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“Excellent service and unbelievable clean and the grocery store across the street is awesome”

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DoubleTree Resort by Hilton Hotel Lancaster
Ranked #7 of 38 Hotels in Lancaster
Certificate of Excellence
Tunkhannock, Pennsylvania
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent service and unbelievable clean and the grocery store across the street is awesome”
5 of 5 bubbles Reviewed February 16, 2012

We went for a conference and the Hotel was so clean and the service was great. I wish I had time to enjoy the amenities but working came first. The grocery store across the street has awesome take out food and 1/4 mile away great calzone in the Italian pizza place next to chinese Rest. Will be back next yr

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Gotigers2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WillowValley, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, February 21, 2012
Glad to hear you had a great stay with us in February! I hope when you return, you'll give our restaurants a try...we might not have a great calzone, but we do have some great take out sandwiches, salads and lots more!

Kristin O'Connor
Guest Relations
(717) 464-7503
koconnor@willowval.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,527 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (252)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Staten Island, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 16, 2012

You can't go wrong staying at this Double Tree Resort. I've been staying here for a few years now and never had a complaint.

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Edgar P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WillowValley, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, February 21, 2012
Thank you for your continued business!

Kristin O'Connor
Guest Relations
(717) 464-7503
koconnor@willowval.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, New Jersey, United States
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 12, 2012

My husband and I took a mini vacation at the DoubleTree in Lancaster. We had a suite on the 5th floor. We went on Sunday and we were supposed to leave on Tuesday but stayed an additional day. It was clean, quiet and peaceful. We ate at the Willow Tree restaurant next door. The food was good.

We were somewhat nervous due to the bad reviews online. We found the hotel much different than the reviews. It was favorable to us.

We went to the outlets which was less than a 10 minute drive. We were between downtown and the outlets. It was very nice that we could get to any place we wanted within 10 minutes. We had a meal at the 24 restaurant in the bar in the hotel. The food was okay. We ordered buffalo wings, which were grilled and had no taste. I ordered a burger which was good. The margaritas were good too and the service was great.

Nice place for families or couples. Nice pool and water play area for kids. The fitness center was great too. My husband and I walked around the lake which has benches and a playground close by. The bakery and gift shops at the Willow Valley Resort were very nice as well. A must see.

We have decided to go again same time next year.

  • Stayed February 2012, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Reese101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WillowValley, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, February 14, 2012
Thank you, Reese101, for your review. We appreciate your candid and honest comments. I'm happy to hear you had a nice time with us and will be joining us again in 2012. Please let me know if there is anything I can do for you to make your next trip more enjoyable.

Kristin O'Connor
Guest Relations
(717) 464-7503
koconnor@willowval.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Easton, Pennsylvania
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed February 9, 2012

What a wonderful stay. From the excellent restaurants, the golf course, and the finely appointed rooms, this is a great place to stay. I would highly recommend this place for business or pleasure.

There is a fantastic pool for the kids including a water slide. The fitness center is well equipped, lit, and up to date. There are activities for all ages planned.

Never had a bad stay here, highly recommended!

Room Tip: I liked the upper floors, noted that during activities in the atrium, it is kind of noisy and poses...
See more room tips
  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pgjimmy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WillowValley, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, February 14, 2012
Thank you for taking the time to review our hotel on TripAdvisor. I'm glad to hear you had a nice time with us and look forward to a return trip. You left a tip about our Atrium and the potential noise if activities are going on; our guests can request rooms with an outside view and avoid any potential noise.

Kristin O'Connor
Guest Relations
(717) 464-7503
koconnor@willowval.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Havre de Grace, MD
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed January 30, 2012

We recently took a quick, extended weekend vacation to Lancaster! The hotel was amazing! We arrived on a Sunday and were treated to warm cookies and a 2 bedroom suite upgrade! The pool is amazing! Our 10 year old and 6 year old had a blast! The pool has a water slide for kids and a smaller slide for little kids (although we all tried the froggie slide!) The kids' pool has all sorts of water sprays to keep the kids busy. There is a separate pool with a lap section and a hot tub as well. There also is a fitness room which is free to guests.

We did not need it; however, the lobby overlooks their huge ballroom which would be perfect for a wedding or conference.

We used the hotel as a central point for lots of short day trips including a tour of Julius Sturgis Pretzel Bakery in Lititz, a trip to Roundtop for snow tubing and a tour of the Herr's Potato Chip Factory.

We enjoyed our stay so much at this hotel that we plan to return next year again!

  • Stayed January 2012, traveled with family
    • Value
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Helpful?
1 Thank Dcymek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WillowValley, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, February 14, 2012
Thank you for taking the time to share your experience with potential visitors to DoubleTree Lancaster. We're glad to hear you all enjoyed our froggie slide and if you have photos, please share with us on Facebook! (@DoubleTreeLancaster)

We look forward to serving you again next year!
Kristin O'Connor
Guest Relations
(717) 464-7503
koconnor@willowval.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Level Contributor
69 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed January 30, 2012

Stayed Saturday night with family and really enjoyed ourselves. The room was clean, pretty and very comfortable. Check in was very fast and we enjoyed overlooking the atrium. We had breakfast at the Willow Valley Restaurant and what a wonderful breakfast we had of omlets, fruit and coffee. Very nice! Kids went swimming and had a great time. Thank you for a great visit.

  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank davidaeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WillowValley, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, February 14, 2012
Thank you for staying with us again, davidaeb. I hope during this trip your family was able to enjoy the pools as much as they wanted. We hope you will join us again soon!

Kristin O'Connor
Guest Relations
(717) 464-7503
koconnor@willowval.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Farmingdale, New York
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 20, 2012

I choose the DoubleTree Lancaster for a quick getaway and for some R&R and it delivered. Beautiful, spacious rooms, friendly staff and a great value will bring me back to this resort each year. It's in a great location. A short drive to the outlets, DutchWonderland, Hershey and the Hollywood casino.

Room Tip: I choose the king whirlpool room and it was fabulous! A huge space with a king size bed, sleeper so...
See more room tips
  • Stayed January 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DebReills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WillowValley, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review, January 23, 2012
Thank you for taking the time to review our hotel on TripAdvisor. I'm thrilled to see you had a wonderful stay in one of our jacuzzi rooms. They are especially nice in the winter; what a great way to warm up after sightseeing!

We look forward to serving you again soon!
Kristin O'Connor
Guest Relations
koconnor@willowval.com
717-464-7503
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree Resort by Hilton Hotel Lancaster

Property: DoubleTree Resort by Hilton Hotel Lancaster
Address: 2400 Willow Street Pike, Lancaster, PA 17602-4849 (Formerly Willow Valley Inn & Suites)
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Lancaster
#6 Family Hotel in Lancaster
#14 Romantic Hotel in Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree Resort by Hilton Hotel Lancaster 3.5*
Number of rooms: 185
Official Description (provided by the hotel):
Whether business or pleasure brings you to the heart of Pennsylvania Dutch Country, our friendly service and host of on-site amenities promise a productive yet relaxing stay. The DoubleTree Resort by Hilton is proud to offer a host of amenities including a golf course, indoor and outdoor pools, indoor water playground, two restaurants, state-of-the-art fitness center and much more. From the warm DoubleTree chocolate chip and walnut cookie that greets you at check-in, to the moment we say good-bye, the welcome never ends at Lancaster County's premier hotel, conference center and family resort. ... more   less 
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Also Known As:
Doubletree Resort By Hilton, Lancaster Hotel Lancaster

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