We arrived at the hotel around 11:00 pm on 9/16/11 and had the most horrible experience with the man at the check in counter. He had a very bad attitude and was very rude to my wife. Upon check in she asked him for information regarding Stausburg Railroad and he replied come back in the morning without any explanation. He was very dismissive and treated her like she was a 8 year child. When she posed another question for him his reply was, "I'm only one person" like he was unable to check her in and answer a question at the same time. He never said hello or welcome. Overall he set the tone for the rest of the weekend. I don't know what his problem was but in this current economy and for the cost of the room, no one deserves that type of treatment. He is in the customer service business and needs to understand how to treat people with a little respect. The rooms were very nice and the other employees we encountered were very nice and helpful. I would recommend this hotel as long as the person who checked us in is no longer working the front desk. His actions and the way he treated my wife as well as two other hotel guests that evening would be grounds for termination.
- Official Description (provided by the hotel):
- Whether business or pleasure brings you to the heart of Pennsylvania Dutch Country, our friendly service and host of on-site amenities promise a productive yet relaxing stay. The DoubleTree Resort by Hilton is proud to offer a host of amenities including a golf course, indoor and outdoor pools, indoor water playground, two restaurants, state-of-the-art fitness center and much more. From the warm DoubleTree chocolate chip and walnut cookie that greets you at check-in, to the moment we say good-bye, the welcome never ends at Lancaster County's premier hotel, conference center and family resort. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Prestigia, Priceline, Hotels.com, Agoda, Hotwire, HotelQuickly and getaroom.com so you can book your DoubleTree Resort by Hilton Hotel Lancaster reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Doubletree Resort By Hilton, Lancaster Hotel Lancaster