviewed January 23, 2013

Love the property and since we spend alot of time in Lancaster City it's an easy trip to the theater and the Prince Street Coffee shop. I am a little concerened about the contruction that will be taking place. This on the same property as the old Willow Valley, which was set to be torn down in December. It was still there on our last trip. We are heading back in March, not sure about staying here.

  • Stayed: December 2012, traveled as a couple
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Thank funnygrl963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this reviewResponded January 24, 2013

Thank you for being a loyal customer! Demolition of our old property will be completed in the next few weeks and construction will not begin for quite some time so a March stay will be perfect! If you have any questions, please contact me: Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com

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Reviewed January 23, 2013

Just stayed for one night. The hotel was clean, staff was friendly. We hesitated eating at the hotel restaurant because of the previous reviews but took a chance and the service was excellent! We were immediately seated and our server waited on us about 5 mins afterward. The food was good and service was by no means slow or hurried! We stayed in the whirlpool room which was very relaxing. The only negative complaint I have is, our room had no outside window and the window in the room faced the indoor courtyard. It was strange that people walking past the restaurant area had a full view into our room so we kept the curtain closed, leaving the room very dime. All the areas of the hotel appeared clean and updated.

  • Stayed: January 2013, traveled as a couple
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1  Thank dede7280
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this reviewResponded January 24, 2013

Thank you for staying with us recently! I'm happy to read you enjoyed your visit to our restaurant and everything about our hotel was up to par. While we do not have jacuzzi rooms with an outside view, we do have suites and our reservations team is able to direct you to the perfect room. If there is anything I can do to help you, please let me know: Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com

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Reviewed January 18, 2013

This hotel has great landscape, wonderful rooms, a nice restaurant and a great breakfast offering in the restaurant. They also have a large exercise and pool area. As a Hilton Diamond member, they give a free evening beverage and the super breakfast for no extra charge - and don't forget the Double Tree cookie when you check in. Also, close to the outlets.

Room Tip: If you want a room on the same level as the lobby, it is the 3rd floor
  • Stayed: December 2012, traveled on business
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2  Thank Kurt H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this reviewResponded January 24, 2013

So glad you staying with us, Kurt! Looking forward to your next visit, Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree Resort by Hilton Hotel Lancaster

Address: 2400 Willow Street Pike, Lancaster, PA 17602-4849 (Formerly Willow Valley Inn & Suites)
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Lancaster
#6 Family Hotel in Lancaster
#14 Romantic Hotel in Lancaster
Price Range: $124 - $243 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree Resort by Hilton Hotel Lancaster 3.5*
Number of rooms: 185
Official Description (provided by the hotel):
Whether business or pleasure brings you to the heart of Pennsylvania Dutch Country, our friendly service and host of on-site amenities promise a productive yet relaxing stay. The DoubleTree Resort by Hilton is proud to offer a host of amenities including a golf course, indoor and outdoor pools, indoor water playground, two restaurants, state-of-the-art fitness center and much more. From the warm DoubleTree chocolate chip and walnut cookie that greets you at check-in, to the moment we say good-bye, the welcome never ends at Lancaster County's premier hotel, conference center and family resort. ... more   less 
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Also Known As:
Doubletree Resort By Hilton, Lancaster Hotel Lancaster

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