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“Grand property” 5 of 5 bubbles
Review of DoubleTree Resort by Hilton Hotel Lancaster

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DoubleTree Resort by Hilton Hotel Lancaster
Ranked #6 of 38 Hotels in Lancaster
Certificate of Excellence
Port Royal
Level Contributor
65 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Grand property”
5 of 5 bubbles Reviewed October 3, 2011

This nice little treasure is out in the boonies but well worth the trip. Excellent rooms and guest products. Large hotel...keep in mind it is circular. Elevators everywhere...colorful lobby and guest area.

Room Tip: Set your GPS and let it take you there.
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  • Stayed October 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank LaunatkPortRoyal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,512 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (252)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Oyster Bay, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 29, 2011

My 2 and 5 year old sons are train enthusiast and we wanted to spend time in Strasburg and at Dutch Wonderland on a summer vacation. This was a perfect location! Although it is 15-20 minutes from either location, we were easily able to visit both. We also appreciated this location because we were able to really get a better feel for Amish country. The grocery store across the street was helpful too in last minute diaper pick-ups. Each evening we would return and enjoy the indoor water park area until closing!! We decided to stay at this hotel again this year because our oldest so clearly described and requested the Double Tree Resort. The hotel itself is clean, well-equipped and lovely. The staff was very accommodating.

Room Tip: The lowest floor is a walkway to the pools. If you want it a bit quieter, request a higher floor.
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  • Stayed August 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Maria R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
126 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 bubbles Reviewed September 25, 2011

It seems that the main draw to this hotel is the pool area which while nice, isn't as nice as the pictures make it seem (aren't they all that way though...). The pool area was extremely crowded and the water in the area with the slide was very cold! After moving back to the other pool, we were soon told to get out as they had to remove a foreign brown object...lovely, that was the end of the pool for us. They do seem to have a lot of activities planned for kids, but since it rained during out visit we weren't able to take advantage of them. The rooms were pretty average, but seemed very dark. We did love the cookies at check in though!

  • Stayed August 2011, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank sunshinedaydream1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
National Park, New Jersey
Level Contributor
331 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
5 of 5 bubbles Reviewed September 19, 2011

My wife & I had a fantastic stay on Sept 15 - 16 2011 for our Wedding Anniversary. A very nice resort in Willow Valley. We had a very nice room - with a Whirlpool bath and a seperate shower. A very comfortable bed. It is a large property that has a 9 hole golf course attached. A large pool, whirlpool & a childrens pool, play area. They also have a resturant & lounge. The house keeping was very godd, as was the hotel staff.. This is a large property in a remote area. Just a little bit difficult to locate.

  • Stayed September 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JoeSchwartz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed September 18, 2011

We arrived at the hotel around 11:00 pm on 9/16/11 and had the most horrible experience with the man at the check in counter. He had a very bad attitude and was very rude to my wife. Upon check in she asked him for information regarding Stausburg Railroad and he replied come back in the morning without any explanation. He was very dismissive and treated her like she was a 8 year child. When she posed another question for him his reply was, "I'm only one person" like he was unable to check her in and answer a question at the same time. He never said hello or welcome. Overall he set the tone for the rest of the weekend. I don't know what his problem was but in this current economy and for the cost of the room, no one deserves that type of treatment. He is in the customer service business and needs to understand how to treat people with a little respect. The rooms were very nice and the other employees we encountered were very nice and helpful. I would recommend this hotel as long as the person who checked us in is no longer working the front desk. His actions and the way he treated my wife as well as two other hotel guests that evening would be grounds for termination.

  • Stayed September 2011
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Knightsbridge12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed September 14, 2011

The hotel property is beautiful. The restaurant onsite was great. Rooms were clean. Everyone we encountered was extremely helpful and kind. My girls (22 months and 5 y/o) loved the kids indoor pool. The Amish countryside was great. I would definitely return to this hotel!!

Room Tip: We did not mind the indoor view. It was actually pretty cool for a short stay.
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  • Stayed August 2011, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank klf28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed September 12, 2011

When I walked in, it was beautiful!

It was gorgeous throughout the entire building, my room, bathroom, bed, dining room, the big kids pool with a water slide, and the main hallway! I'd love to come back for another vacation!

Room Tip: All rooms are beautiful! I would like one in the middle, because of the views of the main hallway an...
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  • Stayed August 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Allie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree Resort by Hilton Hotel Lancaster

Property: DoubleTree Resort by Hilton Hotel Lancaster
Address: 2400 Willow Street Pike, Lancaster, PA 17602-4849 (Formerly Willow Valley Inn & Suites)
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Lancaster
#6 Family Hotel in Lancaster
#14 Romantic Hotel in Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree Resort by Hilton Hotel Lancaster 3.5*
Number of rooms: 185
Official Description (provided by the hotel):
Whether business or pleasure brings you to the heart of Pennsylvania Dutch Country, our friendly service and host of on-site amenities promise a productive yet relaxing stay. The DoubleTree Resort by Hilton is proud to offer a host of amenities including a golf course, indoor and outdoor pools, indoor water playground, two restaurants, state-of-the-art fitness center and much more. From the warm DoubleTree chocolate chip and walnut cookie that greets you at check-in, to the moment we say good-bye, the welcome never ends at Lancaster County's premier hotel, conference center and family resort. ... more   less 
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Also Known As:
Doubletree Resort By Hilton, Lancaster Hotel Lancaster

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