The hotel is nice and they have a large pool and kid's playarea pool. They also have kid's crafts at night which my daughter loved doing. (additional cost) We have stayed here 2 times due to it's close proximity to Strausburg Railroad. The first visit we had 2 queens and a sofabed all in the same room. The next visit we got a suite which was 2 small rooms divided by the bathroom. Both rooms had TV's which was nice, but the beds pretty much took up the entire floor space and we hardly had any room for luggage. We were really cramped with 2 adults and 2 small kids. The suite seemed smaller than the first room we stayed in by far.
My only real issue was the room service...the orders arrived without our drinks or any silverware. When I mentioned this to the room service person, her response was that since it was hamburgers she didn't think we needed any silverware. Well a knife would be nice to cut up my 2 year old's food. Then my husband's bacon cheeseburger came plain...just a dry burger. I called down and was told that you have to request bacon and cheese when you order this BACON CHEESEBURGER (labled as such in the menu). The upside to all of this was the manager on duty was very nice and sent us the drinks we were missing personally and offered a free dessert or glass of wine. She was very apologetic and admitted the staff needs some more training. Go elsewhere to eat and your stay will be fine!
- Official Description (provided by the hotel):
- Whether business or pleasure brings you to the heart of Pennsylvania Dutch Country, our friendly service and host of on-site amenities promise a productive yet relaxing stay. The DoubleTree Resort by Hilton is proud to offer a host of amenities including a golf course, indoor and outdoor pools, indoor water playground, two restaurants, state-of-the-art fitness center and much more. From the warm DoubleTree chocolate chip and walnut cookie that greets you at check-in, to the moment we say good-bye, the welcome never ends at Lancaster County's premier hotel, conference center and family resort. ... more less
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- Also Known As:
- Doubletree Resort By Hilton, Lancaster Hotel Lancaster